Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Timeline
Generic

Mohammad Zaid

Lucknow

Summary

Polished Hospitality Associate delivers exceptional service and value to guests. Relentless and creative team player with flexibility to effectively manage client demands. Possesses strong business acumen and high professional ethics.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Hospitality Associate

Hotel Al Noor
Lucknow
01.2021 - 08.2023
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Coordinated with vendors to arrange catering services for special events held at the hotel.
  • Delegated work to staff, setting priorities and goals.
  • Responded to and resolved guest issues or complaints.
  • Built and maintained productive relationships with employees.

Industrial Trainee

The Grand Oberoi Hotel
Kolkata
05.2018 - 08.2018
  • Monitored inventory levels and placed orders as needed.
  • Communicated with multidisciplinary team to learn and develop practical skills.
  • Welcomed customers to property and offered immediate assistance with needs.
  • Supported team operations by keeping supplies well-stocked and stations ready for guest service.
  • Maintained knowledge of daily specials and promotions offered by the restaurant.
  • Assisted guests by promptly responding to questions, requests and concerns.

Education

Bachelor of Hotel Management - Hospitality

Amity University
Lucknow
01-2020

Intermediate -

St Henrey School
Lucknow
01-2016

Highschool -

City Montessori School
Lucknow
01-2013

Skills

  • Event Coordination
  • Performance Improvement
  • Relationship Building
  • Investigating Complaints
  • Team Leadership
  • Customer Service
  • Conflict Resolution

Certification

HenreyHighschooldoing my industrial training from The Grand Oberoi Hotel,Kolkata.

Accomplishments

  • Participated in the college fest (AMIPHORIA 2016) F&B service competition organized by Amity School of Hospitality and was awarded II prize.

Affiliations

  • Volunteered as Student’s team leader(BUDDY SYSTEM) who participated in college Fest AMIPHORIA F&B Competition 2018.
  • • Event Coordinator in theme based lunch on RAJASTHANI CUISINE 2017.

Timeline

Hospitality Associate

Hotel Al Noor
01.2021 - 08.2023

Industrial Trainee

The Grand Oberoi Hotel
05.2018 - 08.2018

Bachelor of Hotel Management - Hospitality

Amity University

Intermediate -

St Henrey School

Highschool -

City Montessori School

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Mohammad Zaid