Mohammad Sarif

• Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
• Collaborated with management team on long-term strategic planning initiatives for the organization.
• Assessed employee development needs and provided feedback on their progress towards meeting goals.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
• Guided employees on understanding and meeting changing customer needs and expectations.

Client: CHARITYAUCTIONSTODAY

• Developed and implemented operational procedures to ensure quality standards are met.
• Monitored and improved the efficiency of processes, team performance, and customer service.
• Directed operations staff by providing guidance, training, and support in order to meet company objectives.
• Provided training about the site and logic to new employees.

Client: LENOVO

• Delivering prompt technical support and troubleshooting to customers, effectively resolving their issues, while maintaining high levels of customer satisfaction.
• Installed and configured operating systems and applications.
• Identified and resolved hardware & network issues by identifying defective system components, and coordinating site visits for engineers along with the necessary parts.
• Ensured timely and comprehensive recording of call statuses in tracking databases
• Communicated with customers and internal teams regarding issue updates