Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
AssistantManager
Mohammad Sharif Islam

Mohammad Sharif Islam

Senior Project Manager
Bengaluru,KA

Summary

Dynamic IT Project/Program Manager managing huge global projects with over 18 years+ overall IT experience. Nominated in 2019 for NTT DATA India Delivery Excellence Awards. Previously awarded by CEO, MFX, for best project delivery in 2016. Excellent reputation for managing complex and escalated projects and improving customer satisfaction

Overview

18
18
years of professional experience
5
5
years of post-secondary education

Work History

Project Manager Specialist Advisor

NTT DATA
Bangalore , Karnataka
2016.08 - Current
  • Manage multiple customer facing projects in
    parallel to ensure timely delivery within budget and
    as per scope (closed over 25 end to end projects so
    far)
  • Currently program managing all Automation tool
    (Nucleus) deployment projects and also handing
    red/escalated projects to manage customer
    expectations
  • Involved in new project onboarding and discussion
    with stakeholders around scope (based on
    customers current automation environment and
    problem statements) finalization, effort
  • Managing projects in multiple roles - as Program
    Manager, Project manager and also Scrum Master
  • Also manage other automation projects that
    includes development & deployment of chatbots &
    RPAs , Workplace Central Intelligent Solution (NTT
    Data's customized tool using Qlik Sense for providing
    an end to end reporting portal) etc
  • Lead effort in designing and implemented
    performance improvement strategies and plans for
    PMO to promote continuous improvement in our project delivery approach
  • Quickly learned new skills around our automation
    tools and applied them to daily tasks, improving
    efficiency and productivity

Project Manager

MFX InfoTech Private Limited, Quess Corp Ltd
Bangalore , India
2015.07 - 2016.08
  • I managed several Infrastructural projects for clients related to Server Migration & Upgrades, MS Patching, Zenoss client setup for Monitoring
  • Also implemented multiple modules of ServiceNow within 3 months, across MFX - Awarded best project by CEO
  • As this was a startup I handled additional responsibility of managing Service Delivery lines for Service Desk, ServiceNow tools team and performing Duty Manager role for sev1 issues, on rotation

Infrastructure Delivery Project Manager

Tesco Hindustan Service Centre
Bangalore , Karnataka
2011.05 - 2015.07
  • As a Project Manager for Infrastructure Delivery was responsible for internal infrastructure projects or the Infrastructure delivery for projects and programs
  • Manage the infrastructure teams to deliver the infrastructure elements of a solution and be the Infrastructure point of contact for the wider project team.
  • Work alongside the Technical Services Managers, Solution Architects and Infrastructure Design teams to understand the project requirements and deliverables.

Service Delivery Manager (Problem,Change,Release)

Tesco Hindustan Service Center
Bangalore, India , Karnataka
2008.05 - 2011.04
  • Managed a centralized team of 13 members managing changes and problems across the whole of Tesco IT (UK/ROI) and also handling code release on the mainframe environment.
  • Manage over 2000 Changes a month across Tesco Estate including Planned and Emergency Changes, 200 odd new Problem Records for Tesco PLC and implements about 600 odd mainframe codes releases on an average.
  • Manage Local Approval Board (LAB) meetings for different IT areas within Tesco as well as chairing the Change Advisory Board (CAB) meeting to discuss all Major changes across all areas within Tesco Engage in proactive Problem Management to ensure a downward trend of incidents within Tesco IT – ensures the re-occurrence rate of repeatable incidents in less.
  • Work to identify the root cause of P1 and P2 incidents, or any Major incident and assist in identifying permanent fixes.

System Analyst

Unisys Global Services
Bangalore, India , Karnataka
2007.05 - 2007.12
  • Application manager for Peregrine Application.
  • Work with IT team, development Team, client admins and vendor (HP) for Problem Management/Root cause analysis for Problem management on Peregrine Application.
  • Authorize and Monitor RFCs for Peregrine Application Customizations, Configuration Management & Change Management.
  • Ensure high availability of Service Center and B2B interfaces to the user community and chair outage / degrade calls in case of issues reported on the application.

Senior Technical Support Engineer (Team Lead)

Vinciti Networks Private Limited
Bangalore, India , Karnataka
2005.02 - 2007.05
  • Managed a team of network engineers and broadband provisioning specialist (Team Lead).
  • Technical support for wireless routes (Zyxcel, Linksys)
  • Handling all aspects of team management, mentoring all new techs , monitoring the support queue for the team and monitoring/managing all open technical issues.

Internet Banking Technical Support

HSBC
Bangalore, India , Karnataka
2004.11 - 2005.02
  • Handling end user calls to support / fix issues related with the secured banking websites
  • Co-ordination with the application testing team to find bugs on the banking sites and testing them on different platforms

Technical Support

HSBC, HDPI
Bangalore, India , Karnataka
2004.11 - 2005.02
  • Handling issues related with the secured banking websites.
  • Working on SSL, proxy settings, pop-up blockers and firewall settings.
  • Issues related to digital certificates.
  • Co-ordination with the application testing team to find bugs on the banking sites and testing them on different platforms.

Technical Support Specialist

Khodays Contact Center
Bangalore, India , Karnataka
2004.04 - 2004.11
  • Support end users by troubleshooting & fixing issues related to Tiscali Broadband internet services in the UK
  • Analyzed and corrected DSLAM errors, configured ADSL modems and Routers, installation , resolving network issues related to the broadband.

Education

BCA - Computer Science And Programming

National P.G. College, MCRPV University
Guwahati
2001.01 - 2004.01

Higher Secondary - Science Education

Srimanta Shankar Academy
Guwahati
1999.01 - 2001.01

Skills

Project Management

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Work Availability

monday
tuesday
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thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Project Manager Specialist Advisor

NTT DATA
2016.08 - Current

Project Manager

MFX InfoTech Private Limited, Quess Corp Ltd
2015.07 - 2016.08

Infrastructure Delivery Project Manager

Tesco Hindustan Service Centre
2011.05 - 2015.07

Service Delivery Manager (Problem,Change,Release)

Tesco Hindustan Service Center
2008.05 - 2011.04

System Analyst

Unisys Global Services
2007.05 - 2007.12

Senior Technical Support Engineer (Team Lead)

Vinciti Networks Private Limited
2005.02 - 2007.05

Internet Banking Technical Support

HSBC
2004.11 - 2005.02

Technical Support

HSBC, HDPI
2004.11 - 2005.02

Technical Support Specialist

Khodays Contact Center
2004.04 - 2004.11

BCA - Computer Science And Programming

National P.G. College, MCRPV University
2001.01 - 2004.01

Higher Secondary - Science Education

Srimanta Shankar Academy
1999.01 - 2001.01
Mohammad Sharif IslamSenior Project Manager