Summary
Overview
Work History
Education
Academic Projects
Timeline
Generic
Mohammad Sadiq Ahmed

Mohammad Sadiq Ahmed

Summary

I pursued coursework in Computer Science at Siddhartha Institute Of Engineering and Technology, broadening my academic horizons and exposing me to diverse perspectives. This academic rigor not only deepened my subject-specific knowledge but also honed my critical thinking and problem-solving abilities.


Beyond the classroom, I actively engaged in cross-cultural activities and community outreach initiatives. This involvement allowed me to develop exceptional adaptability and cross-cultural communication skills. It challenged me to step outside my comfort zone, fostering independence and resilience.


Language acquisition was a central part of my study journey, and I fully immersed myself in mastering the English language. My proficiency soared through daily interactions, coursework, and language-focused activities, making me proficient in both academic and practical contexts.


Additionally, I took part in tech fests organized at the college and also participated inter college games, which provided invaluable hands-on experience in Leadership Skills and Time management skills, further enhancing my skill set. This experience reinforced my commitment to a global outlook.

Overview

2
2
years of professional experience
11
11
years of post-secondary education
4
4
Languages

Work History

Support Specialist

Revolut Technologies India Pvt Ltd
Hyderabad
05.2023 - Current
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
  • Deployed software and hardware updates and patches to increase speed and performance.
  • Provided feedback to product development and engineering teams on customer needs and issues for enhancements.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Virtual Customer Service Representative

Amazon Development Service Representative
Hyderabad
06.2022 - 12.2022
  • Promptly responded to inquiries and requests from prospective customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Cross-trained and provided backup support for organizational leadership.
  • Trained new personnel regarding company operations, policies and services.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Digital Interaction Advisor

24/7.ai
Hyderabad
10.2021 - 06.2022
  • Reviewed marketing department's monthly analysis of customer acquisition data and campaign performance and made recommendations for improvement.
  • Initiated market research studies and analyzed findings.
  • Analyzed third-party data and investigated new growth opportunities.
  • Recommended performance improvements based on KPI analysis.
  • Monitored user behavior and lead generation.
  • Utilized specialized software to capture and process data.

Education

Bachelor's in Technology - Computer Science And Engineering

Siddhartha Institute of Engineering And Technology
Hyderabad
08.2019 - 07.2023

GED -

Royal Junior College
Sangareddy
06.2017 - 06.2019

High School Diploma -

St. Anthony's High School
Sangareddy
06.2012 - 05.2017

Academic Projects

Analysis and Prediction of Students Academic Performance (MINOR PROJECT)


  • Developed Java server-side components, including JSP, to enhance the functionality of web applications.
  • Conducted comprehensive unit testing to validate the integrity and reliability of the implemented code.
  • Assisted in code review sessions, ensuring adherence to coding standards, best practices,
  • Executed thorough functional testing to identify and resolve bugs, optimizing the performance of modules.
  • Key skills. Java server-side development, Java Server Pages (JSP), Unit testing, Code review, Functional testing, Bug identification and resolution, Coding standards adherence, Quality assurance, Application functionality verification.




Human Activity Recognition (MAJOR PROJECT)



  • Developed and deployed a deep learning model (PyTorch, TensorFlow) with 95% accuracy for human activity classification.
  • Integrated model into application, enabling real-time interactive feedback and knowledge-based assessment.
  • Collaborated with cross-functional teams for seamless model integration, considering scalability
  • Conducted thorough testing and addressed bugs to ensure accuracy and reliability.
  • Maintained and updated the deep learning model, incorporating new techniques for improved performance.
  • Created comprehensive technical documentation for reference and knowledge sharing.
  • KEY SKILLS : Deep learning model development (PyTorch, TensorFlow), Human activity classification, Accuracy optimization, Model integration, Real-time interactive feedback, Knowledge-based assessment, Cross-functional collaboration, Testing and bug resolution, Model maintenance and updates, Technical documentation.

Timeline

Support Specialist

Revolut Technologies India Pvt Ltd
05.2023 - Current

Virtual Customer Service Representative

Amazon Development Service Representative
06.2022 - 12.2022

Digital Interaction Advisor

24/7.ai
10.2021 - 06.2022

Bachelor's in Technology - Computer Science And Engineering

Siddhartha Institute of Engineering And Technology
08.2019 - 07.2023

GED -

Royal Junior College
06.2017 - 06.2019

High School Diploma -

St. Anthony's High School
06.2012 - 05.2017
Mohammad Sadiq Ahmed