Mohammad Rahil
Inbound Calling
Shivamoga
Summary
Dynamic customer service professional with a proven track record at Altruist Technologies, excelling in performance metrics and high-volume call centers. Recognized for enhancing first-call resolution rates and fostering team collaboration. Skilled in issue research and customer communications, driving satisfaction and loyalty through effective problem-solving and mentorship.
Overview
8
8
years of professional experience
4
4
Languages
Work History
Inbound Customer Service Representative
Altruist Technologies PVT LTD
06.2023 - 12.2024
- Collaborated with team members to share knowledge and best practices, improving overall team performance in customer service metrics.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Improved first-call resolution rates by efficiently managing customer issues and complaints.
- Exhibited strong multitasking skills on a daily basis by handling multiple phone lines without compromising the quality of service provided.
- Answered over Number calls per shift to meet fast-paced call center demands.
- Supported new hire training initiatives through mentorship and shadowing opportunities that fostered an environment conducive to learning and growth for colleagues entering the role of Inbound Customer Service Representative.
- Resolved complaints to satisfy customers and encourage future transactions.
- Met customer call guidelines for service levels, handle time and productivity.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Exhibited high energy and professionalism when dealing with clients and staff.
Co-Manager
Wicked Bikes Ride Rental
11.2018 - 12.2019
- Approved regular payroll submissions for employees.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
- Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
- Performed regular reviews assessing each employee's performance and developed improvement plans.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
Sales Executive
Mythra Securities ATM Logistics
03.2017 - 08.2018
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Expanded market share with strategic territory planning and targeted prospecting.
Education
Bachelor In Commerce - Risk Management.Transport Economics.public Policy
Karnataka State Jamia Millia
Banglore,india08.2017
12th Grade - Commerce
Karnataka State Jamia Millia
Banglore,india08.2014
10th Grade -
Karnataka Secondary Education
Shivamoga. Karnataka. India07.2012
Skills
Leadership and team management
Excellent communication
Telemarketing expertise
High-volume call centers
Inbound sales
Computer skills
Issue research
Customer communications
Call center customer service
Accomplishments
Increased sales revenue by q certain percentage,exceeded sales targets, Generated sales targets, generated new leads,or improved sales conversion rates.
Timeline
Inbound Customer Service Representative
Altruist Technologies PVT LTD
06.2023 - 12.2024
Co-Manager
Wicked Bikes Ride Rental
11.2018 - 12.2019
Sales Executive
Mythra Securities ATM Logistics
03.2017 - 08.2018
Bachelor In Commerce - Risk Management.Transport Economics.public Policy
Karnataka State Jamia Millia
12th Grade - Commerce
Karnataka State Jamia Millia
10th Grade -
Karnataka Secondary Education