MICROSOFT EXCEL
Resolution-minded CUSTOMER SERVICE EXPERT with 16 years of experience solving complex product defects, refunds and stock deficiencies. Team-oriented supervisor motivating employees to take ownership of respective roles. Service-desk specialist handling large volumes of guests with professionalism and enthusiasm.
Knowledgeable and dedicated customer service professional with extensive experience in CUSTOMER SERVICE, US COLLECTIONS AND US HEALTHCARE industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
MICROSOFT EXCEL
CRM SOFTWARE
MICROSOFT 360
CITRIX TECHNOLOGIES