Adept at leveraging Power BI and basic Python skills to transform data into actionable insights, I significantly enhanced analytics systems at Infosys Ltd. My collaborative approach and talent mapping expertise have streamlined processes, leading to a notable improvement in data governance and stakeholder decision-making.
Overview
13
13
years of professional experience
Work History
Senior Associate Consultant
Infosys Ltd.
01.2022 - 07.2024
Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
Produced monthly reports using advanced Excel spreadsheet functions.
Developed and implemented data governance policies and procedures.
Designed and developed data pipelines to acquire, clean and process data.
Created dashboards to monitor and track key performance indicators.
Identified patterns and trends in large data sets and provided actionable insights.
Utilized data visualization techniques to present and explain complex data sets.
Analyzed data to identify root causes of problems and recommend corrective actions.
Generated standard and custom reports to provide insights into business performance.
Optimized data access and storage to improve performance of analytics systems.
Analyst
HSBC Electronic Data Processing
06.2016 - 12.2021
To ensure that the institution is not engaging in transactions with individuals, entities, or countries that are subject to sanctions imposed by governments or international bodies (e.g., the UN, EU, US Department of Treasury).
It involves screening payment transactions, clients, and counterparties against sanctions lists (e.g., OFAC, EU sanctions list, UN sanctions). These lists include individuals and entities associated with illegal activities like terrorism, human rights violations, or violations of international law.
The focus is on identifying and blocking transactions that may involve parties that are subject to international sanctions.
Identify and block payments to individuals, entities, or countries subject to sanctions.
Avoid facilitating transactions that might be linked to illegal activities such as terrorism, money laundering, or human rights violations.
Prevent financial penalties and reputational damage that could result from violating sanctions.
Team Member
Bank of America
05.2013 - 10.2015
Key in transaction amounts and ensure they are correctly entered into the banking system for processing. This includes verifying that amounts match the details provided by the customer or the originating payment.
Ensure the amounts keyed are correct and consistent with any supporting documentation, such as wire transfer requests or ACH payment instructions.
Fill in the appropriate Code Lines (CLC) with transaction details such as account numbers, routing numbers, transaction codes, and other critical identifiers. These codes facilitate the correct routing of funds within the bank’s network.
balancing, all of which contribute to ensuring that the bank's transactions are accurate, timely, and compliant with regulations. Your role was essential in maintaining the integrity of the payment process and ensuring that Bank of America met its operational and regulatory obligations.
Process Associate
Genpact
06.2012 - 10.2013
Key in transaction amounts and ensure they are correctly entered into the banking system for processing. This includes verifying that amounts match the details provided by the customer or the originating payment.
Ensure the amounts keyed are correct and consistent with any supporting documentation, such as wire transfer requests or ACH payment instructions.
Fill in the appropriate Code Lines (CLC) with transaction details such as account numbers, routing numbers, transaction codes, and other critical identifiers. These codes facilitate the correct routing of funds within the bank’s network.
balancing, all of which contribute to ensuring that the bank's transactions are accurate, timely, and compliant with regulations. Your role was essential in maintaining the integrity of the payment process and ensuring that Bank of America met its operational and regulatory obligations.
Customer Service Executive
Tech Mahindra
09.2011 - 07.2012
Interact with Tata Docomo customers via phone, chat, or email to address their queries related to accounts, plans, recharge, billing, and services.
Educate customers about Tata Docomo products, services, recharge plans, and offers available to them. Help customers choose the most suitable plan or recharge option based on their needs.
Address and resolve customer issues related to recharge discrepancies, account management, network problems, service interruptions, and billing issues.
Investigate any recharge failures (e.g., payment not reflected, balance not updated) by coordinating with the internal teams or payment gateways and ensuring timely resolution.