Summary
Overview
Work History
Education
Skills
Personal Information
Computer Software Proficiency
Timeline
TruckDriver
Mohammad Sarvar Pasha

Mohammad Sarvar Pasha

Hyderabad

Summary

A proactive and ambitious professional with 18 years of experience in Sales & Marketing and front office operations in the hospitality business. Known for improving hotel revenues by applying excellent upselling techniques, offering room upgrades at attractive prices, promoting the hotel’s food & beverage services, developing a network of local service providers, and handling off-season promotions. Expert in achieving growth and hitting sales targets by successfully managing, objectives setting, coaching and performance monitoring the sales team. Highly skilled in designing and implementing a strategic sales plan that expands the company’s customer base and ensures a strong presence. Accomplished in building and promoting strong, long-lasting customer relationships by partnering with them and understanding their needs. Adept in presenting sales, revenue & expenses reports, and realistic forecasts to the management/corporate team seeking approvals and initiating implementation. Easily identify emerging markets and market shifts while being fully aware of new products and competition. Proven abilities in dealing with challenging professional situations, managing difficult guests, and efficiently coordinating events, meetings, and parties. Exhibits a great sense of responsibility and ownership to ensure profitability remains high and margins can be maintained across every department (food & beverages, reservations, events, lodging, catering, banquet, group hotel reservations, etc.). Hands-on knowledge of luxury hotels and client demographics associated with the Hyderabad hospitality business. Hold comprehensive knowledge of industry trends and upcoming technologies relevant to the hospitality sector. Additionally, adept at defining, implementing, and supervising contactless guest services to ensure guest safety in the present scenario. Proven high-level negotiator with good interpersonal skills. Seeking professional excellence with an organization in the hospitality sector and deliver excellent, customer-focused services that improve the company’s brand value and bring in revenues.

Performance-oriented Sales Leader offering exceptional record of achievement over 10-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Goal-oriented manager with distinguished experience in 10 industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Accomplished Sales Manager offering 7 years of experience developing and maximizing [Type] sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Director of Sales position. Ready to help team achieve company goals.

Overview

18
18
years of professional experience
2017
2017
years of post-secondary education
4
4
Languages

Work History

Cluster Associate Director of Sales

Marriott International
04.2023 - Current
  • Develop and implement comprehensive sales and marketing strategies to achieve revenue targets
  • Identify new business opportunities and build partnerships to enhance revenue streams
  • Create annual budgets, forecasts along with the revenue team, and strategic sales plans
  • Maximize hotel revenue through strategic pricing, promotions, and yield management
  • Work closely with the Revenue Manager to analyze market trends and optimize pricing strategies
  • Monitor and evaluate sales performance against set targets
  • Recruit, train, and manage the sales and marketing team
  • Set performance goals and monitor team achievements
  • Conduct regular team meetings to ensure alignment with strategic goals
  • Build and maintain strong relationships with corporate clients, travel agents, and event planners
  • Attend industry events, trade shows, and networking opportunities to increase the hotel's visibility
  • Handle VIP clients and high-profile accounts personally
  • Analyze market trends, competitor activities, and customer preferences
  • Prepare detailed sales and marketing reports for senior management
  • Adjust strategies based on market feedback and performance data
  • Prepare and manage the sales and marketing budget
  • Ensure cost efficiency while achieving sales goals and maximizing ROI
  • Monitor expenses and ensure they align with budgetary guidelines
  • Focus on delivering exceptional customer experiences
  • Address guest feedback related to sales and marketing activities
  • Implement loyalty programs and customer retention strategies

Sr. Sales

Marriott International
04.2022 - 04.2023
  • Address guest feedback related to sales and marketing activities
  • Develop and execute sales strategies to achieve revenue goals
  • Identify, solicit, and convert new business opportunities
  • Manage and grow accounts in corporate, MICE (Meetings, Incentives, Conferences, and Exhibitions), leisure, and other segments
  • Build and maintain strong relationships with key corporate clients, travel agencies, event planners, and other partners
  • Conduct client meetings, site inspections, and hotel tours
  • Handle negotiations and contract agreements
  • Analyze market trends, competitor activity, and customer needs to adjust sales strategies accordingly
  • Work with the Revenue Management team to optimize pricing and maximize hotel occupancy and revenue
  • Work closely with other departments (Front Office, F&B, Revenue, and Operations) to ensure seamless guest experiences
  • Coordinate with Marriott’s National and Global Sales teams (NSO & GSO) to leverage brand-wide opportunities
  • Track and report sales performance, revenue goals, and pipeline development
  • Prepare and present reports to leadership teams
  • Participate in industry trade shows, sales blitzes, networking events, and client entertainment activities
  • Plan and execute promotional events, hotel showcases, and FAM trips
  • Ensure adherence to Marriott’s brand standards and sales policies
  • Maintain accurate records in Marriott’s CRM systems (e.g., SFAWeb, CI/TY)

