Mohammad Imtiaz
Center Manager
Noida,UP
Summary
Advanced Operations Manager offering over 14 years of experience and proven success in Operation Management, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve goals. Seasoned Operations Manager and talented leader with 16 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
18
18
years of professional experience
Work History
Operations Manager
Writer Information
Noida, Uttar Pradesh
03.2020 - Current
- Handled staff training initiatives aimed at upselling the workforce to meet dynamic industry demands.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Developed strategic plans for day-to-day financial operations.
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
- Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
- Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
Operation Manager
Karvy Data Management Services
New Delhi, Delhi
12.2015 - 03.2020
- WORKED FOR MULTIPLE BANK PROJECT YES BANK, ICICI BANK, RBL, AXIS BANK, PRODUCT IS MORTGAGE LOAN, PERSONAL LOAN, JEWEL LOAN, JLG, LAP, AUTO LOAN
- Scrutiny of all loan documents under secured lending (Mortgage, Auto, SME-LAP) Authorize disbursement and fund transfer in system and validate the fields captured MIS Trackers as per documents provided
- Perform verification of servicing requests and authorize transactions in system
- Establishing authenticity of the information provided and ensuring that no case passes fraudulently
- Perform/Validate GL reconciliation and circulate the reports to stake holders
- Ensure Customer satisfaction with nil complaints
- Ensure TAT and SLA is maintained for loan processing
- Meeting KPI and accuracy bench marks.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Assistant Operations Manager
3i-infotech BPO LTD.
11.2015 - 03.2019
- WORKED WITH ICICI BANK LTD
- PRODUCT LIKE (PL,HL,AL,JL,LAP) Scrutiny of all loan documents under secured lending (Mortgage, Auto, SME-LAP) Authorize disbursement and fund transfer in system and validate the fields captured MIS Trackers as per documents provided
- Ensure Customer satisfaction with nil complaints
- Ensure TAT and SLA is maintained for loan processing
- Meeting KPI and accuracy bench marks
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
Assistant Operations Manager
AOK-INHOUSE BPO LTD.
12.2011 - 12.2015
- WORKED WITH ICICI BANK LTD
- ROPS (Regional Asset Operation Group) process all loan files with quality and TAT
- Its onsite project
- Product is Personal Loan, and Auto Loan
- Perform verification of loan documents as per Auto /Car loan standard Operating guidelines
- Validate all disbursal documents provided by Sales team (KYC, application form, insurance policy, Car registration document and invoice / quotation etc) are in line with Credit approval and SOP guidelines
- Review documentation check list prepared by Maker for disbursal documents and record observations in check list
- In case of discrepancies in loan documents, update the check list and raise exceptions
- Issue LPO for auto loans post documentation review and forward the case to checker for review / authorization
- Execute loan disbursal and ensure loan fields are updated as per documents provided in system
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
Team Leader/Supervisor
Delta services (I) Pvt. Ltd.
03.2006 - 07.2009
- Worked for icici bank ltd
- Managed an On-site project office space employing 80 workers
- Managed Mortgage loan & consumer loan data capture and digitization & Credit card application data capture & digitization projects
- Ensure Customer satisfaction with nil complaints
- Ensure TAT and SLA is maintained for loan processing
- Meeting KPI and accuracy bench marks.
Education
M.com -
Dr. Ram Manohar Lohia Avadh University
Faizabad, Uttar Pradesh07.2000
B.Com -
Dr. Ram Manohar Lohia University.
Faizabad, Uttar Pradesh07.1998
Skills
- Project planning and development
- Employee relations and conflict resolution
- Superb time management skills
- Project Management
- Staff Management
- Customer relations specialist
- New product introductions strategies
Accomplishments
- Collaborated with team of 250 in the development of SMFG project.
Languages
English
Hindi
Timeline
Operations Manager
Writer Information
03.2020 - Current
Operation Manager
Karvy Data Management Services
12.2015 - 03.2020
Assistant Operations Manager
3i-infotech BPO LTD.
11.2015 - 03.2019
Assistant Operations Manager
AOK-INHOUSE BPO LTD.
12.2011 - 12.2015
Team Leader/Supervisor
Delta services (I) Pvt. Ltd.
03.2006 - 07.2009
M.com -
Dr. Ram Manohar Lohia Avadh University
B.Com -
Dr. Ram Manohar Lohia University.
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