Summary
Overview
Work History
Education
Skills
Languages
Availability
Disclaimer
Visa
Personal Information
Timeline
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Mohammad Saddam

Mohammad Saddam

Dubai

Summary

Seasoned Senior Call Center Representative with valuable experience in managing, training and motivating teams to achieve customer service excellence. Display strong problem-solving abilities, efficient multi-tasking skills, and proficiency in using various call center software to improve operations. Recognized for enhancing customer satisfaction levels by addressing and resolving complex queries swiftly.

Overview

9
9
years of professional experience

Work History

Senior Call Center Representative

Bharti Airtel Ltd
Mumbai
08.2022 - 12.2024
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Monitored team performance metrics to identify areas of improvement and set goals accordingly.
  • Surpassed sales goals through implementation of successful marketing strategies.

Call Center Representative

Vodafone Idea limited
Mumbai
02.2020 - 07.2022
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
  • Maintained high levels of professionalism while interacting with customers via phone or email.

Senior Fashion Assistant

Life Style
Mumbai
11.2018 - 01.2020
  • Working as a team leader, managing staff according to sales.
  • Stock maintaining and removing damaged or altered items.
  • Communicating with daily customers and suppliers.
  • Cross-sell product.
  • Inform customers about discounts and special offers.
  • Provide customer feedback to the store manager.
  • Stay up-to-date with new products and services.
  • Answer customers' questions about specific products.

Call Center Executive

Infosys Bpo
Mumbai
06.2016 - 10.2018
  • Promoted available products and services to customers during service, account management and order calls.
  • Takes feedback from customer about the product .
  • Created weekly reports detailing call volume and average handle time.

Education

PGDCA - Computer Application

NRIT INSTITUTE
Mumbai, Maharashtra, India
01.2019

Bachelor of Arts - Geography

RMLAU
Faizabad, Uttar Pradesh, India
01.2015

Higher Secondary Certificate -

PGI Inter College
Allahabad, India
01.2010

Secondary School Certificate -

PGI Inter College
Allahabad, India
01.2008

Skills

  • Telecommunications Expertise
  • Call handling
  • Telemarketing
  • Call logging
  • Inbound phone call management
  • Customer Support
  • Microsoft Excel

Languages

  • English
  • Hindi
  • Urdu

Availability

Join Immediately

Disclaimer

I do here by declare that the above, mentioned details are true to the best of my knowledge.

Visa

Visit Visa, 03/17/25

Personal Information

  • Passport Number: Y1237707
  • Date of Birth: 08/15/93
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married
  • Religion: Islam

Timeline

Senior Call Center Representative

Bharti Airtel Ltd
08.2022 - 12.2024

Call Center Representative

Vodafone Idea limited
02.2020 - 07.2022

Senior Fashion Assistant

Life Style
11.2018 - 01.2020

Call Center Executive

Infosys Bpo
06.2016 - 10.2018

PGDCA - Computer Application

NRIT INSTITUTE

Bachelor of Arts - Geography

RMLAU

Higher Secondary Certificate -

PGI Inter College

Secondary School Certificate -

PGI Inter College

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Mohammad Saddam