Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
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Mohammad Ikramuddin

Gurgaon

Summary

Highly skilled customer service professional equipped to enhance client satisfaction and streamline processes. Proven ability to analyze data, resolve complex issues, and implement effective solutions. Strong focus on team collaboration and achieving results, adaptable to changing needs. Demonstrates exceptional communication, problem-solving, and leadership skills.

Overview

4
4
years of professional experience

Work History

Senior Customer Service Analyst

American Express (India) Private Limited
05.2025 - Current
  • Improved customer satisfaction by efficiently resolving complex issues and providing exceptional service on American express credit card services.
  • Performed credit balance transfers and refunds on card accounts, ensuring timely and error-free processing.
  • Executed end-to-end card maintenance activities including account updates, corrections, and closure requests with 100% compliance.
  • Managed authorized signatory records by handling additions, updates, and deletions in line with company and regulatory policies.
  • Collaborated with clients to resolve account-related queries and deliver high-quality customer support, contributing to improved satisfaction scores.
  • Supported new account setups and onboarding, ensuring accurate execution of requests within defined SLAs.

FinCrime Analyst

Revolut Technologies India Private Limited
08.2024 - 05.2025
  • Identify and recommend process improvements to reduce fraud risk
  • Conduct investigations into suspected fraudulent activities
  • Monitor and review customer accounts for suspicious activity
  • Identify data anomalies and red flags for money laundering, terrorist financing, fraud,
    sanctions violations, and escalate for second level review.
  • Adhere to all designated timeframes and procedures to ensure on time and accurate
    completion of work.
  • Submit written work product for review by AMLRS quality control teams, made the
    requested adjustments as necessary, and applied the feedback forward.
  • Meet production and quality standards for completing assignments.
  • Assist other members of the Compliance Unit, data management efforts, and other
    company employees to maintain and implement the most effective means of meeting
    the company's AML and other transaction analysis and reporting requirements
  • Perform Manual review on accounts claimed as Fraud by card members/Third parties.
  • Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times.

Senior Process Associate

Tata Consultancy Services Private Limited
05.2021 - 08.2024
  • Fostered strong working relationships with stakeholders through clear communication, resulting in seamless project execution.
  • Maintained accurate documentation of processes, facilitating easy reference for internal audits and knowledge transfer.
  • Increased customer satisfaction by promptly addressing concerns and providing effective solutions tailored to their needs.
  • Played an instrumental role in achieving departmental goals by consistently delivering results on target or above expectations.
  • Met month-end reporting objectives and deadlines.

Education

Master of Computer Applications - Computer Applications

Integral University
09-2023

Bachelor of Computer Applications - Computer Applications

Integral University
09-2020

Intermediate Certificate - Science Education

Brains Convent School
07-2017

High School - Science Education

Unity College
07-2015

Skills

  • Analytical thinking
  • Problem-solving
  • Teamwork and collaboration
  • Data research and validation
  • Decision-making Time management
  • Root-cause analysis Documentation and reporting Process

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Personal Information

Timeline

Senior Customer Service Analyst

American Express (India) Private Limited
05.2025 - Current

FinCrime Analyst

Revolut Technologies India Private Limited
08.2024 - 05.2025

Senior Process Associate

Tata Consultancy Services Private Limited
05.2021 - 08.2024

Bachelor of Computer Applications - Computer Applications

Integral University

Intermediate Certificate - Science Education

Brains Convent School

High School - Science Education

Unity College

Master of Computer Applications - Computer Applications

Integral University

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Mohammad Ikramuddin