Mohammad Sazzad

• Lead a team of 10 collection managers and oversee collection operations across Lower Assam, Middle Assam, Tripura, Barag Valley, Manipur, Mizoram, and Meghalaya, constituting 75% of the entire North East region.
• Develop and implement collection strategies to enhance collection rates and minimize delinquency, consistently achieving top performance nationwide for the past 3 years.
• Conduct regular performance evaluations, provide coaching and training to team members, and ensure adherence to collection strategies and policies.
• Analyze collection data to identify trends and derive actionable insights, driving process enhancements and efficiency gains.
• Cultivate strong relationships with internal stakeholders, including sales and credit teams, to streamline processes and foster collaboration.
• Ensure compliance with regulatory requirements and company policies to mitigate risk and exposure.
• Collaborated closely with collection agencies to develop strategic plans aimed at achieving outstanding collection numbers. This involved analyzing performance data, setting ambitious yet achievable targets, and implementing effective communication channels to ensure alignment with organizational goals.
• Implemented initiatives to enhance the profitability of collection agencies by optimizing resource allocation.
• Spearheaded efforts to identify and eliminate inefficiencies within agency operations, leading to a significant reduction in costs while maintaining or even improving collection outcomes. This involved streamlining processes, renegotiating contracts, and implementing cost-saving measures without compromising on quality or compliance.
• Introduced engaging contest drives to incentivize and motivate agency staff, fostering healthy competition and driving performance improvements. These contests were designed to reward top performers, boost morale, and create a positive work environment conducive to achieving collective goals.
• Implemented milestone-driven initiatives to track progress and celebrate achievements, both at the individual and agency levels. By recognizing and rewarding key milestones, such as meeting targets ahead of schedule or surpassing performance benchmarks, we instilled a sense of accomplishment and momentum within the team.

• PAN India Collection MIS Management:

Oversee the management of collection MIS for 7 Lac+ accounts across India.

Ensure accurate data analytics to drive collection strategies and optimize performance.

Monitor and analyze collection trends to identify areas for improvement and implement corrective actions.

• Vendor Management:

Manage relationships with approximately 1000+ vendors involved in the collection process.

Handled Pay-out and contest Pay-out of field vendors.

• Incentive and Contest Management:

Prepare collection manager incentives and contest pay-outs.

Develop incentive schemes to motivate collection managers and drive performance.

Ensure timely disbursement of incentives and contest rewards to maintain high morale and engagement.

• Successfully managed all agencies within the Delhi NCR region, ensuring smooth coordination and efficient operation.
• Oversaw tele collection process and promptly resolved issues encountered by tele callers, optimizing productivity.
• Received allocations and effectively distributed cases among agencies, in-house teams, and tele callers, utilizing internal software for allocation.
• Monitored agencies to ensure timely deposition of cash and cheques as per company timelines, maintaining strict payment reconciliation for each account.
• Conducted regular monitoring of collection agencies, providing guidance to improve central audit ratings and ensure compliance with company policies.
• Coordinated with collection agencies to enforce company procedures and policies, fostering a culture of adherence and efficiency.
• Provided supervision and monitoring of collection backend operations at branch level, resolving system issues and preparing for audits to achieve favorable ratings.
• Addressed customer issues promptly, implementing retention strategies to uphold customer loyalty and satisfaction.
• Reviewed and cleared bills of all agencies, maintaining accurate records and ensuring timely payments.
• Maintained comprehensive MIS reports for all files, publishing daily, weekly, and monthly updates to facilitate informed decision-making.

• Managed 17 FI agencies across Delhi, Haryana, Uttar Pradesh, Rajasthan, and Punjab, ensuring adherence to company policies and procedures.
• Supervised agency operations to enhance Turnaround Time (TAT) and maintain high-quality standards.
• Conducted thorough cross-checks of FI reports, identifying and reporting instances of bribery and fraudulent activities to relevant stakeholders.
• Coordinated closely with agencies to ensure compliance with company policies, resulting in improved audit reports.
• Oversaw billing processes for all agencies, conducting reconciliations and facilitating timely payments.
• Implemented comprehensive quality checks throughout the entire process, from file login to disbursal.
• Generated and disseminated monthly and weekly quality check reports to senior management, providing guidance to enhance overall quality.
• Maintained Management Information System (MIS) for all files and produced regular reports on a daily, weekly, and monthly basis.

• Managed all agencies within Delhi NCR, including Mathura, ensuring effective allocation of cases and coordination with internal teams.
• Developed strategies to allocate cases to agencies and in-house resources, optimizing efficiency and maximizing collections
• Maintained payment reconciliation records for branches and agencies, coordinating with operations teams to meet monthly targets.
• Conducted regular evaluations of collection agencies, providing guidance to improve central audit ratings and compliance with company policies.
• Resolved system issues at branch level, overseeing collection processes and ensuring compliance with audit requirements.
• Addressed customer concerns promptly, implementing retention strategies to maintain customer loyalty and satisfaction.
• Reviewed and cleared bills for all agencies, ensuring accuracy and timeliness in billing processes.
• Maintained comprehensive MIS reports for all files, publishing daily, weekly, and monthly updates to track performance metrics and inform decision-making processes.