Mohammad Juned Ansari
Senior Backend & Operations
GURUGRAM,India
Summary
I am an accomplished professional with extensive experience in backend development, sales, and analysis, eager to contribute my skills to your dynamic team. My passion for driving results and optimizing processes aligns perfectly with your organization's goals. I am excited about the opportunity to leverage my expertise in a collaborative environment, where I can help propel the team to new heights and achieve outstanding success together.
Overview
3
3
years of professional experience
Work History
Back Office Associate
Concentrix
GURUGRAM
09.2025 - 01.2026
Resolved customer concerns regarding credit card issues, including credit balance refunds, late fees and interest charges.
- Managed complex data entry tasks with high accuracy and attention to detail.
- Updated and maintained accurate customer credit card information.
- Addressed billing disputes related to undelivered orders and credit card activities.
- Developed comprehensive training materials, enhancing onboarding efficiency for new hires.
Trained new colleagues on procedures and best practices in customer service.
Supported staff with clerical tasks to ensure smooth office administration.
Collaborated with team members to improve service delivery and overall satisfaction.
Analyst
Droom Technology Pvt Ltd
01.2021 - 05.2021
Analyst
Droom Technology Pvt Ltd
07.2019 - 03.2020
Sales Officer
Finnew Solutions Pvt Ltd
01.2019 - 06.2019
Education
Bachelor of Business Administration - Finance & Marketing
GLA University
Mathura, UP2019
Intermediate -
D.A.V Public School
Unchahar, U.P01.2016
High- School -
J.I.C Inter College
Alapur, U.P01.2014
Skills
- Customer service and support
- Document management
- Conflict resolution
- Time management
- Positive attitude
- Administrative skills
- Creative thinking
- Decision making
- Active listening
- Team leadership
- Relationship building
- Billing resolution expertise
- Employee training and development
- Credit management strategies
- Process optimization
- Analytical skills
- Quality assurance practices
- Effective communication skills
- Multitasking ability
- Team collaboration
- Customer relationship management
Languages
Hindi
English
Internship
Sundaram Finance Ltd, New Delhi, Delhi, Finance
Disclaimer
I hereby declare that all the information furnished above are true and correct to the best of my knowledge.
Hobbies and interests
- FITNESS ENTHUSIAST
- DANCING SOUL
- MUSIC
- Cricket and Volleyball
- Running
Timeline
Back Office Associate
Concentrix
09.2025 - 01.2026
Analyst
Droom Technology Pvt Ltd
01.2021 - 05.2021
Analyst
Droom Technology Pvt Ltd
07.2019 - 03.2020
Sales Officer
Finnew Solutions Pvt Ltd
01.2019 - 06.2019
Bachelor of Business Administration - Finance & Marketing
GLA University
Intermediate -
D.A.V Public School
High- School -
J.I.C Inter College