Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Mohammad Nadeem Siddiqui

Thane

Summary

To be a part of and lead a professional and competitive team dedicated to the implementation, operation and maintenance of mission-critical infrastructure.

Over 25 years of extensive experience in managing various aspects of Project-Operations management, asset management, including project co-ordination with design/engineering, and interaction with suppliers & provisioning to customers. Proven ability to swiftly ramp up projects with competent cross-functional skills & special delivery mechanism. Effective communicator with proficiency in communicating with professionals at all levels; analytical, problem solving and organizational abilities.

Overview

26
26
years of professional experience
3
3
Languages

Work History

Senior Project Manager

Lumina Cloud Infra
07.2024 - Current
  • Develop and implement project schedules and resource plans.
  • Manage all phases of MEP projects from pre-construction planning to project closeout.
  • Coordinate with design teams, subcontractors, and vendors to ensure seamless integration of MEP systems.
  • Monitor project progress and performance against established milestones and objectives.
  • Conduct regular site visits and inspections to ensure compliance with plans, specifications, and regulatory requirements.
  • Proactively identify and resolve technical and logistical challenges related to MEP systems.
  • Provide leadership and mentorship to project teams, fostering a collaborative and productive work environment.
  • Communicate effectively with clients, stakeholders, and internal teams to provide updates and address concerns.
  • Ensure strict adherence to safety protocols and quality control standards throughout the project lifecycle.

Senior Program Manager

CtrlS Data Centres Limited
12.2019 - 05.2024
  • Company Overview: Mumbai.
  • Oversee all new Datacenter projects, from implementation to operations, ensuring smooth execution and addressing any issues.
  • Lead the construction of a new Datacenter infrastructure nationwide for the client.
  • Act as the Single Point of Contact (SPOC) for all stakeholders involved.
  • Install and manage the Hyperscale customer, overseeing both construction and operational support.
  • Leading the Program Management team for this Customer.
  • Take full ownership of programs from implementation to 24/7 operations.
  • Conduct regular operational and project review meetings, resolving issues with the infrastructure team.
  • Handle customer escalations and ensure compliance with MSA and SLAs.
  • Support business team by meeting customer requirements, initiating billing upon sign-off, and ensuring satisfaction.
  • Mumbai.

Operations Manager

UROOJ Technical
06.2018 - 12.2019
  • Company Overview: Sharjah (UAE). Trading Business.
  • Responsible for the Business Operations.
  • Providing the Solutions to the Sales team, Logistic Team, and Operations Team.
  • Supporting the Customer for all their issues and follow up for the due payments.
  • Supporting the Business Development Team in regards to the pricing and quotation problems.
  • Sharjah (UAE). Trading Business.

Lead Service Manager

Reliance Communications, ADA Group
09.2007 - 05.2018
  • Company Overview: Mumbai- India. Data-Centre.
  • Responsible for the timely service delivery of any new order booked by any of the customers.
  • Overseeing the service assurance functions of all customers of Reliance IDC.
  • To ensure timely delivery of projects with complete coordination for entire IDC cluster.
  • To maintain the end to end coordination during the project execution starting from PR raising to testing and healthy handover to IDC Operations team.
  • Act as the named point of contact for all projects under execution.
  • Developing project plans and sending it to customer, calling kick-off meetings, understanding and defining product delivery expectation.
  • Overseeing the day to day operations of the Project Executives.
  • Taking escalations of customer issues, if any related to delivery of the service.
  • Preparing weekly reports (internal) and sending it to the MIS team for analysis and sharing same with management.
  • Sending out the project status report of each project to the customer’s.
  • Post provision of service, receiving project acceptance from the customers.
  • Initiating Project Handover to the customer after completion of service delivery.
  • Documenting the project details and formal handover to service assurance and 24 x 7 support teams.
  • Assisting the ICO cluster Head in analysing the feedback by the customer and implementing improvement actions identified.
  • Addressing complaints of the customers IDC cluster, resolution and closure of the same.
  • Escalation & discussion of issues with IDC cluster Head, if required.
  • To maintain healthy and profitable business relationship with all the customers.
  • Work towards achievement of improved customer satisfaction of their respective cluster customers.
  • Controlling issues, doing follow up with customers and domains for resolution of active calls as recorded at the helpdesk.
  • Catering to III level escalation calls of the customers.
  • Managing the day to day operations of the reporting Project Executives.
  • Conducting Service Reviews with the customers as an when requested by the customer.
  • Conducting Tech–Checks of the customer & Satisfaction survey.
  • Arranging / doing Planned Events coordination, organizing approval/ clearance as required during the planned event, providing proactive communication to the customer.
  • Customer SLA/ Service deliverables tracking (the concerned premium SLAs) Monitoring and tracking performance against SLAs.
  • Mumbai- India. Data-Centre.
  • Key Project’s – DOP (Department of POST) Government’s Primary Datacenter and Disaster Recovery Datacenter Build at Mumbai and Mysore respectively.
  • Manipur State Datacenter Implementation.
  • Internal Expansion of Server Hall in Bangalore and Mumbai IDC.

