Summary
Overview
Work History
Education
Skills
LANGUAGES
Certification
Playing Cricket | Singing | Listening to Songs
Timeline
Hi, I’m

Mohammad Imran Lone

Srinagar

Summary

Results-driven Service Delivery Project Manager with 17+ years of progressive IT and software development experience, including 8 years in pivotal managerial roles. Proven expertise in leading complex projects across diverse industries such as Telecom, Cloud Computing, Healthcare, Home Solutions, and Video Management Systems. Skilled in driving digital transformation initiatives, optimizing service delivery, fostering collaboration, and implementing Agile/Scrum methodologies. Recognized for strong leadership, strategic planning, risk management, and consistently delivering projects on time and within budget to ensure high client satisfaction and business value.

Overview

18
years of professional experience
1
Certification

Work History

Telus Digital

Service Delivery Project manager
05.2024 - Current

Job overview

  • Stakeholder communication: Engaging with project stakeholders to understand their needs and expectations. Building positive relationships and managing stakeholder communications to foster collaboration and ensure project alignment with stakeholder objectives.
  • Project planning: Defining project scope, goals, deliverables, and timelines. Developing comprehensive project plans that outline tasks, resources, milestones, and dependencies.
  • Risk management: Identifying potential risks and developing mitigation strategies to minimize impact on project timelines, costs, and quality.
  • Budget and resource management: Estimating project budgets and resource requirements. Monitoring actuals against planned and ensuring optimal utilization of resources throughout the project lifecycle.
  • Agile and Scrum practices: Implementing Agile methodologies and facilitating Scrum ceremonies including sprint planning, reviews, retrospectives, and daily stand-ups for iterative delivery and continuous improvement.
  • Progress tracking and reporting: Monitoring project performance using KPIs and metrics. Preparing detailed status reports and presenting updates to senior leadership and stakeholders.
  • Change management: Managing scope changes through structured change control processes, assessing impact, and ensuring alignment with overall project goals.
  • Quality assurance: Ensuring that project deliverables meet predefined quality standards by defining quality metrics and performing periodic reviews and audits.

Telus Digital

Project Lead
04.2020 - 04.2024

Job overview

  • Project planning and execution: Crafting and implementing detailed project plans with defined scope, timelines, and deliverables. Driving execution to ensure alignment with business goals and on-time delivery.
  • Communication: Clearly articulating project goals, updates, and expectations to stakeholders and team members. Promoting transparency and resolving conflicts to maintain progress and alignment.
  • Team leadership and management: Guiding cross-functional teams with motivation and mentorship. Encouraging collaboration and accountability to foster a high-performing team culture.
  • Problem solving and decision making: Proactively identifying project risks and roadblocks. Evaluating options and making timely decisions to ensure smooth project progression.
  • Quality management: Maintaining high-quality standards by enforcing quality control processes, conducting periodic assessments, and driving continuous improvement.
  • Change management: Managing shifts in project scope or direction with structured change control processes, minimizing disruption and ensuring stakeholder buy-in.
  • Continuous improvement: Analyzing project outcomes to identify improvement areas. Implementing best practices to enhance efficiency, scalability, and future project delivery.
  • Progress tracking and reporting: Monitoring project milestones and deliverables. Delivering regular updates and insights to stakeholders and senior leadership to support informed decision-making.

Xavient Digital

Team Lead
11.2015 - 03.2020

Job overview

  • Quality Assurance Strategy and Planning: Develop and implement QA strategies, including framework design and solution. Finalize testing scope through requirement gathering and planning.
  • Test Planning and Management: Lead creation and review of test plans, ensure proper resource allocation, analyze test results, report defects, and monitor project quality and KPIs.
  • Test Automation: Develop and review automated test scripts for functional/regression testing. Execute automation scripts efficiently using tools like Quality Center or Jenkins.
  • Resource and Project Planning: Allocate resources and schedule project timelines. Coordinate with cross-functional teams to ensure alignment with project goals.
  • Review and Scope Management: Review test suites and define scope for comprehensive test coverage. Organize sprint status meetings and provide updates on project progress.
  • Team Management: Lead, support, and mentor a team of QA professionals. Assign tasks, monitor progress, and resolve conflicts to promote a collaborative team environment.
  • Reporting: Generate and deliver regular reports on project quality, progress, and KPIs. Provide insights and recommendations based on analysis of testing data.

Xavient Information System

Associate Team Lead
11.2010 - 10.2015

Job overview

  • Requirement Gathering and Scope Finalization: Participate in requirement gathering sessions and collaborate with stakeholders to finalize the testing scope.
  • Test Script Creation and Review: Create and review automated test scripts for functional and regression testing based on provided test cases.
  • Test Automation: Automate test scripts using a reusable approach to enhance efficiency and maintainability.
  • Defect Analysis and Reporting: Analyze test results and report defects using tools like Quality Center or Jira, ensuring timely identification and resolution.
  • Project Quality Assurance: Ensure overall project quality by tracking metrics across multiple projects and maintaining adherence to quality standards.
  • Automated Script Execution: Execute automated test scripts using tools such as Quality Center or Jenkins to validate software functionality.
  • KPI Monitoring and Reporting: Monitor key performance indicators (KPIs) and generate monthly reports on project status, quality metrics, and improvements.

Xavient Information System

Software Test Engineer
08.2007 - 10.2010

Job overview

  • Automated Test Script Creation: Developed automated test scripts for functional and regression testing based on provided test cases.
  • Script Automation: Automated test scripts using reusable approaches to enhance efficiency and maintainability.
  • Defect Reporting: Analyzed test results and reported defects through Quality Center, ensuring accurate tracking and timely resolution.
  • Automated Script Execution: Executed automated scripts using Quality Center to validate application functionality.
  • Test Strategy and Planning: Participated in the development of test strategies and detailed test plans aligned with project objectives.
  • Review Sessions and Sign-off: Organized test plan, test scenario, and requirement traceability review sessions with business and development teams; facilitated sign-off.
  • Defect Management and Reporting: Involved in defect management and provided daily test status updates, including defect summaries and execution metrics.
  • Exploratory Testing: Performed exploratory testing to uncover unexpected issues and enhance test coverage.

Education

Sikkim Manipal University

from Bsc.IT

IGNOU
Srinagar, India

Diploma in Computer Science

Skills

  • Project Planning Project Tracking Progress Reporting Project Scope Management Project Scope Analysis Requirements Gathering Agile Methodology Risk Management Change Impact Analysis Budgeting and Cost Control Quality Assurance and Control
  • Service Delivery Management Configuration & Release Management Incident Management SLA & KPI Management Performance Metrics
  • People Management Team Collaboration Team Bonding Resource Allocation Conflict Resolution / Conflict Management Meeting Facilitation
  • Stakeholder Management Stakeholder Communications Cross-functional Collaboration
  • Problem Solving Data Analysis Data Review

LANGUAGES

English, Urdu, Hindi, Kashmiri

Certification

  • CSM - Certified ScrumMaster.

Playing Cricket | Singing | Listening to Songs

Though I'm not a professional, like most Indians, Gully cricket is my favorite.

My go-to songs are low-key tunes.

Timeline

Service Delivery Project manager

Telus Digital
05.2024 - Current

Project Lead

Telus Digital
04.2020 - 04.2024

Team Lead

Xavient Digital
11.2015 - 03.2020

Associate Team Lead

Xavient Information System
11.2010 - 10.2015

Software Test Engineer

Xavient Information System
08.2007 - 10.2010

Sikkim Manipal University

from Bsc.IT

IGNOU

Diploma in Computer Science

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Mohammad Imran Lone