Mohammad Shakir
Senior System Administrator
Hyderabad,Telangana
Summary
Experienced Systems Administrator with 9 years of expertise in design, development and maintenance of complex software and management of server infrastructures and data center operations across operating system platforms. Highly proficient in implementing enterprise solutions for business applications in broad scale, web-delivered environments. Determined to deliver best technical solutions to meet functional and business requirements. Diligent troubleshooter, with strong communication skills to interact effectively with employees and departments various IT environments. Flexible with positive work attitude focused on producing results under tight deadlines. Demonstrated understanding of the Software Development Life Cycle.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
3
3
Certificates
2
2
Languages
Work History
Senior System Administrator
IT People Corporation India Pvt Ltd
Hyderabad
02.2022 - Current
- Standardized job tasks and trained junior team members on industry best practices and standards.
- Completed reports detailing network and systems performance and downtime issues.
- Configured, tested and maintained [Type] network equipment to achieve maximum performance.
- Optimized system security and performance with proactive [Type] changes.
- Represented company's technical security interests to partners to provide bi-directional flow of technical information and best practices in information security.
- Applied leading theories and concepts to development, maintenance and implementation of information security standards, procedures and guidelines.
- Developed, implemented and documented security programs and policies and monitored compliance across departments.
- Validated and verified system security requirements definitions and analyzed system security designs.
- Managed data center system upgrades, delivering better reliability and security for server hosting and enterprise applications.
- Counseled senior-level management on current privacy and security trends and recommendations to mitigate risk.
- Delivered network system upgrade on time, under budget and with minimal service interruption.
- Performed risk and vulnerability assessments and provided results and recommendations to senior management.
- Planned and oversaw configuration changes for security infrastructure platforms.
- Provided consultation and technical services on all aspects of information security.
- Worked with business partners to balance requirements, security and risk reduction.
- Designed, installed and configured email encryption gateways with data loss prevention.
- Translated strategy into solutions and operating models by leading or managing others,
- Traveled to client sites to perform onsite testing.
- Performed network troubleshooting to isolate and diagnose common problems.
- Liaised with third parties to respond to security events and understand threat landscape.
- Created policies and procedures for emerging security technologies and proposals.
- Engaged business and technology stakeholders to gather goals and requirements.
- Created frameworks by designing and developing technical solutions.
- Developed security metrics and technical analysis to give insight into performance and trends.
- Built relationships and fostered effective communication with legal personnel to conduct practical investigations.
- Managed anonymous online and phone-call tips, implementing uncovered information into investigation processes to solve cases.
- Monitored confidential company data and mitigated hacking through network systems updates.
- Recommend improvements in security systems and procedures.
- Developed plans to safeguard computer files against modification, destruction, or disclosure.
- Conducted security audits to identify vulnerabilities.
- Researched and developed new computer forensic tools.
- Performed risk analyses to identify appropriate security countermeasures.
- Monitored computer virus reports to determine when to update virus protection systems.
- Monitored use of data files and regulated access to protect secure information.
- Reviewed violations of computer security procedures and developed mitigation plans.
- Encrypted data and erected firewalls to protect confidential information.
- Engineered, maintained and repaired security systems and programmable logic controls.
- Drafted security reports and metrics to track security performance and strategize improvements.
- Worked with other teams to enforce security of applications and systems.
- Analyzed network traffic and system logs to detect malicious activities.
- Developed, tested and implemented security policies, plans and procedures for organizational protection.
- Administered and monitored firewalls, intrusion detection systems and anti-virus software to detect risks.
- Educated and trained users on information security policies and procedures.
- Implemented security measures to reduce threats and damage related to cyber attacks.
- Investigated and resolved incidents of unauthorized access to sensitive information.
- Executed penetration testing to identify security weaknesses and develop disaster recovery plans.
- Orchestrated integration and communication of software upgrades.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Conducted routine and emergency maintenance of assigned data center equipment.
- Attended meetings to deliver status reports to key stakeholders.
- Implemented internet and intranet applications on multiple platforms.
- Used Retina and HBSS to secure systems against STIG guidelines.
- Configured and tested Windows Server operating systems with roles features.
- Mentored employees and offered constructive feedback for performance improvement.
- Detailed upcoming software upgrades and system sprints to team members.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Contributed to development, administration and testing of disaster recovery plans.
- Integrated and updated software products to boost system compatibility.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Developed modification program to determine compatibility with various software.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Created nightly jobs for database backups.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Diagnosed and executed resolution for network and server issues.
