MOHAMMAD FAROOK
Chandauli,Uttar Pradesh
Overview
1
1
Certification
Work History
Self employed - Own Hardware Shop
Chandauli, Uttar Pradesh
- Managed front desk operations with a focus on customer engagement and appointment scheduling.
- Collaborated with team members to achieve target results.
- Handled complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Engaged with customers to better understand needs and deliver excellent service.
- Achieved service time and quality targets.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Enhanced working relationships by participating in team-building activities.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Maximized customer engagement and satisfaction by delivering excellent customer service.
Carpenter
Chandauli, Uttar Pradesh
- Worked as a carpenter for approximately one year, gaining hands-on experience in woodworking and craftsmanship.
- Assisted in the construction and repair of furniture and other wooden structures.
- Collaborated with team members to meet project deadlines and quality standards.
Education
Bachelor of Arts - Economics, political science
Dr. Bhim Rao Ambedkar University
06.2016
HSC - Hindi, English, Math, Physics, Chemistry, Sports
S.G. in college
07.2014
10th - Hindi, English, Math, Science
Delhi Public School
04.2006
NIT@School Program -
Delhi Public School
01.2004
Skills
- Customer engagement
- Team collaboration
- Effective communication
- Complaint resolution
- Problem-solving
- Willingness to learn
- Calm under pressure
- Active listening
- Public Relations
- Front desk management
- Scheduling and appointment handling
- Telephone etiquette
- Basic computer knowledge
- Carpentry and woodworking
- Hardware shop management
- Typing and clerical skills
Certification
- Drivers Licence
- B category certificate in NCC
- NIT@School Certificate, Group C, Level 1/Level 2/Level 3, 03/01/02
- NIT@School Certificate, Average Grade, Group C, Level 1, 03/01/03
Hobbies and Interests
- Listening music
- Traveling
Timeline
Self employed - Own Hardware Shop
Carpenter
Bachelor of Arts - Economics, political science
Dr. Bhim Rao Ambedkar University
HSC - Hindi, English, Math, Physics, Chemistry, Sports
S.G. in college
10th - Hindi, English, Math, Science
Delhi Public School
NIT@School Program -
Delhi Public School