Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Md Tarif

Senior Customer Care Executive
Kolkata,WB

Summary

Customer-oriented Customer Care Executive with experience training and developing Number customer service professionals in Year. Dedicated and committed to improving the customer experience. Specialties include Type and Type product providers.

Accommodating Job Title with Number years of experience delivering solid customer care while enhancing relations. Strong interpersonal skills with talents for relating and empathizing with individuals of varying personalities and walks of life. Proficient in numerous computer applications, Software. Highly motivated and driven to achieve set goals and targets.

Friendly Job Title with Number years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities. Expert in Software with training in Area of expertise services.

Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate Type systems. Effective at operating within Type regulations and Type department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support.

Motivated Job Title of Number years which thrives in fast-paced environments. Works independently, with minimal supervision, and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,

Goal-oriented worker with outstanding knowledge of Type organization and Type product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and Type talents. Committed to best-in-class customer service and maintaining professionalism.

Overview

5
5
years of professional experience
8
8
years of post-secondary education

Work History

Sr Customer Care Executive

Sm Support & Services Pvt Ltd
Kolkata, Westbengal
01.2018 - 03.2020
  • Built strong relationships with field operations team to support business development opportunities and improve service.
  • Maintained financial accounts by processing customer adjustments.
  • Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.
  • Reviewed team structure to stay abreast of new market trends.
  • Compiled monthly sales reports and discussed results with administrators.

Customer Care Executive

Sm Support & Services Pvt Ltd
Kolkata, West Bengal
01.2015 - 04.2017
  • Spearheaded innovative changes to increase growth across service lines.
  • Delivered organizational development focused on business needs.
  • Monitored team activity providing resolution to service issues.
  • Obtained signatures for financial documents and invoices.
  • Coordinated timely responses to online customer communication and researched complex issues.

Education

B.Com - Accounting And Finance

Prafulla Chandra College
Kolkata
06.2016 - 12.2020

I.S.C - Accounting And Finance

B.G.E.S.S
Bhawanipur
04.2014 - 04.2016

I.C.S.E - Commerce

St Mary's School
Kolkata
03.2012 - 03.2013

Skills

Managing customer relationships

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Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Achieved Result by introducing Software for Type tasks.
  • Documented and resolved Issue which led to Results.

Timeline

Sr Customer Care Executive

Sm Support & Services Pvt Ltd
01.2018 - 03.2020

B.Com - Accounting And Finance

Prafulla Chandra College
06.2016 - 12.2020

Customer Care Executive

Sm Support & Services Pvt Ltd
01.2015 - 04.2017

I.S.C - Accounting And Finance

B.G.E.S.S
04.2014 - 04.2016

I.C.S.E - Commerce

St Mary's School
03.2012 - 03.2013
Md TarifSenior Customer Care Executive