Mohammad Tabish Alam

Assist with staff schedules, training, and performance follow-up for front office team.

Maintain prompt, courteous service to support strong guest and client satisfaction.

Managed guest inquiries, feedback, and complaints professionally to ensure high levels of guest satisfaction.

Track guest satisfaction feedback and spot service trends for ongoing improvement.

Assisted in driving room occupancy and promoting hotel services through effective upselling techniques.

Supported front office staff to maintain organized daily operations, enhancing overall efficiency.

Managed inventory of office supplies to ensure availability for daily operations. and front desk area neat and presentable.

Prepare budgets, reports, and administrative records with accuracy.

• Handled guest check-ins and check-outs, processed payments, verified guest information, and ensured accurate, timely updates to hotel's reservation system.
• Recruited, trained, supervised, and evaluated staff to enhance team effectiveness and resolve staff issues promptly.
• Maintained communication with Ben Hall for inquiries and updates.

• Managed front office operations during evening and overnight shifts to ensure seamless guest experiences.
• Conducted night audits, ensuring accurate financial reporting and adherence to safety protocols.
• Managed guest correspondence and internal administration for Hilton Cardiff operations
• Coordinated diaries, meetings, and travel arrangements for hotel managers
• Prepared invoices, purchase orders, and payment records for finance processing

• Achieved territory business goals by developing customers, markets, and products while implementing effective marketing programs.
• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.