Mohammad Sharif Islam
Senior Project Manager
Bengaluru,KA
Summary
Dynamic IT Project/Program Manager managing huge global projects with over 18 years+ overall IT experience. Nominated in 2019 for NTT DATA India Delivery Excellence Awards. Previously awarded by CEO, MFX, for best project delivery in 2016. Excellent reputation for managing complex and escalated projects and improving customer satisfaction
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Project Manager Specialist Advisor
NTT DATA
Bangalore, Karnataka
08.2016 - Current
- Manage multiple customer facing projects in
parallel to ensure timely delivery within budget and
as per scope (closed over 25 end to end projects so
far) - Currently program managing all Automation tool
(Nucleus) deployment projects and also handing
red/escalated projects to manage customer
expectations - Involved in new project onboarding and discussion
with stakeholders around scope (based on
customers current automation environment and
problem statements) finalization, effort - Managing projects in multiple roles - as Program
Manager, Project manager and also Scrum Master - Also manage other automation projects that
includes development & deployment of chatbots &
RPAs , Workplace Central Intelligent Solution (NTT
Data's customized tool using Qlik Sense for providing
an end to end reporting portal) etc - Lead effort in designing and implemented
performance improvement strategies and plans for
PMO to promote continuous improvement in our project delivery approach - Quickly learned new skills around our automation
tools and applied them to daily tasks, improving
efficiency and productivity
Project Manager
MFX InfoTech Private Limited, Quess Corp Ltd
Bangalore, India
07.2015 - 08.2016
- I managed several Infrastructural projects for clients related to Server Migration & Upgrades, MS Patching, Zenoss client setup for Monitoring
- Also implemented multiple modules of ServiceNow within 3 months, across MFX - Awarded best project by CEO
- As this was a startup I handled additional responsibility of managing Service Delivery lines for Service Desk, ServiceNow tools team and performing Duty Manager role for sev1 issues, on rotation
Infrastructure Delivery Project Manager
Tesco Hindustan Service Centre
Bangalore, Karnataka
05.2011 - 07.2015
- As a Project Manager for Infrastructure Delivery was responsible for internal infrastructure projects or the Infrastructure delivery for projects and programs
- Manage the infrastructure teams to deliver the infrastructure elements of a solution and be the Infrastructure point of contact for the wider project team.
- Work alongside the Technical Services Managers, Solution Architects and Infrastructure Design teams to understand the project requirements and deliverables.
Service Delivery Manager (Problem,Change,Release)
Tesco Hindustan Service Center
Bangalore, India, Karnataka
05.2008 - 04.2011
- Managed a centralized team of 13 members managing changes and problems across the whole of Tesco IT (UK/ROI) and also handling code release on the mainframe environment.
- Manage over 2000 Changes a month across Tesco Estate including Planned and Emergency Changes, 200 odd new Problem Records for Tesco PLC and implements about 600 odd mainframe codes releases on an average.
- Manage Local Approval Board (LAB) meetings for different IT areas within Tesco as well as chairing the Change Advisory Board (CAB) meeting to discuss all Major changes across all areas within Tesco Engage in proactive Problem Management to ensure a downward trend of incidents within Tesco IT – ensures the re-occurrence rate of repeatable incidents in less.
- Work to identify the root cause of P1 and P2 incidents, or any Major incident and assist in identifying permanent fixes.
System Analyst
Unisys Global Services
Bangalore, India, Karnataka
05.2007 - 12.2007
- Application manager for Peregrine Application.
- Work with IT team, development Team, client admins and vendor (HP) for Problem Management/Root cause analysis for Problem management on Peregrine Application.
- Authorize and Monitor RFCs for Peregrine Application Customizations, Configuration Management & Change Management.
- Ensure high availability of Service Center and B2B interfaces to the user community and chair outage / degrade calls in case of issues reported on the application.
Senior Technical Support Engineer (Team Lead)
Vinciti Networks Private Limited
Bangalore, India, Karnataka
02.2005 - 05.2007
- Managed a team of network engineers and broadband provisioning specialist (Team Lead).
- Technical support for wireless routes (Zyxcel, Linksys)
- Handling all aspects of team management, mentoring all new techs , monitoring the support queue for the team and monitoring/managing all open technical issues.
Internet Banking Technical Support
HSBC
Bangalore, India, Karnataka
11.2004 - 02.2005
- Handling end user calls to support / fix issues related with the secured banking websites
- Co-ordination with the application testing team to find bugs on the banking sites and testing them on different platforms
Technical Support
HSBC, HDPI
Bangalore, India, Karnataka
11.2004 - 02.2005
- Handling issues related with the secured banking websites.
- Working on SSL, proxy settings, pop-up blockers and firewall settings.
- Issues related to digital certificates.
- Co-ordination with the application testing team to find bugs on the banking sites and testing them on different platforms.
Technical Support Specialist
Khodays Contact Center
Bangalore, India, Karnataka
04.2004 - 11.2004
- Support end users by troubleshooting & fixing issues related to Tiscali Broadband internet services in the UK
- Analyzed and corrected DSLAM errors, configured ADSL modems and Routers, installation , resolving network issues related to the broadband.
Education
BCA - Computer Science And Programming
National P.G. College, MCRPV University
Guwahati 01.2001 - 01.2004
Higher Secondary - Science Education
Srimanta Shankar Academy
Guwahati 01.1999 - 01.2001
Skills
Project Management
Agile based projects & Scrum MasterIT Service DeliveryBudgeting, estimation, planning & scheduling projectsTraining - Red Hat Certified Engineer
Training -CompTIA Network Certification
ITIL v3 Certified
Training - AWS Associate Solution Architect
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Project Manager Specialist Advisor
NTT DATA
08.2016 - Current
Project Manager
MFX InfoTech Private Limited, Quess Corp Ltd
07.2015 - 08.2016
Infrastructure Delivery Project Manager
Tesco Hindustan Service Centre
05.2011 - 07.2015
Service Delivery Manager (Problem,Change,Release)
Tesco Hindustan Service Center
05.2008 - 04.2011
System Analyst
Unisys Global Services
05.2007 - 12.2007
Senior Technical Support Engineer (Team Lead)
Vinciti Networks Private Limited
02.2005 - 05.2007
Internet Banking Technical Support
HSBC
11.2004 - 02.2005
Technical Support
HSBC, HDPI
11.2004 - 02.2005
Technical Support Specialist
Khodays Contact Center
04.2004 - 11.2004
BCA - Computer Science And Programming
National P.G. College, MCRPV University
01.2001 - 01.2004
Higher Secondary - Science Education
Srimanta Shankar Academy
01.1999 - 01.2001