MOHAMMAD NAVEED

Work History

Shoppersstop

Hyderabad

07.2018 - Current

Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions.
Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Daily tracking System Vs Physical count to avoid shrinkage.
Tracking Top and Bottom brands.
Product feedback to merchandisers.
Maximizing the first citizen enrollments .
Customer assistance management.
Active interface with the customers and detailed feedbacks to be taken for Areas of improvement.
Omni Chanel - Smooth exchanges/returns for a hassle free after sale experience.

Future Retail Limited

09.2015 - 10.2017

Execute retail operations in the store and ensure adherence to all standard operating procedures of the company.
Lead, mentor and motivate a team of associates to deliver reliable services to Customers, other colleagues.
Ensure that business strategies are implemented in the assigned store.
Manage and execute product promotion. Exceed sales and customer satisfaction objectives.
Shrinkage control.
Visual Merchandising.

Pantaloons

08.2014 - 08.2015

Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Introduced higher standards for customer service and increased efficiency by streamlining operations.
Developed and offered unique discount options to drive interest in new product lines.
Negotiated contracts with outside carriers to minimize costs to company and customers.
Developed service procedures, policies and standards.
Kept accurate records to document customer service actions and discussions.
Collaborated with upper management to improve customer service processes and support structures company-wide.
Followed through with client requests to resolve problems.
Resolved concerns with products or services to help with retention and drive sales.
Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Researched and corrected customer concerns to promote company loyalty.
Monitored customer service operations to assess agent performance and provide feedback.
Collected customer feedback and made process changes to exceed customer satisfaction goals.

Globus

05.2012 - 08.2014

Assisted established management staff with operational oversight, business development and process improvement strategies.
Conceptualized innovative sales solutions to increase company revenue.
Organized projects and contests to increase sales and encourage exceptional customer service.
Sat in on disciplinary hearings to learn about conflict resolution in workplace.
Described product to customers and accurately explained details and care of merchandise.
Gained knowledge of company policies, protocols and processes.
Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
Used company reports to analyze sales, gross profit and inventory activities.
Acted with integrity, honesty and knowledge to promote culture of company.
Handled day-to-day customer or client questions via telephone or email.
Recruited and developed employees.
Communicated best practices among on-site and external personnel to align efforts and goals.
Supervised site investigations, reported issues and escalated those that required further assistance.
Defined clear targets and objectives and communicated to other team members.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.