Dynamic Customer Relationship Executive with strengths in fostering client engagement. Drives customer satisfaction by addressing inquiries promptly and developing tailored solutions. Committed to enhancing brand loyalty through exceptional service.
Overview
3
3
years of professional experience
Work History
Sr Advisor Telesales
Insuredge Consultants
04.2026 - Current
Spearheaded business development efforts, identifying and capitalising on new market opportunities.
Consulted with clients using preferred channels, maintaining customer satisfaction.
Advised and implemented appropriate insurance cover for clients.
Handled complex problems and issues by understanding root causes and implementing solutions.
Customer Relationship Executive
ICICI Lombard General Insurance
09.2025 - 04.2026
Addressed customer service enquires quickly and accurately.
Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
Monitored customer satisfaction metrics, identifying trends and developing strategies to address areas of concern.
Processed and issued product orders and service upgrades for customers.
Assistant Restaurant Manager
Niva Bupa Health Insurance
07.2023 - 05.2025
Identified customer needs through effective questioning and recommended appropriate products.
Handled customer queries and complaints with professionalism, restoring satisfaction swiftly.
Built exceptional customer satisfaction by delivering friendly service.
Achieved company targets by implementing successful sales strategies.
Resolved customer issues and complaints with quick-thinking problem-solving.