Mohammad Tarif
Okhla
Summary
Passionate development professional with four years of experience in project coordination, stakeholder management, and customer experience. At Buddy4Study, led multiple projects and collaborated with non-profit and corporate entities to achieve project targets. Quick learner, organized, highly motivated, and hardworking undergraduate. Demonstrated proactivity and focus both as a student and professional.
Overview
7
7
years of professional experience
Work History
Program Coordinator
Buddy4Study Foundation
Noida
09.2019 - 04.2024
- Take ownership of students/client's issues and follow problems through to resolution & provide regular updates to clients for the status of project.
- Take telephonic interviews, communicating the information to the candidates, coordinating with internal teams for the successful execution of projects.
- Establish, monitor, and update workable project schedules in collaboration with clients and departments.As appropriate, give direction and guidance to the project manager.
- Assume complete responsibility for client projects, ensuring top-quality work. Prepare reports and presentations for senior management to review on-ground operations.
- Hold initial meetings with potential clients to define their needs and recommend customized service solutions.
Senior Client Servicing Executive
India Mart Intermesh Ltd
Noida
09.2018 - 09.2019
- Retaining and renewing customers as well as maximizing the revenue while up selling.
- Driving towards customer delight and ensuring smooth rendering of services ,acting like a consultant to the client and offering them recommended services and solutions.
- Maximizing weekly revenues by overachieving daily target,resolving the issue which is normally related to leads and business through the portal.
Customer Support Executive
Sony India Pvt Ltd
Delhi
10.2017 - 09.2018
- Providing the sole technical support to the customer over the call.
- Proficient in handling escalated calls and providing 1st and 2nd-level technical support to end-user for Bravia LCD and LED Tv, Microsoft Outlook Troubleshooting.
- Taking android tv on remote for RD, providing support to Demo team.
Education
B.Tech - Electronics And Communications Engineering
Rajasthan Technical University
01-2016
Intermediate Education -
Government Sarvodaya Co Education Vidyalaya
Delhi01-2010
Skills
- Project Management
- MS Office(Word, Excel, PowerPoint)
- SQL,Power BI
- Google Spreadsheets & Presentation
- Python(Basic)
- Stakeholder Management,Client Servicing
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Program Coordinator
Buddy4Study Foundation
09.2019 - 04.2024
Senior Client Servicing Executive
India Mart Intermesh Ltd
09.2018 - 09.2019
Customer Support Executive
Sony India Pvt Ltd
10.2017 - 09.2018
B.Tech - Electronics And Communications Engineering
Rajasthan Technical University
Intermediate Education -
Government Sarvodaya Co Education Vidyalaya
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