MOHAMMAD WAQID

I played a pivotal role in managing and growing the online community through platforms like Discord and Telegram. I actively contributed to increasing Twitter followers and Discord members by curating engaging long-form content for Medium articles focused on trading competitions and ambassador programs and short-form contents for social media like Twitter and Discord. To foster community engagement and enhance project credibility, I hosted Twitter Spaces, Game Nights, and Discord Community Calls. Additionally, I implemented innovative campaigns on Galxe and Zealy to boost community engagement and follower count. My outreach efforts included collaborating with influencers to expand the project's reach. I actively engaged with the audience on Discord and Telegram, fostering a sense of community and encouraging new traders by sharing valuable trading tips. To ensure transparency and track campaign progress, I generated regular reports for management.

As a key community strategist, I successfully grew the community by 5,000 members through strategic engagement initiatives and content creation. I acted as a liaison between the community and executive leadership, conveying community insights to inform strategic decision-making. Additionally, I onboarded and managed 50 members for our ambassador program, fostering a dedicated and passionate community of advocates. To enhance player satisfaction and retention, I developed and executed community engagement strategies. I effectively increased the game's online presence and user engagement by managing and curating content across various social media platforms. Moreover, I hosted dynamic and insightful Twitter Spaces sessions, fostering a rich and engaging dialogue within the community. By utilizing analytics tools to track community growth, engagement metrics, and user behavior, I provided insights for strategic decision-making and implemented KPIs to measure the success of community initiatives and adjust strategies accordingly.

• Worked on building an NFT and Metaverse project in different blockchains.
• Cretated custom tokenomics to support the project's ecosystem.
• Created Lightpaper, Whitepaper or Content for Medium article or other social media posts.
• Built and maintained Twitter page and Discord server with over 3000 followers from the ground up.
• Helped secure collaborations with other like-minded NFT projects and content creators.
• Handled day-to-day marketing operations and devised innovative solutions to create more market for the NFT collection.
• Planned and executed regular community activities to keep them engaged and built a lively community on the Discord server
• Worked with Game Developers, 2D and 3D Character artists, Blockchain Developers, Web Developers involved in the project development.
• Managed a team of 8 members to deliver efficient results.
• Wrote contents for the lightpaper, whitepaper, road map articles, medium articles and social media posts.
• Achieved sellout of NFT collection with 6,000 NFTs and generated revenue of over $500,000.

• Handled escalation calls and chats and provide solutions to the customers in real-time and try to retain the customer.
• Resolved issues and recommended actions based on production and compliance reports.
• Bridged between the customer and the logistics team to get the order delivered within the ETA.
• Closed over 30 tickets per day to meet tight deadlines.
• Highlighted the logistic and technical problems to the relevant team across PAN India and followed up on the resolution for the same.
• Worked on CRM to tackle the issues and closed tickets with satisfactory resolution within the stipulated timeline.

As an Advisor, I am actively involved in providing strategic guidance and expertise to the project. My role encompasses various aspects of the project's development, including community building, marketing, tokenomics, technical considerations,and project management. I am currently working closely with the team to develop strategies for fostering a vibrant and engaged community around the NFT project. My expertise in tokenomics and blockchain technology is being utilized to provide valuable insights on the project's economic sustainability and technical aspects. My contributions are focused on setting the project on a solid foundation for future success.

• Provided high-level telephone and e-support by assisting clients with questions concerning product specifications, cost, billing, and technology issues.
• Proactively upsold products or services and introduced extended warranty options to customers.
• Tracked results of various promotional campaigns by gathering customer feedback and recommended improvement areas.
• Transferred calls to the relevant department for further assistance.
• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.

• Norton is the world's highest-selling anti-virus computer software.
• Provided Tier 1 IT support to non-technical internal users through desk-side support services.
• Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Explained security measures in simple terminology to help users understand malware and phishing threats.
• Collaborated with supervisors to escalate and address high-level technical issues.
• Translated complex technical issues into digestible language for non-technical users.