- Evaluated software products to determine compatibility with existing systems.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Devised scripts and automation tools to improve system efficiency.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Designed and evaluated WAN and LAN connectivity technologies.
- Researched and recommended new technologies and strategies for improving system performance.
- Led server infrastructure development, quality assurance, staging and production systems.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and resolved hardware and software issues.
- Planned and implemented upgrades to system hardware and software.
- Implemented and maintained virtual private networks.
- Developed and documented network policies, procedures and standards.
- Performed network security design and integration duties.
- Identified and resolved network congestion issues and bottlenecks.
- Maximized system availability through development and testing of contingency plans.
- Analyzed network traffic and performance metrics to optimize system performance.
- Monitored networks and network devices to resolve technical problems quickly.
- Authored development guidelines to expedite application design efforts through ready-made frameworks.
- Customized in-development software to clients' current hardware environments, designing applications to span multiple systems.
- Assessed under-performing software and developed actionable improvements.
- Reviewed business success drivers, applying strategic prioritization to future architectural updates.
- Communicated software architecture strategies to senior leadership and third-party business leaders.
- Developed application architecture strategy to specifically align with employer business goals.
- Participated in weekly meetings with client to discuss project direction and milestone achievement.
- Created migration strategies to bridge development gaps between existing software architecture and future updates.
- Mentored team, sharing skills and expertise and encouraged each member to bring forward ideas and suggestions for improvement.
- Drafted visual representations of software architecture design for presentation to stakeholders.
- Designed architecture strategies for large-scale system-wide application deployments.
- Participated in system development life cycle from requirements analysis through system implementation.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Managed use of various types of databases and configured, installed and upgraded new ones.
- Oversaw development and maintenance of organization computer systems and intranet.
- Managed and monitored installed systems for highest level of availability.
- Designed and implemented system security and data assurance.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Led team of servers to consistently meet customer service and sales targets.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Welcomed and greeted guests before presenting special menu items to clients.
- Monitored server performance and provided feedback to enhance server delivery.
- Conducted performance evaluations to identify needed merit raises or disciplinary actions.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Liaised between servers and upper management to address issues and manage challenges.
- Enforced compliance with uniform and personal presentation standards.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Oversaw food preparation and monitored safety protocols.
- Developed unique events and special promotions to drive sales.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Consulted with network engineering staff to evaluate hardware and software requirements for new system development.
- Collaborated with IT department to develop infrastructure build-out strategy and outline project scope.
- Defined strategic objectives to identify requirements and outcomes.
- Restructured old application processes to improve performance and integrity.
- Supported IT operations for corporate headquarters and nationwide locations.
- Analyzed and maintained system and application performance.
IT Administrator
RIG Enterprise Application Pvt. Ltd.
Hyderabad
05.2019 - 01.2022
- Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
- Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
- Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.
- Assessed business requirements to forecast annual budgetary operational costs.
- Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Reviewed deficiencies based on internal audits and suggested remedies.
- Communicated regularly with customers concerning data exchange and technology integration.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Supported implementation of warehouse management system software applications to enable centralized management of tasks.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Oversaw development and implementation of improvements to support and network operations.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Proven ability to develop and implement creative solutions to complex problems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Applied effective time management techniques to meet tight deadlines.
- Created, updated and maintained Azure security standards and best practices across Azure domain.
- Authored clear, concise and complete communications for change, incident and problem management.
- Worked with developers to integrate resources within projects using Azure and Azure DevOps.
- Created, updated and maintained dev-ops scripts to manage, distribute and secure company data.
- Maintained and built VMs and containers through Azure and Azure Kubernetes Services.
- Estimated work hours and tracked progress using Scrum methodology.
- Corrected, modified and upgraded software to improve performance.
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
- Designed and implemented scalable applications for data extraction and analysis.
- Developed next generation integration platform for internal applications.
- Translated technical concepts and information into terms parties could easily comprehend.
- Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Developed conversion and system implementation plans.
- Conducted data modeling, performance and integration testing.
- Tested functional compliance of company products.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
- Analyzed work to generate logic for new systems, procedures and tests.
- Tested and deployed scalable and highly available software products.
- Designed and developed analytical data structures.
- Created proofs of concept for innovative new solutions.
- Optimized dust, temperature and humidity controls for installed systems.
- Coordinated deployments of new software, feature updates and fixes.
- Inspected equipment, assessed functionality and optimized controls.
