Mohammad Zahid Wani
Dubai
Summary
Dynamic professional with expertise in technical sales, customer service, retail, hospitality, and logistics. Recognized for achieving high productivity and efficiency through effective client relationship management and strategic sales planning. Proven communication and problem-solving skills drive successful outcomes in competitive environments. Committed to enhancing client engagement and fostering growth through innovative strategies.
Overview
4
4
years of professional experience
Work History
ICT Sales Representative
Innovations Driven Marketing
Dubai
05.2024 - 11.2024
- Secured long-term accounts by providing recommendations to promote brand effectiveness and product benefits.
- Cross-sold additional products and services to purchasing customers.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Assisted customers in making informed decisions on the best credit card product for their needs.
- Prepared regular reports on sales activities such as number of applications processed, approval rate.
- Reviewed credit history to determine eligibility for certain types of cards.
- Assisted with customer requests and answered questions to improve satisfaction.
Retail Cashier
V- Mart-Mall
Srinagar
04.2022 - 08.2023
- Processed daily sales transactions and accurately handled customer payments, including cash, credit/debit cards, and mobile payments
- Addressed customer inquiries and provided recommendations tailored to individual needs, leading to an increase in customer satisfaction and repeat business
- Reconciled cash drawers at the start and end of shifts, ensuring the accuracy of daily sales receipts and records
- Managed returns and exchanges in accordance with company SOPs, maintaining compliance with return policies and customer satisfaction
- Proactively assisted in stocking, rotating merchandise, and ensuring products were properly displayed at cash tills and Q-rails to optimize sales
- Promoted Point of the Month (POTM) products and store promotions through direct customer interactions, contributing to monthly sales targets
- Supported store visual merchandising according to SOPs and brand guidelines, ensuring a well-organized and appealing shopping environment
- Contributed to team collaboration by maintaining positive relationships with colleagues and providing assistance during busy hours
Front Office Associate
The Khyber Himalayan Resort & Spa
Srinagar
07.2021 - 03.2022
- Assisted guests with check-ins, check-outs, and general inquiries, ensuring a high level of satisfaction
- Performed parking administration duties, processed payments through the cash register system, and maintained accurate records
- Provided concierge services, offering guests information about local attractions, amenities, and directions
- Handled guest complaints professionally, resolving issues promptly to ensure customer satisfaction
- Ensured adherence to grooming standards and maintained a professional appearance at all times
- Supported event operations, assisting guests with access and directions to various event spaces within the hotel
Logistics Coordinator
Hubex Services Private Limited
Srinagar
11.2020 - 06.2021
- Support the logistics team in the successful delivery of customer orders
- Manage and track shipments from fulfillment centers to end consumers, ensuring compliance with service level agreements (SLAs) and performance targets
- Train and guide delivery associates on standard operating procedures to enhance efficiency
- Prevent financial losses by addressing issues related to lost, damaged, or incorrect deliveries
- Facilitate communication with internal teams to ensure seamless operational processes and end-to-end oversight
Education
Attested Masters of Commerce -
Indira Gandhi National Open University
01.2021
Bachelors of Commerce -
University of Kashmir
01.2018
One Year Diploma In Computer Application -
National Institute of Electronics & Information Technology (NIELIT)
01.2016
Six Months DTP -
Institute of information Technology & Communication
01.2012
Skills
- Customer service
- Client handling
- Microsoft Excel
- Emails
- Cash handling
- Front office desk
- Communication skills
- Teamwork and interpersonal skills
- Sales
- Configuration
- Motivational skills
- Customer Satisfaction
- Accounting
- Administrative Support
- Maintain relationships with customers
Languages
- English
- Hindi
- Urdu
- Arabic
- Kashmiri
Personal Information
- Date of Birth: 01/02/97
- Marital Status: Single
Languages
English
First Language
Hindi
Proficient (C2)
C2
Urdu
Proficient (C2)
C2
Kashmiri
Proficient (C2)
C2
Timeline
ICT Sales Representative
Innovations Driven Marketing
05.2024 - 11.2024
Retail Cashier
V- Mart-Mall
04.2022 - 08.2023
Front Office Associate
The Khyber Himalayan Resort & Spa
07.2021 - 03.2022
Logistics Coordinator
Hubex Services Private Limited
11.2020 - 06.2021
Attested Masters of Commerce -
Indira Gandhi National Open University
Bachelors of Commerce -
University of Kashmir
One Year Diploma In Computer Application -
National Institute of Electronics & Information Technology (NIELIT)
Six Months DTP -
Institute of information Technology & Communication
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