Mohammad Zahid Siddiqi

• Client: NewFold Digital (Hostgator, BigRock & DigiPac)
• Managing high-stakes operations for NewFold Digital's Indian brands (HostGator and BigRock) and the Australian brand (DigiPac).
• Conducted presentations to clients and senior leadership, showcasing sales performance, progress on tasks, and strategic initiatives.
• Leading administrative responsibilities, including overseeing sales teams, setting ambitious targets, and ensuring seamless delivery of high-quality results.
• Acting as a primary liaison with client leadership to align operational strategies with brand goals.
• Driving team excellence through coaching, performance tracking, and fostering innovation in sales strategies to optimize pipelines and conversion rates.
• Steering cross-functional collaborations with product, engineering, and marketing teams to enhance offerings and ensure client satisfaction.
• Monitoring and addressing critical performance metrics like UFR and pacing, while proactively developing strategies to mitigate shortfalls.

• Client: NewFold Digital (Hostgator and BigRock)

As Associate Manager (Jan 2023 – Oct 2024) and Team Lead (Jan 2022 – Dec 2023):

• Collaborated closely with Client NewFold Digital to drive sales and customer satisfaction for their web hosting brands, Hostgator and BigRock.
• Led the team in managing the sales pipeline, setting pricing strategies, and consistently meeting or exceeding monthly and quarterly sales targets.
• Worked on competitor analysis, customer feedback, and product improvements to enhance service offerings.
• Played a key role in launching new products by coordinating with cross-functional teams, ensuring smooth rollouts.
• Utilized JIRA to create and manage tickets for product improvements, bug fixes, and escalations, streamlining project management and issue resolution.
• Utilized Salesforce for pipeline management, lead tracking, and deal closure, while managing product improvement and escalation tickets in JIRA.
• Regularly motivated and guided the team, assisting with complex sales deals, troubleshooting, and ensuring high levels of customer satisfaction.
• Involved in Hiring of the candidates for the process in collaboration with HRs.

As Technical Sales Specialist (Mar 2021 – Dec 2021):

• Assisted HR in shortlisting and interviewing candidates for technical sales roles, while mentoring new recruits for optimal team performance.
• Handled critical customer escalations, providing timely resolutions while coordinating with product and engineering teams to improve service offerings.
• Managed high-level technical sales issues involving web hosting, domains, and server security, providing expert support through various channels (calls, chats, and tickets).
• Enhanced product offerings by collaborating with marketing and product teams to identify areas of improvement and optimize features.

As Analyst and Senior Analyst (April 2017 – Feb 2021):

• Delivered front-line technical support for web hosting services, domains, and server security solutions through chats, calls, and tickets, ensuring prompt resolution of customer issues.
• Specialized in web content migration and troubleshooting server compatibility, while actively driving the sales of web hosting products, domains, and security services.
• Maintained a robust sales pipeline using Salesforce for CRM, ensuring effective lead follow-ups, understanding lost opportunities, and closing deals to meet monthly sales targets.
• Provided advanced support for escalations, guiding the team on complex sales and technical troubleshooting, while performing R&D on products to enhance the service portfolio.
• Consistently hit sales goals by managing renewals and driving repeat business through a customer-focused approach.

• Conducted testing of HP drivers, firmware, and utilities on various HP servers and network adapters.
• Specialized in testing network adapters (Netxen, Broadcom, Intel, QLogic, Mellanox) across operating systems like Windows, RHEL, SLES, VMware, and Hyper-V.
• Performed iSCSI and FCoE testing on Emulex, QLogic, and Broadcom adapters, ensuring compatibility with storage systems.