Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Mohammad Rahil

Mohammad Rahil

Inbound Calling
Shivamoga

Summary

Dynamic customer service professional with a proven track record at Altruist Technologies, excelling in performance metrics and high-volume call centers. Recognized for enhancing first-call resolution rates and fostering team collaboration. Skilled in issue research and customer communications, driving satisfaction and loyalty through effective problem-solving and mentorship.

Overview

8
8
years of professional experience
4
4
Languages

Work History

Inbound Customer Service Representative

Altruist Technologies PVT LTD
06.2023 - 12.2024
  • Collaborated with team members to share knowledge and best practices, improving overall team performance in customer service metrics.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Improved first-call resolution rates by efficiently managing customer issues and complaints.
  • Exhibited strong multitasking skills on a daily basis by handling multiple phone lines without compromising the quality of service provided.
  • Answered over Number calls per shift to meet fast-paced call center demands.
  • Supported new hire training initiatives through mentorship and shadowing opportunities that fostered an environment conducive to learning and growth for colleagues entering the role of Inbound Customer Service Representative.
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Co-Manager

Wicked Bikes Ride Rental
11.2018 - 12.2019
  • Approved regular payroll submissions for employees.
  • Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
  • Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
  • Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
  • Performed regular reviews assessing each employee's performance and developed improvement plans.
  • Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
  • Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.

Sales Executive

Mythra Securities ATM Logistics
03.2017 - 08.2018
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Expanded market share with strategic territory planning and targeted prospecting.

Education

Bachelor In Commerce - Risk Management.Transport Economics.public Policy

Karnataka State Jamia Millia
Banglore,india
08.2017

12th Grade - Commerce

Karnataka State Jamia Millia
Banglore,india
08.2014

10th Grade -

Karnataka Secondary Education
Shivamoga. Karnataka. India
07.2012

Skills

Leadership and team management

Accomplishments

Increased sales revenue by q certain percentage,exceeded sales targets, Generated sales targets, generated new leads,or improved sales conversion rates.

Timeline

Inbound Customer Service Representative

Altruist Technologies PVT LTD
06.2023 - 12.2024

Co-Manager

Wicked Bikes Ride Rental
11.2018 - 12.2019

Sales Executive

Mythra Securities ATM Logistics
03.2017 - 08.2018

Bachelor In Commerce - Risk Management.Transport Economics.public Policy

Karnataka State Jamia Millia

12th Grade - Commerce

Karnataka State Jamia Millia

10th Grade -

Karnataka Secondary Education

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