Mohammad Sharif

Industry - Master Data Management

• Sales Forecasting Activities
• Re-scheduling the customer orders if required and facilitating in optimization of efforts
• Managing customer complaints and issues for timely resolution
• Ensuring timely deliveries to customer to maximize client satisfaction levels
• Ensuring closure of the customer complaints as per the guidelines and policies
• Coordinating with local customers independently to deliver the products on time.
• Delegated daily tasks to team members to optimize group productivity.
• Collaborated with management team to implement new work procedures or policies.
• Trained new staff in relevant processes and procedures.
• Developed strategies to increase team productivity and improve customer service levels.

Industry - US BANKING

• Offered one-on-one support for team members and managers to drive continuous improvement.
• Contributed to study implementation and data analysis to assist with schedule development.
• Mentored junior staff members on best practices related to product design and implementation strategies.
• Created technical documentation including system diagrams, process flow charts, and white papers.
• Managed multiple projects simultaneously while adhering to tight deadlines.
• Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
• Evaluated vendor proposals against established criteria then made recommendations based on findings from review process.
• Provided subject matter expertise and guidance to cross-functional teams in the development of new products.
• Maintained positive working relationship with fellow staff and management.

Industry - Insurance

• Closed sales on new policies by presenting insurance options to customers accurately and efficiently.
• Analyzed insurance organizational structures, business and intermediaries, studying common clauses, policies and insurance contracts.
• Collaborated with carriers to resolve discrepancies in insurance payments.
• Tracked industry trends and pursued professional development opportunities to strengthen product and service knowledge.
• Resolved routine and complex issues by performing detailed research.

Industry - Insurance

• Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
• Navigated computer system to look up customer information and update policies.
• Asked probing questions and offered solutions to resolve customer issues.
• Applied basic insurance underwriting knowledge to evaluate and analyze information.
• Attended training and educational seminars to enhance knowledge and credentials.
• Conducted follow-up calls to ensure satisfactory resolution of customer issues.
• Maintained accurate records of customer interactions and transactions.