Mohammad Yunus
New Delhi
Summary
Area Manager Operation, with work experience of over 18 + years of across Retail industries. Developing and implementing business strategies to improve operational efficiency and achieve sales targets within the area. Recruiting, training, and mentoring store managers and staff to ensure high levels of customer service and team performance. Analyzing sales data and market trends to identify opportunities for growth and areas for improvement. Handling customer complaints and resolving issues that escalates beyond the store level. Reporting to senior management on area performance, challenges, and strategic initiatives.
Overview
19
19
years of professional experience
Work History
AREA MANAGER OPERATIONS
SNNR PVT.LTD (SUPER 99)
12.2017 - Current
- Developing and implementing business strategies to improve operational efficiency and achieve sales targets within the area
- Managing and overseeing the performance of multiple store locations or business units within a geographic area
- Recruiting, training, and mentoring store managers and staff to ensure high levels of customer service and team performance
- Conducting regular site visits to monitor operations, address issues, and ensure compliance with company policies and procedures
- Analyzing sales data and market trends to identify opportunities for growth and areas for improvement
- Preparing and managing the area's budget, including forecasting, resource allocation, and cost control
- Collaborating with marketing and merchandising teams to plan and execute promotional campaigns and in-store layouts
- Building and maintaining relationships with local community leaders, businesses, and customers to enhance the company's brand and market presence
- Ensuring all locations comply with health and safety regulations to provide a safe environment for employees and customers
- Handling customer complaints and resolving issues that escalates beyond the store level
- Reporting to senior management on area performance, challenges, and strategic initiatives
- Facilitating communication and fostering a positive work culture across all stores in the area
STORE MANAGER
NINETY NINE GENERAL RETAIL PVT.LTD (Store 99)
Mumbai
11.2009 - 11.2017
- I was looking after a store area 7000 sq.ft and managing total staff of 20 team members including 1 ASM and 2 Floor Incharge
- (Phoenix Market City Kurla (W) Mumbai)
- Sales and 'bottom-line' profits of the store
- Recruit, hire, train, evaluate and counsel store employees
- Schedule, organize and direct assignments
- Encourage store employees to take ownership for their performance and career development plans; follow up on a regular basis
- Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank
- Ability to handle all aspects of retail operational and merchandising management issues, from the delivery of stock to the store to the final sale of the product to the customer
- Manage speed of service results, controls inventory that is used for service orders, and is responsible for the overall organization and appearance of the service center
- Order and receive spare parts for service orders, return defective parts to RMA department file all service order and purchase order paperwork, review service orders for correctness in billing
- Team management, Inventory management, Visual merchandising, Making activities, and Promotional activities
DUTY MANAGER
EXPRESS RETAIL SERVICES PVT.LTD (BIG APPLE)
03.2008 - 10.2009
- Handling a team of 18 candidates with performance and branch sales report
- Handling the sales, billing& inventory of the product through RETAIL WIZ software
- Coordinating with Head Office of Big Apple at Naraina through internet for aspects like inventory report and sales reports etc
- Maintaining all the paper-work relating to branch in MS-Office
- Maintaining Daily Activity Report for Team & Seniors as per different producers
- Handling the customers with proper care
- Taking care of customer needs and solving their queries Internet & Telephonic Interaction
- Giving proper feedback to customers so as to satisfy their needs
- Responsible to people management
- Responsible for cash management
- Goods receive notes
- Purchase return notes
TEAM SUPERVISOR
SUBHIKSHA RETAIL PVT.LTD.
04.2006 - 02.2008
- To deal with walk-ins customers
- In and out shop display
- Implementation of sales promotional schemes
- Inventory management
- Seasonal sales budgeting
- Billing and cash management
- Daily weekly and monthly report submitting to head office
Education
Master of Commerce (M.com) -
Dr. B.R Ambedkar University
Agra03-2005
Bachelor of Commerce (B.com) -
Dr. B.R Ambedkar University
Agra03-2003
Skills
- Operations Management
- Team Development
- Recruitment and hiring
- Staff Training and Development
- Territory Management
- Customer Relationship Management
- Staff Management
- Inventory Management
- New stores opening
- Customer service
- Team Motivation
- Controlling cost
Languages
- English
- Hindi
- Urdu
Personal Information
- Date of Birth: 05/12/1981
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Other Qualifications
- MS Office
- Internet
Interests and Hobbies
- Traveling
- Playing and watching cricket
- Gym exercise
- Fashion and shopping
Timeline
AREA MANAGER OPERATIONS
SNNR PVT.LTD (SUPER 99)
12.2017 - Current
STORE MANAGER
NINETY NINE GENERAL RETAIL PVT.LTD (Store 99)
11.2009 - 11.2017
DUTY MANAGER
EXPRESS RETAIL SERVICES PVT.LTD (BIG APPLE)
03.2008 - 10.2009
TEAM SUPERVISOR
SUBHIKSHA RETAIL PVT.LTD.
04.2006 - 02.2008
Master of Commerce (M.com) -
Dr. B.R Ambedkar University
Bachelor of Commerce (B.com) -
Dr. B.R Ambedkar University
Similar Profiles
Kamal HamidKamal Hamid
Manager at Super 99 Cents PlusManager at Super 99 Cents Plus
Sarbjeet SinghSarbjeet Singh
HR Executive at Super Hoze Industries Pvt.Ltd.HR Executive at Super Hoze Industries Pvt.Ltd.
ANITA PALANITA PAL
Nurse at Maxwell Super Multi Speciality Hospital PVT.LtdNurse at Maxwell Super Multi Speciality Hospital PVT.Ltd