Summary
Overview
Work History
Education
Skills
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Mohammad Imran

Mohammad Imran

Senior Last Mile Operation' Officer
Hyderabad,Telangana

Summary

A successful logistic professional with 8+ year of experience and invaluable knowledge of managing resources in an effective and efficient manner. Highly focused with a comprehensive understanding of logistics, warehouse management, import & export documentation, operations management and supply chain. Boasting a consistent & proven track record of successfully employing best business practices that improve efficiency. Skills include people management, process training and mentoring.

Overview

9
9
years of professional experience
1
1
Language

Work History

Senior Last Mile Operation Officer

Avenue E-Commerce Limited {DMart Ready Online}
09.2021 - Current
  • Responsible for creating company's supply chain strategy and planning resource management. Analyzing data from shipping & delivering process to find bottlenecks or issues frequently
  • Oversaw recruitment for different departments and training them as per process requirements. Providing consistent measuring and monitoring of supply chain performance & KPIs
  • Coordinating with management to identify company and process training needs. Providing required training and guidance and ensuring performance against objectives. Performing basic admin duties including printing, sending emails, and ordering office supplies
  • Working to improve TAT to ensure timely deliveries, pickups and connections from Branches and Hub. Administering inventory management at the stockyard by sales process through GRN model & First in First out process for optimization of inventory management
  • Coordinated operations with other emergency service groups.
  • Supervised, directed and evaluated assigned staff members and newly hired officers.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Observed packing operations to verify conformance to specifications.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Generated reports detailing findings and recommendations.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Created and managed project plans, timelines and budgets.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Frequently inspected production area to verify proper equipment operation.
  • Maintained database systems to track and analyze operational data.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Devised and implemented processes and procedures to streamline operations.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Executing physical stock verification, instituting inventory control measures and organizing dispensing activities; ensuring availability and delivery of right quality materials at right time
  • Maintaining import, damaged goods records, back-order logs, and order tracking sheet. Processed and entered all orders into database and provided proactive customer service for all accounts
  • Wrote detailed narrative reports for use in investigations.
  • Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
  • Testified in court during certain criminal cases.
  • Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.

Operations Team Lead

Fiora Online Limited (StarQuik) – A TATA Enterprise
09.2020 - 08.2021
  • Managed records of all export orders of different parties and arranged shipping schedules as per coordination
  • Prepared department budget each quarter and got it approved from management. Supervised activities of all workers and assigned task based on an individual's skill set. Supervised and check the physical and SAP stock and arrange to match them
  • Inspected physical condition of packages before they left warehouse, Performed routine maintenance of Vehicles and equipment's
  • · Coordinating with buyer for getting approval for shipping documents. Managed and minimized risks that could affect or interrupt supply chain. Handling multiple buyer/supplier shipments differently. Coordinated with warehouse to getting material status for doing further shipments
  • Negotiated with distributors to find quality products and best prices.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
  • Motivated and trained employees to maximize team productivity.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Managed internal operational standards and productivity targets.
  • Compiled training materials for new employees and tracked skill development.
  • Analyzed department metrics and performance and reported findings to management.
  • Conducted root cause analysis in deficient areas to identify and resolve issues.
  • Collected customer feedback and made business adjustments to improve retention and satisfaction.
  • Tracked company equipment, tools and technology to manage inventory.
  • Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
  • Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Observed packing operations to verify conformance to specifications.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Created and managed project plans, timelines and budgets.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Devised and implemented processes and procedures to streamline operations.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Frequently inspected production area to verify proper equipment operation.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Developed effective improvement plans in alignment with goals and specifications.

Process Associate

Ikya Human Capital {Amazon Fresh}
09.2017 - 08.2020
  • · Responsible for managing the Gachibowli station for prime now. Managed same day delivery (fastest mode of delivery in India)
  • · Responsible for managing end-to-end process of an orders life cycle, right from receiving the order by the FC to the timely delivery
  • Manage a team of 25 SSA and 100+ off role delivery associates and service partners. Managing safety standards at site as per polices
  • Taking care of Inventory at site by daily reconciliation. Taking care important matrix of On time delivery , Imperfect orders
  • · Zero process deviation. Weekly training sessions on safety driving and customer handling. Maintaining the on time performance
  • · Preparing and planning rosters for Last Mile team. Coordinating with the DC team to get the orders to processed on time
  • · Handling the customer complaints. Maintaining the team as per the company SOP. Coordinating with multiple last mile vendors
  • · Sending Day end reports to leadership for store performance. Managing Delivery associate callouts and Out on road activities
  • Developed standard operating procedures and document workflows to drive current and future processes.
  • Developed production techniques and production processes to meet customer and organizational needs.
  • Conducted training and applied change management to achieve desired outcomes.
  • Implemented continuous improvement metrics to streamline workflows and reduce waste.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Supervised processes to eliminate weak points or bottlenecks in business operations.
  • Evaluated product or service by analyzing and interpreting data and metrics.
  • Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
  • Prioritized initiatives to increase success rates of strategic projects.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Devised and implemented processes and procedures to streamline operations.
  • Observed packing operations to verify conformance to specifications.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
  • Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Created and managed project plans, timelines and budgets.
  • Maintained database systems to track and analyze operational data.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Senior Operations Executive

