Mohammad Hyder Hussain
IT Support
Hyderabad,Telangana
Summary
Experienced professional with three years of dedicated service at HCL, specializing in command center operations. Recently transitioned to focus on storage and backup management. Proven track record of effectively monitoring, analyzing, and troubleshooting systems to ensure optimal performance and reliability. Adept at collaborating with cross-functional teams to implement solutions and mitigate risks. Strong problem-solving skills coupled with a proactive approach to address challenges efficiently. Eager to leverage expertise in storage and backup technologies to drive organizational success.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Analyst
HCLTech
02.2021 - Current
- Enhanced command center efficiency by streamlining communication processes and implementing new monitoring tools.
- Improved system stability by proactively identifying potential threats and vulnerabilities, mitigating risks accordingly.
- Managed sensitive data with utmost discretion, adhering to strict security protocols to prevent unauthorized access or potential breaches within the purview of the command center''s activities.
- Spearheaded root-cause analysis efforts following major incidents, identifying areas for improvement to prevent future occurrences.
- Contributed to organizational growth by leveraging expertise in command center operations to inform strategic planning initiatives and drive continuous improvement across all aspects of the business.
- Reduced downtime by proactively monitoring and troubleshooting backup systems to ensure smooth operations.
- Coordinated with vendors regarding service contracts and equipment procurement for ongoing support of backup environments.
- Contributed to the development of comprehensive documentation for backup procedures, facilitating knowledge sharing among team members.
- Supported cross-functional teams during network or hardware upgrades, ensuring seamless integration with existing backup infrastructures.
- Improved security measures with encryption protocols for sensitive data backups, ensuring confidentiality and integrity.
- Enhanced data recovery efficiency by implementing and managing backup systems for critical data storage.
- Contributed to the development of storage policies and procedures that streamlined operations and enhanced overall data management practices.
- Managed vendor relationships to address warranty claims and secure replacement parts promptly, minimizing the impact on operations due to faulty equipment.
- Served as an escalation point for complex technical issues, providing expert guidance in resolving critical incidents quickly and effectively.
Intern
HCL TECHNOLOGIES
09.2020 - 02.2021
- Implemented preventative maintenance schedules for surveillance equipment, minimizing technical issues hindering operations.
- Provided real-time support to field personnel during crisis events, aiding in successful resolutions.
- Managed access control systems for secure entry points, reducing unauthorized access incidents.
- Enhanced security measures by implementing advanced surveillance technology and coordinating response efforts.
Education
BCA( Computers ) -
Sastra University
Class XII - undefined
Class X - undefined
Skills
NetApp
Commvault Backup Administration
EMC Awamar
Emc Networker
Backup
Linux Administration
Windows Server
Solarwinds
IT Operations
Incident Management
Application Monitoring
Command Center
Windows OS
MS Word
Technical Support
Technical Analysis
Windows Server
Backup And Recovery
Service Now Ticketing
Linux Administration
Remote Support
Emergency Management
System Administration
Personal Information
- Total Experience: 3 Years 0 Month
- Date of Birth: 07/21/01
- Gender: Male
- Marital Status: Single / Unmarried
Courses Certifications
Python
Extracurricular Activities
Playing cricket
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Reality is nothing but a collective hunch.
Lily Tomlin and Jane Wagner
Timeline
Analyst
HCLTech
02.2021 - Current
Intern
HCL TECHNOLOGIES
09.2020 - 02.2021
BCA( Computers ) -
Sastra University