- Tuned systems to boost performance.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Investigated new and emerging software applications to select and implement administrative information systems.
- Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.
- Built databases and table structures for web applications.
- Designed and developed forward-thinking systems that meet user needs and improve productivity.
- Developed proposals for clients outlining project scope and timeline.
- Evaluated existing procedures and made proactive adjustments to meet changing demands.
- Facilitated installation processes to deliver project requirements on time.
- Participated in development meetings for high-value customers and business operations updates.
- Verified location of deployed hardware in correct organizational unit.
- Fostered positive and performance-oriented environment by implementing successful reward systems.
- Coordinated engineering team for projects in commercial and industrial development.
- Collected project information and disseminated to appropriate stakeholders.
- Supported business objectives by seeking out new customers and networking at key events.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
- Participated in system development life cycle from requirements analysis through system implementation.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
- Managed use of various types of databases and configured, installed and upgraded new ones.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Designed and implemented system security and data assurance.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Managed and monitored installed systems for highest level of availability.
- Defined cloud architecture for both hybrid and non-hybrid cloud solutions.
- Displayed sound understanding of standard networking protocols, virtual networks and load balancing.
- Identified and remediated single points of failure and security risks.
- Developed specifications, drawings and engineering artifacts and reports.
- Researched and understood emerging technologies and end-user needs.
- Provided architectural leadership and guidance to technical teams to deliver robust, highly scalable and cost-effective solutions.
- Interfaced directly with customers, stakeholders and end-users regarding capability architectures, requirements use cases and stories to derive, develop and decompose next-cycle updates and specifications.
- Partnered closely with technical stakeholders to implement security, operational, compliance and privacy-related controls as part of cloud blueprints.
- Recommended design changes to production systems in response to changing business process, capacity, risks and performance requirements.
- Collaborated with development and operations teams to develop practical automation solutions and custom modules.
- Maintained compliance with cybersecurity regulations and measures and tracked, assessed, integrated and reported on modernization and migration processes.
- Developed and documented system security authorization boundaries for cloud-based solutions and client applications within cloud service.
- Provided solution designs to meet system strategies, capabilities and technologies and to respond to current and future business requirements.
- Oversaw development and maintenance of organization computer systems and intranet.
IT Executive
Quantum Global Securities Limited
Hyderabad
06.2018 - 02.2019
- Developed and led large-scale technology initiatives for long-term strategic plans and solutions.
- Configured and implemented IT initiatives to produce measurable business value.
- Reported monthly to senior executive team on budget, in-flight initiatives and upcoming projects.
- Tracked departmental expenditures, project schedules and team performance and progress.
- Created long-range IT plan to support projected growth and requirements for added capacity.
- Polled department heads to assess current and projected IT needs.
- Established positive relationships with industry leaders to gain insight into innovations and trends.
- Analyzed financial investment in IT systems, potential return on investment and impact on productivity.
- Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
- Resolved workflow issues to optimize team productivity and improve delivery times.
- Designed internal dashboard for at-a-glance system and project status reporting.
- Built IT infrastructure to support key business strategies and evolving processes.
- Groomed team talents through robust professional development program and training opportunities.
- Evaluated IT capital budget to measure and monitor fixed asset proposals.
- Determined best methods for IT to support key business objectives.
- Assessed business requirements to forecast annual budgetary operational costs.
- Guided testing process and validation for major software releases.
- Led agile teams to deliver products quickly and to respond to user requirements.
- Supervised multi-functional teams of technology professionals, coders and support experts.
- Aligned IT solutions and deliverables with company strategic vision.
Support Engineer
Basan Equity Broking Limited
Hyderabad
07.2017 - 06.2018
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Monitored systems in operation and quickly troubleshot errors.
- Provided [Type] support to [Type] users in 24/7 uptime environment, often working double shifts to accommodate time zones.
- Communicated technical development stages and provided design support to stakeholders.
- Resolved product design, acquisition and launch concerns to achieve customer's targeted business goals.
- Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
- Supported software integration and implemented maintenance enhancements.
- Improved application performance through optimization of flow processes.
- Worked with customers for needs analysis and to determine vendor costs.
- Partnered with development team on product development and application support plans.
- Addressed technical issues and guided end users through resolution.
- Maintained effective customer relationships and identified future business opportunities to support and strengthen corporation mission.
- Generated target accounts sales objectives, opportunities and projection reports to prioritize work.
- Communicated with clients to define business objectives and present individualized solutions.
- Contributed to continuous improvement and quality assurance tasks.
