Mohammad Aslam Juneja

• Knowledge Management System – Support (National, Coordinating for maintaining RFIS’s video content to dissemination on YouTube Channel
• Coordinating for a compilation of all the video modules
• Facilitating and organizing periodical YouTube Live program training among team members
• Developing and Support for creating an online survey, report, study form with the support of open-source applications like ZOHOForm, JOTForm, etc
• Introduce new technology platforms available on open source platform to field team and provide training about the tools, like StreamYard, Microsoft Team, etc
• Coordinating and verifying compilation of Knowledge Assets (audio, video, text, image) and will be stored in RF Shared Folder / Jio Cloud # Gujarat, Rajasthan, Odisha, and West Bengal

Helpline Documentation (State Level): (April 2017 to March 2019)

• To handle cloud telephony-based State level Toll Free Help Line system 18004198800
• Provide answers to caller’s different stakeholders
• To coordinate, document and analyze all the recorded telephone calls into vernacular language
• To conduct periodical feedback surveys with callers
• To maintain Customer Relationship Management database for help line callers
• Identifying & provide training to Agents for attending helpline calls, Transcription for documentation and expert
• To coordinate click to calls to those numbers are missed
• To coordinate WhatsApp documentation in CRM
• Submitting report as when require to Coordinator, Cluster coordinator and National Helpline coordinator
• Giving all implementation instructions to field team
• Posting helpline callers request for start or stop VMS service, WhatsApp service, Braille magazine in GJ Helpline WhatsApp group as well as mail to concern person
• Support GJ team to data cleaning and VMS inaugurations
• Providing reports to coordinator and CLIs for planning the activities and feedback collection
• To coordinate helpline based live phone in programme
• Maintaining all data and make presentable format

Content Dissemination (State Level): (April 2017 to March 2019)

● Maintain the state content dissemination sheets for different types of disseminations (Voice SMS, Text Message, Scrolls JIO chat & JIO Kisan and Whats app).

● Periodical reports for all disseminations of Gujarat states

● Collecting the media coverage from districts and coordinating the Media clips translations and reporting

● Ensure the VMS dissemination timings for Smooth & high reach

● Providing the good listen rate VMS users data periodically to team members to collect the feedbacks

● Collecting the Help line & dial out programme conversations for sending the VMS

● Initiated the IVRS feedback voice advisories across the districts for identify the impact users – periodically

● Maintain the JIO chat channel disseminations as state specific and crop specific

● Providing strategic inputs for JIO chat Channel – development and modifications as per state requirement and crops

● Provide the inputs to team member for promotion of JIO chat channel and online demonstrations for installations

● Support to team member to develop the shot advisory video modules as per requirement of JIO- chat channel and JIO Kisan

● Handling and Maintain all User Profile of state

● Maintaining, Cleaning, Creative new CSV based on new user profile

● Identifying various grassroots Network and Finding Out their information And Training Need

● Identifying various Communication Network Livelihood partner research Institution

● To collect and analyze secondary data about the livelihood pattern, village, sub-district, population (gender aggregation and livelihood wise) grassroots association etc. to identify the potential location for program implementation

● To conduct need assessment different stack holder based on secondary data to find out / case check on information and training needs based on ground reality

● To map and build the network with various stack holders based on content needs and training needs

● To identify suitable dissemination technology relevant to local eco system

● To disseminate information and conduct training program based on different communication platform (mobile application, local TV, radio Newspaper, advisory / demonstration at field)

● To contact periodically to same set of livelihood information seekers locations and find out the usage pattern of program advisories and document dynamic information and training needs

● To provide capacity building to knowledge providers to share the critical and social message in to the common technological platform to reach rural communities and build the capacity of rural communities for effective utilization of value added advisory

● To build result-based networking and partnership with knowledge providers and regular sending reports to them on reach and usage of their information source

Project Bhuj Bole Chhe : (Communication Platform for between NGOs, Bhuj Citizens & Municipality. Www.bhujbolechhe.org)

Management of BBC communication platform

▪ Organize orientation workshops with citizens and local groups about BBC

▪ Develop linkages with local medias

▪ Support citizens in the writing process

▪ Facebook page updates

▪ Handling Bhuj Bole Chhe hotline (dedicated phone)

▪ Monitoring of the website content

▪ Ensure the dissemination of the articles (Publication of a monthly newsletter, display on notice boards)

▪ Initiate new program like Bhuj Memory Project, Heritage Walk, Nature walk, Spot Cleaning etc to create awareness between citizens about ownership and responsibility towards city.

Support and encourage citizen’s actions in the city

▪ Coordination of public events

▪ Organization of communication campaigns

▪ Develop action-oriented partnerships between Bhuj organizations.

Interaction with local government offices

▪ Management of the Bhuj Bole Chhe concern system

▪ Visit to government offices for regular updates

▪ Interactions with the citizens

Support the communication strategy of the Homes In the City program

▪ Write articles with the support of the HIC team

Project Mahiti Mitra

▪ To develop the Program Budgeting of Mahiti Mitra (MM) every three month & maintain

▪ To Monitor the MM project and regularly evaluate. Total 17 Mahiti Mitra Center was in Kutch District.

▪ To check the register, voucher-book, visitor software, service delivery, quality of services and target achievement of each and every MM.

▪ Maintain the TRACKSHEET in excel to monitor the program

▪ To coordinate and orient to social staff to achieve the technical aspects of MM.

▪ To organize capacity building & exposure program for Information Manager (Block level coordinator) & Mahiti Mitra operator.

▪ To send the new informative SMS to village people and SETU members for update.

▪ Moderate the Kutch level website for SETU Panchayat (Blogs)

▪ To orient and train to local people, SETU staff, IMs and MMo about new social technologies effective use.

▪ To coordinate between various agencies for the Mahiti Mitra program, such as Government, NGOs, and other cells of Abhiyan etc.

▪ Integration & Mainstreaming ICT into Development for all Sector

▪ Coordination for the Program Mahiti Mitra & Village Recource Center (VRC)