Deputy Sales

Lemon Hotels & Resorts
06.2018 - 04.2022
  • Key coordinator between Lemon Hotels & Resorts and Airport Authority & Tourism for quarantine business during the pandemic
  • Maximised the profitability of the hotel by providing an outstanding quality of service to guests
  • Ensured that SOPs are updated when changes occur
  • Developed sales strategies and action plans
  • Maintained good relationships with officials and representatives of business communities in and around Andhra Pradesh
  • Proactive member in conferences to network, generated new leads, and drove business
  • Developed new business accounts by preparing lucrative sales proposals and delivered sales pitches to acquire clients
  • Created brand awareness and promoted the hotel through marketing campaigns

Front office Manager

Regency Hotels
01.2017 - 05.2018
  • Ensure guests receive a warm welcome and personalized service throughout their stay
  • Address and resolve guest complaints and concerns promptly and professionally
  • Monitor guest feedback and implement improvements to enhance satisfaction
  • Supervise daily operations of the front desk, reservations, concierge, and bell desk teams
  • Ensure seamless check-in and check-out processes
  • Maintain accurate guest records and manage room inventory efficiently
  • Recruit, train, and manage front office staff, including receptionists, cashiers, and concierge personnel
  • Conduct regular team meetings and performance evaluations
  • Foster a culture of teamwork, professionalism, and exceptional service
  • Monitor room rates, occupancy levels, and revenue generation
  • Collaborate with the Revenue Manager to optimize pricing strategies
  • Handle billing discrepancies and oversee cashiering activities
  • Oversee reservations to ensure accuracy and optimal room allocation
  • Manage overbookings and VIP guest accommodations efficiently
  • Serve as the key point of contact between front office and other departments (Housekeeping, F&B, Engineering, etc.)
  • Enforce hotel policies, procedures, and quality standards
  • Ensure security protocols are followed for guest safety and confidentiality
  • Prepare daily, weekly, and monthly reports on front office performance
  • Analyze occupancy and revenue data for operational planning
  • Encourage front office staff to upsell rooms and promote hotel services
  • Implement sales initiatives to increase revenue from front office operations

Sr. Duty Manager

Preferred Hotels and Resorts
05.2012 - 01.2017
  • Oversee the daily operations of Front Office, Concierge and transportation
  • Ensure smooth coordination between departments to maintain operational efficiency
  • Handle any operational issues that arise during the shift and resolve them promptly
  • Act as the primary point of contact for guest concerns, complaints, or special requests
  • Ensure high standards of guest service are maintained at all times
  • Handle VIP arrivals, departures, and special guest arrangements
  • Monitor staff performance and ensure adherence to hotel policies and procedures
  • Provide guidance, training, and support to team members during their shifts
  • Conduct shift briefings to communicate key updates and expectations
  • Ensure hotel safety and security protocols are strictly followed
  • Act as the emergency response coordinator during incidents or crises
  • Conduct routine inspections to identify and address potential security risks
  • Oversee cash handling procedures and ensure accurate financial transactions
  • Monitor revenue collection processes and address discrepancies
  • Assist in controlling operational costs without compromising service quality
  • Quickly identify and resolve any operational or guest-related issues
  • Take proactive measures to prevent recurring problems
  • Collaborate with relevant departments to implement effective solutions
  • Ensure all hotel policies, SOPs, and brand standards are consistently followed
  • Conduct routine checks to maintain cleanliness, maintenance, and overall presentation of the hotel
  • Address non-compliance and implement corrective actions
  • Act as a liaison between senior management and operational staff
  • Coordinate with various departments for smooth execution of hotel activities

Front office Executive

Mercure Hyderabad Abids
03.2009 - 05.2012
  • Oversee smooth check-in and check-out processes
  • Greet guests warmly and ensure exceptional customer service
  • Address guest inquiries, concerns, and complaints promptly and professionally
  • Manage room reservations and ensure accurate records in the system
  • Coordinate with the reservations team for special guest requirements
  • Supervise front office associates and ensure tasks are carried out efficiently
  • Provide training and support to junior staff members
  • Delegate responsibilities and ensure proper task execution
  • Ensure smooth day-to-day front desk operations
  • Maintain communication with housekeeping, room service, and maintenance teams
  • Monitor room inventory and availability
  • Promote hotel services, packages, and special offers to guests
  • Encourage upselling of room categories and additional services
  • Prepare daily operational reports and submit them to management
  • Monitor financial transactions and billing accuracy
  • Adhere to hotel policies, SOPs, and quality standards
  • Ensure confidentiality of guest information
  • Reconcile daily financial transactions and verify cash, credit card, and payment reports
  • Audit all guest accounts and ensure billing accuracy
  • Balance all financial transactions and close the day’s accounts
  • Oversee front office operations during night shifts
  • Handle late check-ins, early check-outs, and room allocations
  • Respond to guest inquiries and resolve overnight issues
  • Attend to guest requests and provide information about hotel facilities
  • Ensure security and safety protocols are followed throughout the night