- Traveled to key account locations to train and provide technical direction for successful completion of product launches.
- Designed and developed application scripts for test scenarios.
- Participated in design and planning exercises for future software rollouts.
- Explained project technical risks and benefits during project kick-off.
- Collaborated with multidisciplinary teams to design and implement new technology features.
- Guided team in layout modifications to improve functionality.
- Wrote code for database applications.
- Designed new features for mobile apps to provide mobile functionality for brand features.
- Delivered support training to help customers learn key features of applications.
- Collaborated with stakeholders regarding project capabilities and limitations to deliver optimal functionality.
- Updated technical documentation, product specifications and technical training materials.
- Created software applications for Mac and Windows systems.
- Developed and implemented personalized client solutions using programming language expertise.
- Created software applications in test-driven development environment.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Drafted post-mortem documentation analyzing instances of network system failures and detailing required repair and restoration efforts.
- Designed and implemented cloud network infrastructures along with intra- and inter-data center connections.
- Oversaw junior-level engineers, directing work orders while monitoring performance metrics and consumer feedback.
- Oversaw patch testing and deployment, script network software pushes and uninstalls.
- Supported users in setup and configuration of wireless bridge networks.
- Monitored network hardware operations to evaluate proper configuration.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Diagnosed and executed resolution for network and server issues.
- Designed and evaluated WAN and LAN connectivity technologies.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Utilized source code control for tracking configurations and changes.
- Performed network security design and integration duties.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Provided faculty and staff with security software and network configuration support.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
System Administrator
Garima Software and Solution Pvt. Ltd.
Hyderabad
01.2014 - 06.2017
- Established network specifications and analyzed workflow, access, information and security requirements.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Provisioned new software and hardware for use, following established security policies.
- Managed onboarding and offboarding of employees.
- Monitored temperature and power draw to immediately detect faults and failures.
- Implemented corrective plans of action for network availability and latency.
- Introduced management tools to create and manage virtual server computing environment.
- Migrated data from legacy system to [Software] databases.
- Drove continuous improvement of IT governance processes.
- Worked with users to determine areas of technology in need of improved usability.
- Completed reports detailing network and systems performance and downtime issues.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Served as subject matter expert on proposed technology purchases.
- Adopted cost-effective, useful solutions to implement into current systems.
- Orchestrated integration and communication of software upgrades.
- Created nightly jobs for database backups.
- Developed modification program to determine compatibility with various software.
- Configured and tested Windows Server operating systems with roles features.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Used Retina and HBSS to secure systems against STIG guidelines.
- Detailed upcoming software upgrades and system sprints to team members.
- Integrated and updated software products to boost system compatibility.
- Mentored employees and offered constructive feedback for performance improvement.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Implemented internet and intranet applications on multiple platforms.
- Conducted routine and emergency maintenance of assigned data center equipment.
- Contributed to development, administration and testing of disaster recovery plans.
- Attended meetings to deliver status reports to key stakeholders.
Education
Bachelor of Science - Information Technology
Disha Institute of Science & Technology
Uttar Pradesh India 08.2007 - 11.2011
Master of Science - Information Technology
Sikkim Manipal University
New Delhi 08.2013 - 12.2015
Skills
Infrastructure planning
Technical specifications
Servers expertise
Clerical Support
Self-Motivated
Project Management
Hardware knowledge
User support
System upgrades
System monitoring
Linux
Systems Budget Management
AWS
Microsoft Azure
Microsoft Office 365 Admin Center
VMware vSphere
Firewall
Infrastructure Security & Monitoring
Oracle
Portgres
Okta
HP Integrated Lights-Out
StruxureWare
Eaton Visual Power Manager (VPM)
Git/SVN/Bitbucket
Commvault Commcell
Nessus vulnerability scanner and remediation
Certification
Oracle Database Administrator 11G
Timeline
Senior System Administrator
IT People Corporation India Pvt Ltd
02.2022 - Current
IT Administrator
RIG Enterprise Application Pvt. Ltd.
05.2019 - 01.2022
IT Executive
Quantum Global Securities Limited
06.2018 - 02.2019
Support Engineer
Basan Equity Broking Limited
07.2017 - 06.2018
System Administrator
Garima Software and Solution Pvt. Ltd.
01.2014 - 06.2017
Master of Science - Information Technology
Sikkim Manipal University
08.2013 - 12.2015
Bachelor of Science - Information Technology
Disha Institute of Science & Technology
08.2007 - 11.2011