Mohammad Asif Shaikh
Mumbai
Summary
Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Overview
5
5
years of professional experience
Work History
Captain Waiter
Bangtanshefs
Mira Road
08.2021 - Current
- Analyzed customer feedback surveys to identify areas needing improvement.
- Provided assistance to kitchen staff when needed during peak hours or special events.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Implemented new POS system and trained staff members on use.
- Trained new employees to perform duties.
- Resolved customer complaints in an efficient manner while maintaining a positive attitude towards guests at all times.
- Presented menus and answered questions regarding items.
Guest Service Associate
Shara start
Vile Parle
08.2020 - 12.2020
- Greeted walk-in and phone guests, determining interests and needs.
- Developed strong relationships with repeat customers through positive interactions.
- Answered incoming calls from potential customers to answer questions about hotel amenities, rates, availability.
- Worked effectively in team environments to make the workplace more productive.
Education
Bachelor of Science - Hospitality And Tourism Management
Anjuman-I-Islam's Institute of Hotel Management &
C.S.T Mumbai 05-2021
Skills
- Wine pairing
- Strong leadership
- Order taking
- Fine-dining expertise
- Special dietary requirement
- MS excel
- POS: Pp captain
Languages
Hindi
First Language
English
Upper Intermediate
B2
Urdu
Proficient
C2
Timeline
Captain Waiter
Bangtanshefs
08.2021 - Current
Guest Service Associate
Shara start
08.2020 - 12.2020
Bachelor of Science - Hospitality And Tourism Management
Anjuman-I-Islam's Institute of Hotel Management &