Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mohammad Sameer

Moinabad

Summary

A motivated and solution-oriented customer service professional with over [4.6 years] of experience in handling customer inquiries, resolving issues, and ensuring a high level of satisfaction. Proficient in [specific tools, CRM software], and adept at managing high-volume interactions in fast-paced environments. Looking to contribute to a customer-centric organization by delivering excellent service.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Process Associate

Genpact
Hyderabad
11.2022 - Current
  • Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Sr. Customer Services Professional

Sitel
Hyderabad
03.2020 - 11.2022
  • Developed and implemented customer service policies and procedures to ensure efficient handling of customer inquiries.
  • Provided customers with product information, quotations, technical support, order status updates and resolutions for complaints.
  • Assisted in training new customer service representatives on company products, services and processes.
  • Maintained current knowledge of all products offered by the organization including pricing and availability.
  • Responded promptly to customer inquiries via phone, email or chat to provide accurate information regarding orders placed or general questions related to products and services.
  • Managed the resolution process for escalated customer issues ensuring satisfactory outcomes were achieved within established timelines.
  • Utilized CRM software programs to track all interactions with customers for future reference purposes.
  • Researched industry best practices related to providing superior customer service experiences.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

Bachelor of Science - Electronics

G Pulla Reddy Degree & PG College
Medhipatnam
05-2017

Skills

  • Customer Interaction and Support
  • Issue Resolution & Escalation Management
  • CRM Tools (eg, Salesforce, Zendesk)
  • Time Management & Prioritization
  • Verbal & Written Communication
  • Team Collaboration & Leadership
  • Multitasking in High-Pressure Environments
  • Product Knowledge & Technical Support

Certification

  • Three- times recipient of Certificate of Achievement in recognition of outstanding performance, exhibiting company values and making a difference to the customer experience.

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2
Telugu
Elementary (A2)
A2
Urdu
Proficient (C2)
C2

Timeline

Process Associate

Genpact
11.2022 - Current

Sr. Customer Services Professional

Sitel
03.2020 - 11.2022

Bachelor of Science - Electronics

G Pulla Reddy Degree & PG College

Similar Profiles

CREATE PROFILE
Mohammad Sameer