Mohammad Sharique Nasim

• Enhanced guest satisfaction by providing exceptional front office service and promptly addressing inquiries.
• Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
• Increased room occupancy with effective upselling techniques and personalized recommendations.
• Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
• Maintained accurate financial records through diligent cash handling, daily reconciliations, and report generation.
• Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
• Developed strong relationships with returning guests through attentive service and genuine engagement during each visit.
• Provided knowledgeable concierge services by recommending local dining options, transportation solutions, and entertainment venues.
• Ensured guest satisfaction by promptly handling guest feedback and implementing improvements to avoid future complaints.
• Increased customer service success rates by quickly resolving issues.

During my 6-month industrial training at The Lalit New Delhi, I gained valuable experience in various departments including Food & Beverage (F&B), housekeeping, and central reservations. In F&B, I learned about service standards, customer interactions, and operational procedures. In Housekeeping, I developed skills in cleanliness standards, room preparation, and guest satisfaction. Additionally, in Central Reservations, I gained insights into booking processes, customer inquiries, and database management. Overall, my training at The Lalit New Delhi provided me with a comprehensive understanding of hotel operations and enhanced my professional skills in hospitality management.