Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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MOHAMMAD UMAR FAROOQ

Summary

Driven Accounts Receivable Clerk with experience reducing open balances by following up with customers and maintaining productive communication. Good relationship-building, communication and planning skills. Superior work ethic with analytical approach. Quality-driven professional with several years of comprehensive experience working with teammates to support accounting functions. Accurately inputs data and records day-to-day transactions. Solid understanding of basic bookkeeping and accounts payable and receivable.

Overview

12
12
years of professional experience

Work History

Account Manager

ALMAS Financial Services (UAE)
Dubai
01.2022 - 05.2025
  • Processed incoming payments and recorded transactions in financial software.
  • Managed customer accounts and ensured accurate billing statements.
  • Reconciled discrepancies in accounts receivable and resolved customer inquiries.
  • Assisted in collections efforts by communicating with clients for overdue payments.
  • Generated monthly aging reports to track outstanding invoices.
  • Maintained organized records of transactions and correspondence with clients.

Accounts Receivable Specialist

Genpact India Pvt Ltd
Gurugram
03.2019 - 12.2022
  • Processed incoming payments and recorded transactions in financial software.
  • Managed customer accounts and ensured accurate billing statements.
  • Reconciled discrepancies in accounts receivable and resolved customer inquiries.
  • Generated monthly aging reports to track outstanding invoices.
  • Processed invoices, credit memos, and other documents related to accounts receivable.
  • Maintained accurate records of accounts receivable and payable transactions.
  • Reconciled daily cash receipts with bank deposits.
  • Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.

Process Expert

Encore Capital Group
Gurugram
08.2015 - 06.2018
  • Managed customer accounts by following up on overdue payments.
  • Negotiated payment plans with clients to resolve outstanding debts.
  • Utilized collections software to track account statuses and communications.
  • Educated clients on payment options and consequences of non-payment.
  • Adhered to company policies and applicable laws while collecting debts from customers.

Customer

EXL Services PVT LTD
Gurugram
11.2013 - 06.2015
  • Provided timely support to customers via phone and email communications.
  • Resolved customer inquiries and complaints effectively and efficiently.
  • Documented customer interactions in the CRM system accurately.
  • Collaborated with team members to enhance service delivery processes.
  • Educated customers on product features and troubleshooting steps.

Education

MBA - Marketing Management

IIPM
New Delhi
09-2013

B.COM - commerce

Bareilly College
Bareilly (UP)
09-2009

High School Diploma -

Bishop Conrad School
Bareilly
07-2006

Skills

  • Accounts reconciliation
  • Payment processing
  • Financial reporting
  • Collections negotiation
  • Customer relationship management
  • Client communication
  • Process optimization
  • Coordination training

Affiliations

Awarded Employee of the Month at Genpact India PVT LTD in August 2019 for achieving the collections target

Awarded best performer in Almas Financials in September 2023 and January 2024 by achieving 130% of assigned targets

Rewarded with silver award by achieving collections target with 100% quality in Genpact

Languages

English, Hindi

Timeline

Account Manager

ALMAS Financial Services (UAE)
01.2022 - 05.2025

Accounts Receivable Specialist

Genpact India Pvt Ltd
03.2019 - 12.2022

Process Expert

Encore Capital Group
08.2015 - 06.2018

Customer

EXL Services PVT LTD
11.2013 - 06.2015

MBA - Marketing Management

IIPM

B.COM - commerce

Bareilly College

High School Diploma -

Bishop Conrad School

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MOHAMMAD UMAR FAROOQ