Mohammad Shafiullah
Company Head
Kolkata,WB
Summary
I have started my career as cashier in 2005 in Restaurant and after onwards I worked in Coffee shops for 2.5 years as Store Manager, then worked in Wholesale MNC Company called METRO CASH AND CARRY as operation supervisor in fresh dept like meat, fish, fruits and vegetable in 2008-2011, and also worked in Dominos Pizza and Pizza Hut also as General Manager till 2013 and then since working as a company head in M.S. Construction.
Forward-thinking on daily job with solid history in business development. Strong leadership, logistical and social skills resulted in extensive professional network. Positive outlook and excellent problem-solving skills led to increased morale and improved working conditions for employees. Successful Company Owner with 9 years in Operational industry. Built horizontal and vertical connections to improve professional relationships with vendors and clients.
Talented professional with expert sales, marketing and customer service talents. Composed persona known for having excellent drive. Insightful retail operation with 10 years of customer service experience.
My responsibilities was to control expenses and reflect the same as profit in monthly profit and loss reports (P and L). Making plan for breakeven and food cost and labour cost also.
Overview
1
1
Certification
3
3
years of post-secondary education
7
7
years of professional experience
Work History
Company Owner
M. S. Construction
Kolkata, West Bengal
07.2014 - Current
- Finalizing projects and responsible for whole operational works with regular follow up till the completion of projects.
- Aligned branding initiatives and sales strategies with client goals.
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
- Supported company goals through careful reinvestment of profits.
- Held management team accountable for setting and reaching short-, mid- and long-term goals.
- Improved records management systems for leases and contracts to boost renewals timeliness.
- Motivated employees to consistently improve performance through company-wide incentive plans.
- Managed 50 employees by supervising daily tasks.
- Created vision and mission for M. S. Construction company and kept employees focused on achieving both.
- Provided exceptional customer service to customers, increasing customer loyalty
- Supported regulatory compliance by overseeing all audits to verify protocol adherence.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained new employees on proper protocols and customer service standards.
- Created and implemented aggressive action plan to address pressing cost control needs.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
- Raised property accuracy and accountability by creating new automated tracking method.
Education
Bachelor of Arts -
Calcutta University
Kolkata 07.2004 - 08.2007
Skills
Recruiting and training
Certification
Craftmanship Course in Food and Beverage Service from IHM Kolkata
Completed Hotel Management Certification from IHM kolkata
I have completed my course on 2004 from Institute of Hotel Management Kolkata, in this course I have learnt about Customer Service, Sales and Marketing, Food and Beverage service, and about the hotel industry and how to work in this industry after completion of this course.
Timeline
Company Owner
M. S. Construction
07.2014 - Current
Bachelor of Arts -
Calcutta University
07.2004 - 08.2007
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