MOHAMMAD UZAIR
New Delhi
Summary
Results-driven senior associate with several years of experience and a proven track record of success in project management, client relations, and team leadership. Adept at driving initiatives from conception to completion, while ensuring adherence to quality standards and timelines. Strong communicator with a talent for building and nurturing productive relationships.
Overview
10
10
years of professional experience
Work History
QA Analyst
FHRM ( Fidelity Healthcare Receivables Management Pvt. Ltd.
Gurgaon Haryana
04.2026 - Current
- Performed quality checks on medical billing and coding processes to ensure accuracy and compliance.
- Reviewed claims, patient records, and billing documentation for errors and discrepancies.
- Monitored team performance and maintained quality standards in RCM operations.
- Identified billing issues, claim denials, and process gaps, and provided corrective feedback.
- Ensured adherence to insurance guidelines, HIPAA regulations, and company policies.
- Prepared quality audit reports and supported process improvement initiatives.
Medical Billing Executive
FHRM ( Fidelity Healthcare Receivables Management Pvt. Ltd.
02.2023 - 03.2026
- Managed medical billing processes, including claim submission, payment posting, and insurance follow-ups.
- Verified patient insurance eligibility and processed billing documentation accurately.
- Resolved denied and rejected claims to facilitate timely reimbursements.
- Maintained patient records while coordinating with healthcare providers and insurance companies for seamless billing processes.
- Compiled billing reports to ensure compliance with healthcare regulations and company policies.
- Assisted patients with billing queries and payment-related issues professionally.
Customer Service Senior Associate
Air India Sats
07.2019 - 03.2022
- Oversaw ticket sales and provided customer service.
- Provided exceptional customer service while selling tickets to patrons at a variety of events.
- Assisted customers with selecting the best ticket package for their needs.
- Assisted customers in selecting the appropriate tickets and seating arrangements.
- Provided prompt and courteous customer service.
- Handled customer complaints and provided solutions in a timely manner.
- Resolved customer complaints and inquiries efficiently, ensuring customer satisfaction.
- Built strong customer base through exceptional service and support.
- Created and implemented customer service practices that improved engagement and satisfaction.
- Managed high-priority client relationships to ensure satisfaction and retention.
- Prepared and maintained records on all the activities undertaken in the area of sales.
- Air India Sats at IGI Airport Terminal - 3
Turnaround Coordinator/Counter Controller
King Abdul Aziz International Airport
Jeddah
09.2016 - 10.2016
- Oversaw logistics and coordination for Hajj operation flights at Jeddah Airport, ensuring seamless operations.
- Coordinated aircraft parking locations, ensuring effective communication among all units and teams.
- Facilitated communication between departments to ensure timely and accurate information relay.
- Coordinates with other areas and teams to ensure flight-servicing activities are done in a timely and efficient manner.
- Assists in communications with other departments to ensure flight information (arrival/departure) is relayed to all concerned in a timely and correct manner.
- Prepares load sheets for assigned flights and provides clear and precise loading instructions to the team.
Education
Certificate Course - Accounting Package
Bhartiya Travel and Tourism Vidya Management Bhawan
01-2008
Intermediate -
NIOS
01-2005
1 Year Diploma - Computer Application
NCPUL
01-2004
High School -
CBSE
01-2001
Bachelor of Arts (BA) -
University
Skills
- Claims Processing
- Healthcare Software
- Healthcare Knowledge
- Excel expertise
- MS Office (Word, Excel, PowerPoint)
- Sita DCS
- Decisive leadership
- Team coordination and leadership
- Professionalism under pressure
- Results-driven responsibility
- Diverse communication skills
- Detail-oriented persuasion
Personal Information
- Date of Birth: 04/07/84
Timeline
QA Analyst
FHRM ( Fidelity Healthcare Receivables Management Pvt. Ltd.
04.2026 - Current
Medical Billing Executive
FHRM ( Fidelity Healthcare Receivables Management Pvt. Ltd.
02.2023 - 03.2026
Customer Service Senior Associate
Air India Sats
07.2019 - 03.2022
Turnaround Coordinator/Counter Controller
King Abdul Aziz International Airport
09.2016 - 10.2016
Certificate Course - Accounting Package
Bhartiya Travel and Tourism Vidya Management Bhawan
Intermediate -
NIOS
1 Year Diploma - Computer Application
NCPUL
High School -
CBSE
Bachelor of Arts (BA) -
University