Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
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Mohammad Saif

New Delhi

Summary

5 years of experience in customer service and talent acquisition, with a proven track record in issue resolution, recruitment, and operational efficiency. Excelled as a Customer Support Executive, with a CSAT score consistently above 95%, demonstrating strong problem-solving and communication skills. Adept at hiring top talent for Fortune 500 clients, reducing time to hire by 30%. Seeking opportunities to leverage a diverse skill set in a dynamic work environment.

Overview

7
7
years of professional experience

Work History

Customer Support Executive

Tech Mahindra
07.2024 - 03.2025
  • Answered customer inquiries via phone, email, and chat.
  • Excelled in problem-solving and conflict resolution to enhance overall customer satisfaction.
  • Consistently achieved CSAT above 95% and resolution rates exceeding 87% through efficient issue resolution.
  • Ranked as top performer, earning multiple incentives and Ovation certifications.
  • Utilized strong communication skills to resolve customer issues via phone, email, and chat.
  • Provided support during peak activity periods to ensure timely service delivery.

Talent Acquisition Associate

Soho Square Solutions Pvt. Ltd
09.2022 - 03.2023
  • Successfully filled key positions with top talent across diverse industries.
  • Collaborated with clients including New York Life, PerkinElmer, Moody's, and Johnson Controls.
  • Recruited candidates for roles such as C# Developer, IT Business Analyst, and Finance Project Manager.
  • Contributed to healthcare hiring initiatives under VP Jason Larson's guidance.

US Healthcare Recruiter

Softnice Pvt Ltd.
06.2021 - 08.2022
  • Recruited top consultants for permanent, contract, and full-time roles across healthcare and IT sectors.
  • Achieved over 90% success rate in meeting client hiring needs.
  • Placed high-caliber candidates within Fortune companies, enhancing organizational talent.
  • Reduced time-to-hire by 30% through implementation of strategic recruitment practices.

Operations Manager

Najm ul Ftair
01.2018 - 05.2020
  • Managed daily operations, supervising staff and ensuring financial oversight and inventory control.
  • Led initiatives that increased customer satisfaction by 10% and revenue by 12%.
  • Ensured compliance with local health and safety regulations to maintain operational standards.
  • Implemented marketing strategies to improve restaurant visibility and engage customers.

Education

Bachelor of Arts - Arts&Humanities

Indira Gandhi National Open University (IGNOU)
other
12-2024

Intermediate Certificate - Commerce

Aligarh Public School
Aligarh
05-2013

Matriculation -

Kendriya Vidyalaya
Air Force Station
05-2010

Skills

  • Training and feedback
  • Customer satisfaction
  • Process management
  • Customer service
  • Recruitment and staffing
  • W2 compliance
  • Candidate shortlisting
  • Screening processes
  • US healthcare expertise

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Timeline

Customer Support Executive

Tech Mahindra
07.2024 - 03.2025

Talent Acquisition Associate

Soho Square Solutions Pvt. Ltd
09.2022 - 03.2023

US Healthcare Recruiter

Softnice Pvt Ltd.
06.2021 - 08.2022

Operations Manager

Najm ul Ftair
01.2018 - 05.2020

Bachelor of Arts - Arts&Humanities

Indira Gandhi National Open University (IGNOU)

Intermediate Certificate - Commerce

Aligarh Public School

Matriculation -

Kendriya Vidyalaya

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Mohammad Saif