Mohammad Hasnain
Dubai,Dubai
Summary
Proactive and meticulous Reservation Agent with over 5 years of experience in Hotel industry recognized for using up-selling techniques to maximize revenue. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Reservation Agent
Oaks Ibn Battuta Gate Hotel Dubai
10.2023 - Current
Reservation Associate
The Suryaa
02.2023 - 09.2023
- Complete and process all reservations / amendments / cancellations made via telephone , email , using OPERA PMS for busy 244 room hotel .
- Driven to confidently upsell hotel products while aiming to reach daily and monthly targets.
- Excellent knowledge about OTA portals.
- Updating comments in OTA reservations.
- Updating VCC for Agoda and Expedia reservations
- Reconfirm same day and next day arrivals.
- Arranging airport pick up and airport drop.
- Updating travel agents vouchers in reservations.
- Follow up for payment before arrivals with travel agents.
- Worked closely with front desk to achieve full occupancy of property.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Built strong relationships with clients by following up on previous stays and suggesting new packages.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Resolved various issues and discrepancies for customers.
Receptionist
Global Sports Event Qatar 2022- Accor
06.2022 - 01.2023
- Complete Pre Opening Experience
- Used Hotelogix to process check-ins and check-outs.
- Assisted guest in pre check in and self checkout formalities.
- Resolved customer problems and complaints.
- Responsible for inventorying all keys and other supplies or amenities maintained at front desk.
- Answered customer telephone calls promptly and appropriately handled needs.
Front Office Associate
Country Inn & Suites By Raddison
09.2021 - 04.2022
- Used Opera PMS to process reservations, check-ins and check-outs.
- Night Auditing
- Made C form of foreign travelers
- Updated customer accounts with add-on room charges, including minibar use and room service
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
On Job Trainee - Front Office
The Umrao Hotel And Resort
10.2019 - 11.2020
Industrial Trainee
Tavisha Hotel
08.2018 - 08.2019
Education
Bachelor of Vocational Hotel Management - Hotel Management
Tata Institute of Social Sciences
Mumbai - 40008803.2021
Skills
- Guest Service Excellence
- Team Leadership
- Reservation Management
- Revenue Analysis
- Budgeting and Cost Control
- Upselling Proficiency
Accomplishments
- Notable Revenue Growth : Through strategic upselling , substantially increased direct reservation revenue by 6%
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Urdu
Upper intermediate (B2)
Certification
Pep Talk India
(January 2021- March 2021)
Additional Information
PERSONAL PROFILE
Date of Birth : 14- Feb -1999
Marital Status : Unmarried
Nationality : Indian
DECLARATION
I hereby declare that all the information given above are reliable.
Mohammad Hasnain
Timeline
Reservation Agent
Oaks Ibn Battuta Gate Hotel Dubai
10.2023 - Current
Reservation Associate
The Suryaa
02.2023 - 09.2023
Receptionist
Global Sports Event Qatar 2022- Accor
06.2022 - 01.2023
Front Office Associate
Country Inn & Suites By Raddison
09.2021 - 04.2022
On Job Trainee - Front Office
The Umrao Hotel And Resort
10.2019 - 11.2020
Industrial Trainee
Tavisha Hotel
08.2018 - 08.2019
Bachelor of Vocational Hotel Management - Hotel Management
Tata Institute of Social Sciences
Pep Talk India
(January 2021- March 2021)
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