A result driven PMP certified professional with more than 13 years of total experience in Project Management, Project Management Office & Project deliveries. Versatile multi-lingual Project Manager with expertise Project management and working with cross-functional teams to consistently meet project deliverables. Adept at maintaining focus on achieving bottom-line results while formulating and implementing advanced technology and business solution to meet a diversity of needs. Exemplary communication and attention to detail to exceed customer expectations and maintain high levels of client satisfaction. Dedicated professional with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering and meeting organizational financial and strategic objectives.
Hi, I’m
Mohammad Amjad Hassan PMP®, PRINCE2® Practitioner
Project Management Professional At BT Global Business Services Pvt. Ltd.
Jasol Vihar , New Delhi,DELHI
Summary
Overview
14
years of professional experience
8
years of post-secondary education
3
Certificates
2
Languages
Work History
BT Global Business Services Pvt. Ltd.Gurugram, Haryana
Project Management Professional
10.2020 - Current
Job overview
- Responsible for leading all aspects of general technology project or multiple, small-scale IT projects or Large IT projects. This includes project planning, execution, timing, functionality, quality, communication, and cost in order to manage completion of work.
- Managing end to end projects for Orica and DHL account, responsible for delivery of SDWAN/ WAN/LAN/security deployment projects in Australia and New Zealand.
- Lead project deliveries by initiating and defining project scope, manage cost and estimate, scheduling implementation plan, and performance component of projects
- Maintains agreed levels of continuity consistent with customer requirements, group policies and regulatory requirements. This may include managing effective resolution of serious or complex incidents or problems, ensuring adequate steps are taken to eliminate root causes and prevent recurrence.
- Worked through different aspect of delivery including risk identification; mitigation plans; monitoring & tracking risks, budget, resource alignment and progress of project
- Responsible and accountable for the coordinated management of multiple projects from conception through delivery; directed toward strategic business and other organizational objectives
- Lead Implementation plan with network engineer in networking environment in configuration and installation of router switches, riverbed, antenna, WAPs etc
- Forecasts project revenue and ensures revenue commitments to business objectives are met.
- Effective closure of all projects with proper sign off at each stage of implementation with Service Level Agreements
- Maintaining and completing Project KPI and writing detailed and summarized project progress reports
- Actively working with business and sales manager of contract and leading deliveries to achieve quarterly/yearly targets set by management.
- Tracking activities against detailed project plans and updating project plans to include agreed change management.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Managed project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
BT Global Business Services Pvt. Ltd.Gurugram, Haryana
Project Leader
12.2015 - 09.2020
Job overview
- Project leader for client Royal Bank of Scotland
- Responsible for Kick off call with customer to discuss project scope, delivery timelines
- Getting cost of product line or from supplier, pricing specialist and BT Portals
- Preparation of quote and estimate as per project scope, taking approval from finance team and Business manager.
- Initiation and Planning stage starts with ordering of products and services as per SOW.
- Maintained and developed vendor relationship with internal stakeholders (Openreach engineer, Provider end engineer) and external stakeholders (Site supervisor, Customer, Field engineer, third parties) involved
- Ensuring MCR and TRC in place and arranging PE resources for any potential troubleshooting identified to maintain business continuity network infrastructures services.
- Managed, tracked milestones, and provided performance status by updating tools and resources using project tracker to all fields on every ordered service to meet commitment dates and milestones
- Responsible for network planning, equipment orders (Cisco) and NTEs, remote support, and scheduling field technicians for successful test and turn-up
- Create monthly financial forecasts and monthly projects status reports to ensure projects in line and within projected scope
- Defined responsibilities, duties, and roles of each team member.
- Observed progress of each project, examined risks, and coordinated contingency plans.
- Felicitate customer and team meetings and discussed project's goals and objectives.
- Submitting weekly reports for project manager showing progress against outstanding milestone, status, issues, risks and dependencies.
- Lead implementation plan by testing of all new services and after UAT and RTT, successfully handed over to business.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Inspired and coached team members.
