My professional goal is to work in an organization that has a highly dedicated & professional environment and to achieve a position of success through consistent working steps.
Monitor the timely and accurate disbursement of balance payments to Fos.
Resolving Dispute cases of FO within companies defined TAT via taking internal and LSP support.
Helping sales team to get retention of churn FO by resolving their payment issues due to dispute / Interim related payments based on ledger reconciliation.
Monitor payments reconciliation, resolve discrepancies, and follow up for closures with internal and external stakeholders.
Track revenue realization, identify gaps, perform RCA, and implement corrective and preventive actions.
Drive MIS reporting, KPI tracking, and dashboard reviews based for senior management.
Coordinate with Operations, Finance, FO, and LSP teams to resolve POD, billing, and payment-related escalations.
Lead process improvement and automation initiatives to improve efficiency and turnaround time.
Ensure process compliance, audit readiness, and documentation across regions.
Lead new initiatives/projects, including setting up POD drop stations at Dhabas to reduce POD misses by runners and enable faster POD delivery.
Freight Commerce Solutions Pvt Ltd
Billing & Credit Control Lead
Blackbuck - Zinka Logistics Limited.
Bangalore
03.2025 - 07.2025
Led three branches in the South for billing and credit control.
Built and maintained client relationships, ensuring smooth revenue generation.
Ensured timely submission of bills with all necessary supporting documents.
Managed debt collection for all branches reporting to the Head Office.
Resolved payment-related queries efficiently.
Developed collection strategies to improve receivables.
Collaborated with teams and customers for smooth payment progress.
Implemented performance reports (daily, weekly, monthly) and shared insights with customers.
Supervised team members, ensuring accurate and timely invoicing.
Set and monitor payment collection goals for the team.
Designed strategies to enhance outstanding credit collection.
Zinka Logistics Ltd.
Billing & Credit Control – Assistant Manager
RAAHO - Quick Digital Technologies Pvt. Ltd.
Kolkata
10.2023 - 03.2025
Led six branches in the East region for billing and credit control.
Built and maintained client relationships, ensuring smooth revenue generation.
Ensured timely submission of bills with all necessary supporting documents.
Managed debt collection for all branches reporting to the Head Office.
Sent outstanding letters and quarterly balance confirmations to clients.
Resolved payment-related queries efficiently.
Developed collection strategies to improve receivables.
Collaborated with teams and customers for smooth payment progress.
Analyzed client data on outstanding dues and receivable days.
Implemented performance reports (daily, weekly, monthly) and shared insights with customers.
Supervised team members, ensuring accurate and timely invoicing.
Set and monitor payment collection goals for the team.
Designed strategies to enhance outstanding credit collection.
Established collection policies and procedures to minimize overdue payments.
Negotiated with customers in cases of non-payment.
Sr. Executive - AP & AR Collection
RAAHO - Quick Digital Technologies Pvt. Ltd.
Gurugram
10.2020 - 03.2023
Manage day-to-day operational problems/complaints between customers and vendors, and all communications to respond to customer enquiries and requests. Handling Supplier payments also.
Handling supplier on-boarding requests from supply managers by auditing documents submitted by the supplier and verifying those documents as per government norms.
Reconcile the actual vs. Accruals of the Actual Order ID by auditing.
Respond to escalated inquiries from internal and external contacts related to suppliers.
Reconciles financial transactions with bank payments against trip details in Zoho analytics tool and also experiencing reporting including; trend analysis.
Preparing Weekly and Monthly reports on Payment SLA achievement reports for reviews.
Operation Support Executive
Reliance General Insurance
Delhi
08.2018 - 03.2020
Responsible for handling Motor Third Party MACT Claim by doing Quality and technicality check legal doc of Tp claim then process those claims as per Company's defined TAT on Pan India.
Respond to escalated inquiries from internal and external contacts related to the claim.
Preparing and giving reports on daily, weekly and monthly basis to higher authorities of case closure or reports as per their requirements.
Ensuring and generating Policies of General Insurance such as Burglary.
Preparing Dashboards to be shared to the higher authorities at the end of month.
Familiar with Softwares like TPCMS, ICM, OMNI, GC, IRPAS, CMS.