Summary
Overview
Work History
Education
Skills
Timeline
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MOHAMMAD ALI GHAVI

MOHAMMAD ALI GHAVI

Sales & Marketing Professional
Hyderabad

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Industrious and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated product expertise, including competitive offerings, pricing and market positioning. Customer-focused professional with successful 17-year career in multiple sectors. Innovative and goal-oriented Management professional committed to customer satisfaction. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through experience. Reliable employee seeking challenging position. Offering excellent communication and good judgment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience
5
5
years of post-secondary education
6
6
Languages

Work History

Managing Partner

The Cambre House Restaurant
Vijayawada
10.2017 - 04.2022
  • Managed a 100 seater resto lounge in the busy city of Vijayawada, Andhra Pradesh.
  • Analyzed and presented financial standings and cost effectiveness to other partners and investors.
  • Established and implemented business procedures and process improvements.
  • Managed restaurant scheduling, foodservice and customer service.
  • Scheduled 30 restaurant workers daily and filled in for shifts.
  • Increased revenue by 50% with successful promotional strategies and reductions in costs.
  • Audited kitchen and front of house to guarantee cost-effectiveness of restaurant.
  • Manage day to day operations of restaurant and maintain clean and healthy work environment both for clients and employees
  • Liase with various home delivery partners like Swiggy, Zomato, Uber eats and make sure to get extra revenue and profitability at the same time.
  • Staff management and provide a healthy work environment to workers at all levels.

Operations Manager

Crave Kitchens
Hyderabad
10.2014 - 07.2017
  • Manage daily operations of restaurant for smooth functioning.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Spearheaded department training to enhance employee performance and boost employee productivity.
  • Advanced productivity KPIs to achieve key business goals and objectives.
  • Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
  • Built and reviewed master service agreements to simplify and streamline contract negotiation process.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Increased profit by streamlining operations.

Sales & Service Specialist

CIBC
Toronto
07.2013 - 01.2014
  • Engaged with customers to build rapport and loyalty.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Upsell insurance to various credit card clients online during card activation calls.
  • Fulfill metrics and customer satisfaction on each call answered during shift.
  • Solved customer challenges by offering relevant products and services.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Maintained records related to sales, returns and inventory availability.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Sales Manager

Princo Middle East FZE
Dubai
04.2010 - 03.2012
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Recruited and hired top-level talent to add value and expertise to sales department.
  • Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
  • Targeted and prospected for new business through telemarketing, individual creativity and innovation.
  • Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Reviewed customer service agreements for terms and conditions pricing and accuracy.
  • Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Maintained marketplace visibility by participating in industry-related and community activities.
  • Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Interpreted sales and pricing policies to departmental personnel and customers.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Met with clients, delivering presentations and educating on product and service features and offerings.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Promoted continuing education opportunities for sales team to bolster skills and add value to department.

Sales Executive

Princo Middle East FZE
Dubai
02.2006 - 01.2010
  • Analyzed past sales data and team performance to develop realistic sales goals.
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Held meetings with director to identify techniques to overcome sales obstacles.
  • Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Developed and led sales training initiatives for employees and teams across organization.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Utilized internal lead referral tools to solicit new business opportunities and contacts.
  • Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
  • Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Presented products to clients using dynamic presentations and practical use-case scenarios.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Sales Associate

DELL
Hyderabad
05.2005 - 01.2006
  • Handle about 60 customer calls per day from EMEA region and maximize sales.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Maintained records related to sales, returns and inventory availability.
  • Follow up on potential clients to convert them into sales successfully.
  • Maintain customer satisfaction as per company policy.
  • Engaged with customers to build rapport and loyalty
  • Provided positive first impressions to welcome existing, new and potential customers.

Education

MBA - Marketing & HR

Osmania University
Hyderabad, India
06.2003 - 04.2005

Bachelor of Computer Applications - Computers

Osmania University
Hyderabad, India
06.2000 - 04.2003

Skills

    Business Development

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Timeline

Managing Partner

The Cambre House Restaurant
10.2017 - 04.2022

Operations Manager

Crave Kitchens
10.2014 - 07.2017

Sales & Service Specialist

CIBC
07.2013 - 01.2014

Sales Manager

Princo Middle East FZE
04.2010 - 03.2012

Sales Executive

Princo Middle East FZE
02.2006 - 01.2010

Sales Associate

DELL
05.2005 - 01.2006

MBA - Marketing & HR

Osmania University
06.2003 - 04.2005

Bachelor of Computer Applications - Computers

Osmania University
06.2000 - 04.2003

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MOHAMMAD ALI GHAVISales & Marketing Professional