- Collaborated with team members to develop, identify and accomplish assigned goals and objectives.
Tech MahindraNoida, Uttar Pardesh
Subject Matter Expert
05.2010 - 12.2015
Job overview
- Managing the end-to-end delivery of custom IT solutions to small and medium businesses in UK with Project Manager
- Coordinating with various teams and verticals within British Telecom as well as external suppliers and contractors and ensure that the project stays on course, meets all the SLAs, and delivers before time
- I have listed below a broad overview of the routine activities and reviews we conduct as PSO, beginning once we accept a project till we commence billing and close it down
- Upon accepting a Project, we thoroughly review the request and ensure that the circuits and inventory requested are compatible with each other, currently in stock and that provision lead times obey to the requested site go live date
- Within days of accepting the job we prepare a document named as PROP broadly defining the project and carrying all relevant details
- Share the web-link with stakeholders and assign profile specific access to them
- Begin with circuit and equipment ordering
- We chase it to get an order reference number in case we get no response within the agreed TAT
- We escalate it to concerned team
- To ensure delivery should as per agreed lead-time
- We may be dealing 30 projects at a time with an average 3 site each
- We must timely highlight any order that may slip by the issuing team and so we maintain job trackers
- Attend internal project conference calls as and when required by the BT Project Team to share the project milestone achieved
- Co-ordination with Openreach engineer, Field engineer, site supervisor, commissioning engineer to ensure successful installation of network and telecommunications systems
- Monitors Quality Assurance and ensures work meets customer specification and industry standards
- Request for the Inventory and ensure it confirms with the customer order and commissioning report
- Finally handover the services to the customer.
Igate Global Solutions Ltd.Noida, Uttar Pradesh
Sr. Associate
05.2009 - 05.2010
Job overview
- Cancellation of the insurance policies for the Customers of Royal Bank of Canada
- Translating the product description from English to French and vice versa
- Money transfer and premium to the customer end by wire transfer.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
HSBC Electronic Data Processing India Pvt Ltd.Hyderabad, Andhra Pradesh
Customer Service Executive
06.2008 - 05.2009
Job overview
- Worked in Domestic Payment Team for HSBC France.
- Back - end Support , fast-paced office for both English and French-speaking customers.
Education
Delhi UniversityNew Delhi, DL
B. A (Hons) (bachelor’s Degree) from English
08.2005 - 05.2008
University Overview
Department of Germanic And Romance StudiesUniversity Of Delhi
Three Years Advance Diploma in French Language from French Language
06.2005 - 08.2010
University Overview
Timeline
Project Management Professional (PMP) from Project Management Institute.® PMP® Number: 3131632
08-2021
Project Management Professional
BT Global Business Services Pvt. Ltd.
10.2020 - Current
Project Leader
BT Global Business Services Pvt. Ltd.
12.2015 - 09.2020
Prince2 Foundation - MY007091 - from APMG-International.
01-2015
Prince2 Practitioner MY007118. - from APMG-International.
01-2015
Subject Matter Expert
Tech Mahindra
05.2010 - 12.2015
Sr. Associate
Igate Global Solutions Ltd.
05.2009 - 05.2010
Customer Service Executive
HSBC Electronic Data Processing India Pvt Ltd.
06.2008 - 05.2009
Delhi University
B. A (Hons) (bachelor’s Degree) from English
08.2005 - 05.2008
Department of Germanic And Romance Studies
Three Years Advance Diploma in French Language from French Language
06.2005 - 08.2010
Skills
Project planning and Scheduling
Certification
Project Management Professional (PMP) from Project Management Institute.® PMP® Number: 3131632
LinkedIn Learning - Certifications
LinkedIn Learning - Certifications
- Agile Marketing Foundations.
- Agile Project Management: Comparing Agile tools.
- Scrum: The Basics.
- Cert Prep: Scrum Master.
Availability
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Tools
Tools
MYPD, PPR, Microsoft Project, Smart Sheet, BMC Remedy , Diplomat, ELMO, BigBird, BFGIMS, TeamGantt, Microsoft Visio and etc