Mohammad Suhail

Execute the end-to-end renewal process for the assigned subset, ensuring accuracy and timeliness.

Utilize expertise in Quickbase products, services, and contract entitlements to facilitate smooth renewals.

Monitor and contribute to Gross Retention Rate (GRR) targets uplift.
Track and enhance on-time renewal percentages.
Collaborate in the implementation of customer satisfaction surveys (CSAT) post-renewal.
Contribute to the assessment of cost-effectiveness and ROI in comparison to current operations.

Work closely with the joint Aeries-Quickbase team, providing insights and updates on renewal progress.
Collaborate with the Quickbase lead and AERIES renewal specialists to address challenges, and optimize processes.

Stay up-to-date with Quickbase and Fast-Field products, services, and industry trends.
Participate in training programs to enhance skills and knowledge relevant to the renewal process.

Effectively use CRM and renewal management tools for tracking renewals, customer interactions, and performance metrics.
Contribute to the continuous improvement of systems and tools for better efficiency.

• Responsible for meeting Quarter on Quarter Renewal Quota & ACV Plan.
• Responsible for negotiation and driving incremental standard uplift on renewals.
• Own, manage and review your current & upcoming renewal pipeline periodically in CRM.
• Conduct product usage & account review for your customers and coordinate internally with the Sales, Support & Customer Success team to help in mitigating any potential renewal risk.
• Review, validate and provide accurate renewal quotes to distributors 120 days in advance of contract renewal date.
• Proactively manage your individual forecast i.e. for CQ +1, update renewal sentiment and renewal opportunity stage progression in CRM.
• Maintain healthy pipeline hygiene i.e. for CQ +1 & monthly linearity.
• Work in close coordination with Account Executive on Upgrade Renewal Opportunities.
• Consult with partners and customers to resolve any questions or challenges while leveraging the Account Manager and other internal teams as needed.
• Keep up with Phase - Product Training/Certifications & Company Updates
• Conduct Periodic Pipeline Review & Forecast meetings with Distributors & Partners.

• Serve as the central point of contact for the assigned territory to quote and close our long-tail renewal business.
• Evaluate monthly and quarterly opportunities in Salesforce; ensure Salesforce is accurate and kept up to date; and provide accurate forecasts. Provide proactive notification of forecast changes.
• Let automated service quotes and ensure serial numbers and in-process RMAs are accurately reflected.
• Act as a liaison with all departments to close renewal deals quickly and ensure ease of doing business with Extreme
• On-going maintenance and upkeep of Salesforce service data within your assigned territory
• Self-motivated and goal oriented to meet and exceed quarterly quotas.

• Responsible for handling sales order transactions, ensuring compliance with company policies and external requirements.
• Responsible for understanding and orchestrating the direct and Indirect workflow for various deal processes that are often revenue impacting, as well as being the direct link between our distributors, partners and sales teams.
• SAP- Transaction (SD module) codes knowledge.
• Must have the ability to support transactions, reconciliations and process changes; successfully partner with professionals from other departments.
• Ability to manage multiple requests, perform diverse job functions and support a high-performing, successful Quote to Invoice operations team.
• Supports day-to-day post-sales order transactions (e.g., credits, returns, order entry) and reporting of customer issues, including resolution of basic issues; handles a limited number of highly complex customer accounts.
• Ensures resolution of order management issues for all product lines using specialized subject matter knowledge and is a subject matter expert to other departments (e.g., testing new systems to ensure order management system works correctly).
• Owns resolution of highly complex open order (backlog) issues and reaches out to supply chain or factory to determine source of delay; communicates status and assists junior non-exempt members in resolution of escalated issues.

• Reviewing/Validating the install base records and service contracts of the customer.
• Reviewing and validating Service data information to ensure it meets corporate standards, making appropriate changes when necessary.
• Resolve Customer cases of low-to-mid- complexity, such as processing address and entitlement changes.
• Setting up the IB contracts in Oracle, to match the order booked.
• Responsible for analyzing, validating and quoting the customers install base information, reviewing of the order booked and then accordingly set up the renewal service contracts in Oracle.
• Establish good liaison with cross functional support staff (Sales Rep, Revenue and Audit teams).
• Proactively identifying and implement enhancements to service/support processes and tools to support a positive customer experience streamline service entitlement and provide scalable solutions compliant with corporate requirement.
• Quote out the install base contracts for the customer as per quoting and renewal policies.
• Establish day-to-day client interaction for data transfer, to get updates and propagate information to the team.
• Provide business intelligence through data analysis.
• Researching and correcting system and process issues impacting service ability and service entitlement.
• Provide customers with accurate service and support while assisting them with registration of products.
• Researching and providing access to the clients NETAPP support site for the end – customers and partners.
• Could communicate effectively and professionally with internal associates.
• Flexible working across varied shifts and weekly offs as per volume.