Mohammad Arif Ansari
Dubai
Summary
Flexible hard worker ready to learn and contribute to team success. Confident Personal Banker professionally handling complaints and problems to build customer loyalty. Skilled in handling transfers, processing checks, and presenting financial products to customers. Solid knowledge of personal banking practices and regulations. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Personal Banker
Mashreq
Dubai
08.2014 - Current
- Met with customers to analyze financial needs and maximize sales opportunities.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Cultivated relationships with partners to fulfill or provide appropriate referrals for clients.
- Collaborated effectively with other departments such as operations or marketing teams to ensure efficient delivery of services.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Maintained position of trust and responsibility by keeping customer business confidential.
- Performed special services for customers, ordering bank cards and checks.
- Provided comprehensive financial advice and solutions to customers, including investments, mortgages, loans and insurance.
- Utilized sales techniques such as cross-selling additional products or services to increase revenue potential for the bank.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Developed relationships with customers by providing exceptional customer service and responding promptly to inquiries.
- Conducted customer needs assessments to identify appropriate products and services for clients.
- Expanded customer relationships by maintaining regular follow-up processes and rapport.
- Educated customers on available banking products such as credit cards, debit cards and online banking services.
- Analyzed customer financial information to recommend suitable banking products that meet their individual needs.
- Coached junior staff members on best practices related to personal banking services.
- Resolved problems or discrepancies concerning customers' accounts.
- Assisted and advised customers on using online and mobile banking systems.
- Resolved customer complaints quickly and efficiently while maintaining a professional demeanor at all times.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Sales Executive Personal Finance
Emirates Islamic Bank
Dubai
08.2012 - 07.2014
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Utilized CRM software to track leads and manage accounts throughout the sales cycle.
- Implemented processes for cross-selling products or services based on customer needs.
- Initiated contact with prospects via email campaigns or cold calls in order to generate leads.
- Used cold calling and networking to sell products and services.
- Identified new potential markets and developed plans for targeting them.
- Negotiated terms of sales agreements and developed contracts to successfully close sales.
- Organized promotional activities such as trade shows or webinars aimed at increasing brand awareness.
- Sourced new sales opportunities through inbound lead follow-up.
Relationship Officer
Citibank
Dubai
03.2010 - 06.2012
- Selling credit card through calls & cold call.
- visiting companies to sales credit card over achieved targets.
- Assessed customer profiles prior to making recommendations regarding suitable credit cards.
- Executed updated marketing plans to increase branding exposure, customer traffic and sales.
- Maintained records of all transactions related to credit card sales activities.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Achieved sales goals, increasing revenue.
- Participated in promotional events aimed at increasing awareness of available credit card offerings.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
- Advised customers on how best to utilize their credit cards for maximum benefit.
- Created and maintained relationships with clients to ensure customer satisfaction.
- Researched competitors' products and services to determine competitive advantages.
- Analyzed current market trends to identify potential new business opportunities.
Relationship Manager
India Infoline Limited
NEW DELHI
01.2009 - 01.2010
- Maintaining the portfolio of customer.
- Creating High network clients data base for future references
- Giving the best of customer satisfaction to the client and to create opportunities for further growth of business to the organization
- Giving the daily market update for trading, and always trading for good benefit.
- Direct reporting to BM (Branch Manager).
Relationship Officer
DBS Cholamandalam
NEW DELHI
07.2007 - 12.2008
- Dealing with D-Mat & online trading Account.
- Giving the daily market update for trading, and always trading for good benefit.
- Opening D-Mat account & Trading Account.
Education
MBA - Sales And Marketing Education
Integral University
Lucknow08-2023
BBA - Sales and Distribution
Institute Of Management Studies
Noida NCR07-2007
Skills
- Cross-Selling and Upselling
- Member Support
- Banking Policies and Procedures
- Regulatory Compliance
- Customer Service
- Relationship Building
- Opportunity Identification
- Banking
- Loan Application Expertise
- Client Relationship Management
- Customer Satisfaction
- Increased Revenue
- Portfolio Analysis
- Sales Strategy
- Business Development
- Financial Product Expertise
- Positive Attitude
Accomplishments
- Received many time extra miles award.
- Always been top sales & services officer
- Received best SSO award in 2017
- received highest credit card Sales Trophy
Certification
- NCFM Capital Market (NSE)
- UAE Driving License.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Urdu
Proficient (C2)
C2
Websites
Affiliations
- Actively participate and won prize in academic and cultural events organized at school and college.
- Actively participate in social work and donation camp, which organized in my locality.
Custom
Excellent in MS Word, Excel, PowerPoint and Internet
Operating System. Playing Cricket.
References
References available upon request.
Timeline
Senior Personal Banker
Mashreq
08.2014 - Current
Sales Executive Personal Finance
Emirates Islamic Bank
08.2012 - 07.2014
Relationship Officer
Citibank
03.2010 - 06.2012
Relationship Manager
India Infoline Limited
01.2009 - 01.2010
Relationship Officer
DBS Cholamandalam
07.2007 - 12.2008
MBA - Sales And Marketing Education
Integral University
BBA - Sales and Distribution
Institute Of Management Studies
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