Summary
Overview
Work History
Education
Skills
Interests
Timeline
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MOHAMMAD SAIF

Customer Service Representative
Lucknow,UP

Summary

Dynamic professional with a proven track record in customer Relationship management and problem-solving,at TECH MAHINDRA LIMITED.

Excelled in enhancing customer satisfaction and achieving sales targets, demonstrating expertise in MS Excel and effective team training. Skilled in leveraging marketing strategies to identify new business opportunities, consistently increasing sales by building strong client relationships.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Customer Service Executive

TECH MAHINDRA LIMITED
02.2023 - 08.2024
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.

Customer Service Sales Representative

TELEPERFORMANCE
04.2021 - 11.2022
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Supported team members during peak periods by sharing workload and providing guidance when needed.
  • Identified new business opportunities through cold calling, networking, marketing, and prospective database leads.

Field Sales Officer

ICICI BANK
04.2018 - 09.2020
  • Achieved monthly sales targets through effective territory management and strategic planning.
  • Implemented sales training initiatives for new team members, improving overall performance and productivity.
  • Increased overall sales by building strong relationships with clients and identifying their specific needs.

Education

B.COM - Accounts And Business

LUCKNOW UNIVERSITY
Lucknow, India
04.2001 -

INTERMEDIATE - Commerce

Young Stream Academy
Barabanki
04.2001 -

High School Diploma -

Pioneer Montessori School
04.2001 -

Skills

    Customer Relationship Management

    Problem-solving abilities and Decision Making

    Account Management

    Payment management

    Team training and development

    MS Excel

    Marketing

    Google Sheet

Interests

TRAVELLING

PHOTOGRAPHY

PAINTING

Timeline

Customer Service Executive

TECH MAHINDRA LIMITED
02.2023 - 08.2024

Customer Service Sales Representative

TELEPERFORMANCE
04.2021 - 11.2022

Field Sales Officer

ICICI BANK
04.2018 - 09.2020

B.COM - Accounts And Business

LUCKNOW UNIVERSITY
04.2001 -

INTERMEDIATE - Commerce

Young Stream Academy
04.2001 -

High School Diploma -

Pioneer Montessori School
04.2001 -

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MOHAMMAD SAIFCustomer Service Representative