Mohammad sharique Abdul Abid
SoftWare Engineer
Arvi
Summary
At Neutara Technologies, I excelled as a Software Engineer and Team Lead, enhancing product performance and customer satisfaction through innovative backend development and effective problem-solving. My expertise in API development, coupled with a talent for training and mentoring, significantly improved team productivity and project outcomes.
Overview
5
5
years of professional experience
Work History
Software Engineer, Product Development
Neutara Technologies
05.2023 - Current
- Developed efficient algorithms for faster processing, improving overall product performance.
- Tested applications extensively before deployment, minimizing potential risks associated with live releases.
- Reduced system downtime by troubleshooting and resolving critical production issues promptly.
- Mentored junior developers, fostering a collaborative team environment focused on continuous learning.
- Presented technical concepts clearly to non-technical stakeholders, ensuring buy-in for key initiatives.
- Optimized code quality by implementing best practices and conducting thorough code reviews.
Technical Support Team Lead,
Neutara Technologies
01.2022 - 04.2023
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Provided ongoing mentorship and coaching to less experienced team members, fostering their professional development.
- Reduced ticket backlog by implementing effective prioritization strategies and delegating tasks accordingly.
- Led a team of technical support specialists, ensuring efficient issue resolution and timely customer followups.
- Coordinated schedules for after-hours support coverage, maintaining availability during peak business hours without compromising work-life balance for employees.
- Developed comprehensive training programs for new hires, resulting in faster ramp-up times and increased productivity levels.
- Streamlined processes for improved workflow efficiency within the technical support department.
- Used ticketing systems to manage and process support actions and requests.
Technical Backend Support Engineer(L3) , Java
Neutara Technologies
01.2021 - 12.2021
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
- Reduced response times by prioritizing urgent requests and escalating issues when necessary.
- Collaborated with cross-functional teams to resolve complex problems, ensuring seamless system operations.
Cloud Data Migration Engineer
Neutara Technologies
11.2019 - 12.2020
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
- Provided input to team lead regarding areas for process and procedural improvement.
- Optimized workflow and increased productivity by introducing cutting-edge engineering software for project management.
- Gather user information and verify status. Map the sent report to the customer for verification.
- Run pre-analysis on sample data to estimate the number of resources required and the time needed to complete the project.
- Manage the migration process by initiating migration, monitoring progress, and sending daily reports to the customer.
- Provide support for post-migration issues and queries.
Education
Bachelor of Engineering - Information Technology
Ram Meghe Institute Of Technology And Research
Baramati, India 04.2001 -
Diploma In Computer Engineering - Computer Engineering
Govt. Polytechnic Arvi
Arvi, India 04.2001 -
Skills
Backend Development
Accomplishments
- Promoted to technical team lead after just18 months of employment.
Languages
English
Intermediate (B1)
Hindi
Upper intermediate (B2)
Marathi
Intermediate (B1)
Urdu
Upper intermediate (B2)
Awards
Recive an operational excellence award from neutara Techlogies.
Software
Java
MongoDB
Spring
Spring Boot
REST APIs
Timeline
Software Engineer, Product Development
Neutara Technologies
05.2023 - Current
Technical Support Team Lead,
Neutara Technologies
01.2022 - 04.2023
Technical Backend Support Engineer(L3) , Java
Neutara Technologies
01.2021 - 12.2021
Cloud Data Migration Engineer
Neutara Technologies
11.2019 - 12.2020
Bachelor of Engineering - Information Technology
Ram Meghe Institute Of Technology And Research
04.2001 -
Diploma In Computer Engineering - Computer Engineering
Govt. Polytechnic Arvi
04.2001 -
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