Adecco India Private Limited {FlipKart}
08.2014 - 08.2017
  • Responsible for managing the HITEC City Hub. Responsible for Unloading of vehicle & update receipt formalities in hard copy & mail
  • Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
  • Responsible for all forward (RTO/RVP/ Misroute)shipments connection on time & update the report to AM, Z.O.
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • · Coordinate with Field staff and arrange the deliveries and pickup from Customer end on TAT. Responsible for TAT maintaining, system entry and update receipt formalities
  • · Co-ordination with the Customers & field staff for proper pickup & delivery. Handling customer query, exceptions and complaints
  • · Sent NDD/SDD report, Vehicle report, field staff performance and productivity report, EOD process report and similar more reports on daily basis to Area Manager, Regional Manager and Z.O.
  • Improved employee satisfaction rating by realigning and enforcing policies.
  • Set clear goals to monitor targets and offered real-time input on performance and motivation.
  • Assigned delegates to manage high volume of e-mails and call transfers.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Drove team engagement to achieve aggressive company targets.
  • Created and managed knowledge base to address frequently asked questions and offer how-to guides and troubleshooting instruction.
  • Conducted emergency preparedness training to reduce fear, anxiety and losses that accompany disasters.
  • Developed operational processes to help organization adapt to market change.
  • Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.

Delivery Associate

WS Retail Services Private Limited {Flipkart}
08.2014 - 10.2014
  • Delivered packages to customer doorsteps and business offices.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Verified accuracy of all deliveries against order forms.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Escalated issues to supervisor for immediate remediation.
  • Obtained signatures for delivery documents and packages.
  • Built professional relationships with customers and business partners to establish trust and credibility.
  • Tracked delivery status and updated customers for expected delivery time.
  • Communicated with dispatch and customers for accurate delivery information.
  • Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
  • Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
  • Followed safety procedures and regulations to protect packages and vehicles.

Education

Pursuing Degree - B.com Gen

ANWAR UL ULOOM DEGREE COLLEGE
Telangana

Senior Secondary Schooling - undefined

Board of Intermediate Education

Secondary Schooling - undefined

Telangana Open School Society

Skills

undefined

Previous Work Experiences

  • Flipart Online Services
  • Amazon Prime Now

Personal Information

  • Passport Number: P4474231
  • Passport Expiry Date: 09/11/26
  • Date of Birth: 12/19/93
  • Nationality: Indian
  • Driving License: Yes (Indian)
  • Marital Status: Single (Un-Married)

Linkedin Profile Url

https://www.linkedin.com/in/mohammed-imran-9224671b0

Affiliations

"I am currently affiliated with Avenue

E-Commerce Limited ( DMart Ready ) and i have previously worked with { Fiora Online Limited ( StarQuik ) A TATA Enterprise}

Timeline

Senior Last Mile Operation Officer

Avenue E-Commerce Limited {DMart Ready Online}
09.2021 - Current

Operations Team Lead

Fiora Online Limited (StarQuik) – A TATA Enterprise
09.2020 - 08.2021

Process Associate

Ikya Human Capital {Amazon Fresh}
09.2017 - 08.2020

Senior Operations Executive

Adecco India Private Limited {FlipKart}
08.2014 - 08.2017

Delivery Associate

WS Retail Services Private Limited {Flipkart}
08.2014 - 10.2014

Pursuing Degree - B.com Gen

ANWAR UL ULOOM DEGREE COLLEGE

Senior Secondary Schooling - undefined

Board of Intermediate Education

Secondary Schooling - undefined

Telangana Open School Society

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Mohammad ImranSenior Last Mile Operation' Officer