MOHAMMAD ZABIULLAH

Created targeted digital marketing campaigns to promote products across various e-commerce platforms.

Managed social media campaigns, enhancing online presence and audience engagement.

• Built a network of influencers, including celebrities and bloggers, to boost brand exposure.

Analyzed website traffic and user behavior, optimizing marketing strategies accordingly.

• Conducted keyword research to uncover new opportunities in organic search rankings.
• Optimized web pages using SEO techniques for improved search engine visibility.
• Evaluated performance metrics such as page views, click-through rates, and conversion rates for each campaign.
• Monitored competitors’ activities to remain informed about industry trends.

• Resolved customer inquiries using company support systems to enhance service quality.
• Ensured customer satisfaction through effective problem resolution and clear communication.
• Provided prompt technical support by addressing inquiries and swiftly resolving issues.
• Achieved first-call resolution for many issues while escalating complex cases for further assistance.
• Maintained current knowledge of company products and services to provide accurate support.
• Documented customer interactions in CRM to track requests, issues, and solutions.
• Engaged in team meetings to strategize improvements for customer experience.
• Mentored junior team members, fostering skill development and enhancing overall team performance.