Summary
Overview
Work History
Education
Skills
Languages
Languages
Accomplishments
Timeline
Generic

Mohammad Farhan Haseeb

Bangalore

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Online Operation Senior Analyst, Site Speed Tester

Lowe’s Home Improvement
Bangalore
11.2019 - 06.2023
  • Setting up Barcode Promotion, BxGy, BoGo Promotions
  • Scheduling Start and end date for the Promotion
  • Validating the Promotion in stage environment and pushing it into Production
  • Once Promo goes live checking if Promotion is working as expected
  • Connecting with Online support, Marketing team, Promo tech team, Product team, Pricing Team, Inventory team in case of any issues related to Promotion
  • In case of technical issues reaching out to Tech teams to get it resolved
  • Doing Price overrides in case of prices are incorrectly updated by getting confirmation from the senior leadership
  • Doing Production validation for all the pages depending on request
  • Validating Tags like (Buy more save More, New arrivals, New lowest price, Savings etc.) on Product display pages
  • If Tags are not appearing on production during the day of release reaching out to the relevant team to get it fixed
  • Mentoring and Training new team members
  • Updating the process docs for new changes
  • Assigning Daily tasks to the associates
  • Acting as Lead in absence of managers
  • Providing sign off for all the Major Releases from site speed team
  • Pulling up Before and After stats for any new releases, calculating the page speed performance and updating the same to the tech teams
  • Created Synthetic scripts in Blue triangle to monitor and check how the site is performing with the new functionality
  • If we found the new release/ functionality is impacting the speed of page connecting with the dev team to check on the page performance if needed a code fix
  • Have provided sign off for more then 100+ development releases
  • Working as L2 and L3 support for SRE team
  • Closed 1800+ tickets which were pending in the SRE Queue
  • Mentored and Trained new team members in SRE for the ticket closure.

Senior Process Associate (Pricing Operations)

Amazon Development Centre
Bangalore
04.2016 - 07.2019

• Proven performer with close to 3 Years of experience in Online Retail domain, primarily into Pricing Analytics.

• Work allocation, mentoring a team of 8 for AU consumables.

• Training New joiners.

• Taking care of Business requests from Vendor Managers and category leads.

• Resolving TTs depending on the request from other teams.

• Collaborated with business stakeholders such as buyers and vendors to ensure pricing/catalog quality is accurate based on changes in market.

• Ensure efficient team performance in line with the organizational objectives.

• Strong analytical and problem-solving skills.

• Adding new competitors to keep Amazon competitive in market.

• New GL Launches (Luxury beauty, Pet Products).

• Identifying the competitors during the sale. Monitoring and mapping to keep the Amazon price competitive in market.

Education

B.E - Electrical and Electronics Engineering

Visvesvaraya Technological University
01.2013

Skills

  • Competitive Market Analysis
  • Decision Making
  • Critical Thinking
  • Problem solving
  • Site speed testing
  • Creating site speed Dashboards
  • Process Improvement
  • Business Analysis

Tools: Jira, Remedy, Service Now, Blue triangle, Postman, Webpage Test, Pharos, New UI tool, Tesla

Languages

  • English, Kannada and Hindi
  • Languages

    English
    First Language
    English
    Proficient
    C2
    Kannada
    Proficient
    C2
    Hindi
    Proficient
    C2

    Accomplishments

    • Promoted from Operation Senior Analyst to Software Engineer(Site speed tester) , in less than 12-months.
    • Led team to reduce Aging Pending tickets to Single digit , earning recognition from upper management and financial reward.
    • During the time of BFCM from site speed created more then 100 Dashboards which were displayed in Technology centers.
    • Was recognized with Multiple Quarterly awards
    • Recognized as Employee of the Month for outstanding performance and team contributions.

    Timeline

    Online Operation Senior Analyst, Site Speed Tester

    Lowe’s Home Improvement
    11.2019 - 06.2023

    Senior Process Associate (Pricing Operations)

    Amazon Development Centre
    04.2016 - 07.2019

    B.E - Electrical and Electronics Engineering

    Visvesvaraya Technological University
    Mohammad Farhan Haseeb