Front office Associate

Campus Hospitality
03.2008 - 03.2009
  • Warmly welcome guests upon arrival
  • Handle guest check-in and check-out procedures efficiently
  • Verify guest identification and reservation details
  • Provide guests with information about hotel services, facilities, and policies
  • Manage room reservations and cancellations
  • Update and maintain accurate guest records in the hotel management system
  • Handle special requests, such as room upgrades or specific room preferences
  • Process guest payments, including cash, credit cards, and digital transactions
  • Accurately prepare and present guest bills and invoices
  • Handle currency exchange transactions if applicable
  • Maintain and balance cash floats at the beginning and end of each shift
  • Address guest inquiries, requests, and complaints promptly and professionally
  • Coordinate with other departments to fulfill guest requirements
  • Follow up on guest feedback to ensure satisfaction
  • Liaise with housekeeping, room service, and maintenance for guest-related requests
  • Ensure smooth communication between guests and relevant departments
  • Update room status information in the system accurately
  • Maintain accurate records of transactions and guest interactions
  • Prepare daily cash reports and submit them to the accounts department
  • Monitor and manage room inventory and availability
  • Promote hotel services, amenities, and special offers to guests
  • Upsell room categories or additional services when appropriate
  • Follow hotel security protocols and ensure guest information confidentiality
  • Adhere to financial regulations and accounting standards

Chief Concierge

Campus Hospitality
03.2007 - 03.2008
  • Greet guests warmly upon arrival and departure
  • Assist guests with luggage during check-in and check-out
  • Escort guests to their rooms while providing brief information about hotel amenities and services
  • Supervise and coordinate the bell staff to ensure efficient service
  • Assign tasks to junior bellboys and monitor their performance
  • Train new bell staff on service standards and protocols
  • Ensure safe handling, tagging, and storage of guest luggage
  • Organize and maintain the luggage storage area
  • Keep accurate records of luggage and deliveries
  • Arrange transportation services, including taxis, hotel shuttles, or private transfers
  • Assist guests with loading and unloading luggage from vehicles
  • Provide accurate directions and information about local attractions and services
  • Respond promptly to guest requests, such as delivering packages or running errands
  • Handle special guest requests, including assistance for elderly or differently-abled guests
  • Communicate guest preferences and needs to other departments
  • Coordinate with Front Office and Concierge teams to ensure seamless guest service
  • Report any guest complaints or issues to management promptly
  • Maintain proper documentation of daily tasks and shift handovers

Education

MBA - Sales and Marketing

Sikkim Manipal University

B.COM - Commers

Kakatiya University

PG Diploma - undefined

ICHM

DCA - Computer applications

Manipal Institute Bangalore

Skills

Sales Strategy & Revenue Optimization

Personal Information

  • Date of Birth: 06/18/88
  • Nationality: Indian

Computer Software Proficiency

  • DCA in Computer applications (Manipal Institute Bangalore)
  • Knowledge of Micros, Opera (property management systems)
  • CLS (Computer Lodging System)
  • Epitomy.net (soft brand)
  • IDS (Intellect Data System)
  • MC (Material Control)

Timeline

Cluster Associate Director of Sales

Marriott International
04.2023 - Current

Sr. Sales

Marriott International
04.2022 - 04.2023

Deputy Sales

Lemon Hotels & Resorts
06.2018 - 04.2022

Front office Manager

Regency Hotels
01.2017 - 05.2018

Sr. Duty Manager

Preferred Hotels and Resorts
05.2012 - 01.2017

Front office Executive

Mercure Hyderabad Abids
03.2009 - 05.2012

Front office Associate

Campus Hospitality
03.2008 - 03.2009

Chief Concierge

Campus Hospitality
03.2007 - 03.2008

B.COM - Commers

Kakatiya University

PG Diploma - undefined

ICHM

DCA - Computer applications

Manipal Institute Bangalore

MBA - Sales and Marketing

Sikkim Manipal University
Mohammad Sarvar Pasha