Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mohammad Saif

delhi

Summary

Dynamic Customer Relationship Executive with strengths in fostering client engagement. Drives customer satisfaction by addressing inquiries promptly and developing tailored solutions. Committed to enhancing brand loyalty through exceptional service.

Overview

3
3
years of professional experience

Work History

Sr Advisor Telesales

Insuredge Consultants
04.2026 - Current
  • Spearheaded business development efforts, identifying and capitalising on new market opportunities.
  • Consulted with clients using preferred channels, maintaining customer satisfaction.
  • Advised and implemented appropriate insurance cover for clients.
  • Handled complex problems and issues by understanding root causes and implementing solutions.

Customer Relationship Executive

ICICI Lombard General Insurance
09.2025 - 04.2026
  • Addressed customer service enquires quickly and accurately.
  • Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
  • Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
  • Monitored customer satisfaction metrics, identifying trends and developing strategies to address areas of concern.
  • Processed and issued product orders and service upgrades for customers.

Assistant Restaurant Manager

Niva Bupa Health Insurance
07.2023 - 05.2025
  • Identified customer needs through effective questioning and recommended appropriate products.
  • Handled customer queries and complaints with professionalism, restoring satisfaction swiftly.
  • Built exceptional customer satisfaction by delivering friendly service.
  • Achieved company targets by implementing successful sales strategies.
  • Resolved customer issues and complaints with quick-thinking problem-solving.

Education

B.COM - Commerce

School of Open Learning, Delhi University
Delhi
01-2021

Skills

  • Market opportunity identification
  • Customer satisfaction monitoring
  • Customer relationship management
  • Client relationship management
  • Time management

Timeline

Sr Advisor Telesales

Insuredge Consultants
04.2026 - Current

Customer Relationship Executive

ICICI Lombard General Insurance
09.2025 - 04.2026

Assistant Restaurant Manager

Niva Bupa Health Insurance
07.2023 - 05.2025

B.COM - Commerce

School of Open Learning, Delhi University
Mohammad Saif