MOHAMMAD SAAD
Deoria,UP
Summary
Dynamic Food and Beverage Expert with a proven track record at The Ritz-Carlton Hotel, where exceptional customer service and adaptability led to significant loyalty among patrons. Awarded for outstanding performance, showcasing strong problem-solving and computer skills. Excelled in fast-paced environments, demonstrating creativity and a calm demeanor under pressure.
Overview
4
4
years of professional experience
1
1
Certification
2
2
Languages
Work History
Food and Beverage Expert
Al Bustan Palace, A Ritz-Carlton Hotel
09.2023 - Current
- Efficiently handled customer complaints by swiftly addressing issues and offering appropriate resolutions to maintain loyalty among patrons.
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
- Enhanced customer satisfaction by providing exceptional service and addressing dietary concerns.
- Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for our guests.
- Provided comprehensive training to new staff members, fostering a culture of teamwork and professionalism within the establishment.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Managed for maintaining inventory and par stock of the Restaurant.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Utilized POS system to receive and process food and beverage orders.
- Managed cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
Food and Beverage Attendant
The Ritz-Carlton, Bangalore
05.2022 - 09.2023
- Got selected through campus placement for the most iconic, leading and luxury hotel brand in Bangalore with the key of 277 and 7 restaurants in the hotels.
- Worked with the banquet with a space of 5780 sq.ft and 4 meeting rooms having the capacity of 800 sq.ft and 1 boardroom having the capacity of 325 sq.ft .
- Steadily started taking initiatives with regards to giving inventories, taking care of the events and handling day to day activities in the hotels.
- Maintaining the service standards in accordance with the Ritz –Carlton Service value and Credo set by the company.
- Managed for ordering banquet supplies in terms of general and food items for smooth operation.
- Collaborating with the Banquet Manager with regards to the smooth functioning of the events.
- Developed operating skills of user Interface such as MICROS and INFRASYS.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
Industrial Trainee
Oberoi Group Of Hotels
12.2020 - 03.2021
- Worked almost one and half months in In Room Dining and learned about most of the things in In Room Dining in a very short span of time.
- 323 keys, 3 restaurants, 1 bar, and 10000 sq. ft. of banqueting.
- Rewarded with appreciation letter from food and beverage Manager and Human Resources.
- Awarded as best trainee in food and beverage and housekeeping.
- Rewarded with an OBEROI CENTRAL EMPLOYMENT REGISTER And OBEROI CENTER OF LEARNING AND DEVELOPMENT Certificate From Oberoi's Hotel.
Education
Bachelor of Science - B.sc in Hospitality And Hotel Administration.
04.2001 -
- Final Grade: 72%
Inter School - Science Education
04.2001 -
- Final Grade: 73%
Skills
Adaptability
Punctuality
Interpersonal communication
Creativity
Active Listening
Customer Service
Problem-Solving
Flexible
Multitasking Abilities
Calm Under Pressure
Computer Skills
Certification
Employe of the month
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Hindi
Timeline
Employe of the month
05-2024
Food and Beverage Expert - Al Bustan Palace, A Ritz-Carlton Hotel
09.2023 - Current
Food and Beverage Attendant - The Ritz-Carlton, Bangalore
05.2022 - 09.2023
Industrial Trainee - Oberoi Group Of Hotels
12.2020 - 03.2021
Institute of Hotel Management, Guwahati - Bachelor of Science, B.sc in Hospitality And Hotel Administration.
04.2001 -
Lucknow Public School - Inter School, Science Education
04.2001 -