Operations Manager

Hewlett-Packard
05.2005 - 09.2007
  • Company Overview: Hindustan Unilever Ltd, Mumbai- India.
  • Responsible for handling complete IT Setup: System/ Network/ database implementation and administration and Operations management.
  • Handling IT Vendor management.
  • Responsible for IT procurement and Negotiations.
  • Identifying suitable suppliers of technology goods and services through structured assessment.
  • Executing agreement appropriate support contracts for requirements such as hardware maintenance backed by service level agreements.
  • Monitoring supplier relationships and holding them to account against agreed service levels.
  • Negotiation for best value.
  • To produce user and system guides and technical documentation for new systems when required.
  • Responsible for the implementation of IT projects in all regional & branch offices.
  • Promoting agreed policy and best practice through example and education.
  • Contribution to the development of local procedures.
  • Promoting and participation in cooperative working with sister agencies.
  • Liaising with local support channels for the replacement/repair of faulty equipment.
  • Liaising with 3rd party suppliers for procurement of technology goods and services.
  • Recommending equipment purchases for company centers.
  • Responding to support calls/enquiries, determining appropriate solutions and implementation of them, working within agreed procedures and IT principles.
  • To undertake support of PC software and hardware systems.
  • To undertake systems administration tasks for reporting team.
  • To undertake support tasks on the network and other systems as required.
  • To undertake the timely response and resolution of user support requests in line with IT procedures and service level agreements.
  • To escalate calls when required to local third party suppliers or to mainline management.
  • To undertake visits to regional offices within the designated region as required.
  • To maintain an awareness of current and emerging business applications developments, to undertake training and to apply knowledge appropriately.
  • Hindustan Unilever Ltd, Mumbai- India.

Technical Support – Team lead

PCS India Ltd
06.1999 - 05.2005
  • Company Overview: Mumbai- India.
  • Responsible for the uptime of the various client projects being managed / monitored.
  • Work on the change request and new Installations.
  • Ensure Setup are properly tested and handed over to Customers.
  • Conduct audits of the setups done by the fellow engineers to make sure that the setup being handed over to the customer is done to the customer’s satisfaction.
  • Following up with Vendors for hardware & software whenever required & resolving issues by minimizing downtimes.
  • Guiding all other branches for configuration & troubleshooting software and networking problems.
  • Carrying out Problem Management activity for customer.
  • Improve the quality of the tools and putting innovative ideas to enhance the operations performance.
  • To ensure that all technical documentation is kept up-to-date and agreed standards and procedures are adhered to.
  • To maintain accurate configuration and asset details.
  • To Track calls, log actions and to keeping users, and where appropriate members of the IT department, informed of progress in resolving problems.
  • To keep company’s hardware and software inventory up-to-date and accurate.
  • To manage equipment allocation for the local office teams.
  • Configure local offices as required including workgroups, AD, printing, cabling, and connectivity as appropriate.
  • To undertake the timely set-up and upgrading of PC equipment, including Desktops, laptops, printers and peripherals, and to install software to agreed standards.
  • Mumbai- India.

Education

Post Graduate Diploma - Management

Bachelor - Computers Application

Diploma - Electronics & Computer

Skills

Project planning

Personal Information

  • Date of Birth: 09/23/74
  • Marital Status: Married

Timeline

Senior Project Manager

Lumina Cloud Infra
07.2024 - Current

Senior Program Manager

CtrlS Data Centres Limited
12.2019 - 05.2024

Operations Manager

UROOJ Technical
06.2018 - 12.2019

Lead Service Manager

Reliance Communications, ADA Group
09.2007 - 05.2018

Operations Manager

Hewlett-Packard
05.2005 - 09.2007

Technical Support – Team lead

PCS India Ltd
06.1999 - 05.2005

Bachelor - Computers Application

Diploma - Electronics & Computer

Post Graduate Diploma - Management

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Mohammad Nadeem Siddiqui