Mohammad Irfan Azam
Customer Service
NEW DELHI,NEW DELHI
Summary
Looking for a challenging and responsible position in Customer Service where I can utilize my experience and skills for professional development and contribute effectively towards organizations objectives. And administration assistant with 2+ years of experience organizing presentation preparing facility report and maintain the utmost confidentiality.
Overview
4
4
Certifications
10
10
years of professional experience
Work History
Traffic Controller
Hajj Operation Flight
- Prepares load sheets for assigned flights and provides clear and precise loading instructions to the team
- Assists in communications with other departments to ensure information is relayed to all concerned in a timely and correct manner
- Coordinates with other areas and teams to ensure flight-servicing activities are done in a timely and efficient manner
- Assists in communications with other departments to ensure flight information (arrival/departure) is relayed to all concerned in a timely and correct manner
- Coordinates the aircraft parking locations and ensures communication to all the units and teams.
Customer Service Officer
Air India Sats
07.2019
- Managed Human Resources and Administrative departments
- Schedule and coordinate meetings, appointment and travel arrangements for supervisor and managers
- Assisted employees as needed and resolved benefit issues
- Maintained confidentiality for all personnel files
- Coordinated employment process for plant and office hourly positions
- Created new hire offer letters for supervisors and management personnel
- Supported and communicated with HR Regional Managers to ensure all future and present employees were processed accordingly
- Assisted in the administration of HR policies, procedures, and programs Assisted with administering various human resources plans and procedures
- Prepared and maintained records on all the activities undertaken in the area of operation.
Customer Senior Service Agent
Air India Sats
11.2016
- Dealing tactfully with upset or angry passenger
- Assisting Identified R.R
- Passengers to concerned custom officer
- Helping passengers through immigration and customs
- Checking of Boarding Pass and Passport at boarding gate
- Handle special situations and conditions such as flight disruption/cancellation/overbooking.
Customer Service Agent
Air India Sats
02.2014
- Performing various customer services functions (Check-in/Boarding Gate)
- Dealing with Passenger enquiries about flight departures and arrivals
- Providing information to passenger about luggage restrictions
- Weighing baggage and collecting any excess weight charges
- If you do not have connecting boarding pass, please go to the AI transfer desk, our friendly staff will issue a boarding pass of your onward flight.
AIRLINE RELATIONSHIP MANAGER
AIR INDIA SATS
NEW DELHI, NEW DELHI
05.2022 - Current
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Customer Services Agent
Aromatic Tourism.com Pvt. Ltd.
2 2013 - 1 2014
- Promoting and marketing the business
- Dealing with customer queries and complaints
- Providing advice about visas or passports.
Education
Skills
Problem solving
Certification
Has successfully passed AISATS Learning and Development Basic Ground Handling.
Personal Information
- Father's Name: Mr. Mohammad Ali
- Date of Birth: 02/27/85
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Attributes
- Ability to co-ordinate motivates and leads a team in order to meet organizations predetermined long term and short term objectives.
- Professional attitude in terms of experience with tight constraints of time and working under pressure of deadlines.
- OPERATIONS MANAGEMENT IS CONTINUED AND OVER 8+ years of extensive managerial & commercial experience.
Careerscan
8+ years, Aromatic Tourism.com Pvt. Ltd., Lucknow, India, Customer Services Agent, 02/2013, 01/2014, Promoting and marketing the business., Dealing with customer queries and complaints., Providing advice about visas or passports., Air India Sats, IGI Airport Delhi, India, Customer Service Agent, 02/17/2014, Performing various customer services functions (Check-in/Boarding Gate)., Dealing with Passenger enquiries about flight departures and arrivals., Providing information to passenger about luggage restrictions., Weighing baggage and collecting any excess weight charges., If you do not have connecting boarding pass, please go to the AI transfer desk, our friendly staff will issue a boarding pass of your onward flight., Air India Sats, IGI Airport Delhi, India, Customer Senior Service Agent, 11/2016, Dealing tactfully with upset or angry passenger., Assisting Identified R.R. Passengers to concerned custom officer., Helping passengers through immigration and customs., Checking of Boarding Pass and Passport at boarding gate., Handle special situations and conditions such as flight disruption/cancellation/overbooking., Air India Sats, IGI Airport Delhi, India, Customer Service Officer, 07/2019, Present, Managed Human Resources and Administrative departments., Schedule and coordinate meetings, appointment and travel arrangements for supervisor and managers., Assisted employees as needed and resolved benefit issues., Maintained confidentiality for all personnel files., Coordinated employment process for plant and office hourly positions., Created new hire offer letters for supervisors and management personnel., Supported and communicated with HR Regional Managers to ensure all future and present employees were processed accordingly., Assisted in the administration of HR policies, procedures, and programs Assisted with administering various human resources plans and procedures., Prepared and maintained records on all the activities undertaken in the area of operation., Hajj Operation Flight, Jeddah Airport King Abdulaziz International Airport, Kingdome of Saudi Arabia, Traffic Controller, 09/10/2016, 10/27/2016, Prepares load sheets for assigned flights and provides clear and precise loading instructions to the team., Assists in communications with other departments to ensure information is relayed to all concerned in a timely and correct manner., Coordinates with other areas and teams to ensure flight-servicing activities are done in a timely and efficient manner., Assists in communications with other departments to ensure flight information (arrival/departure) is relayed to all concerned in a timely and correct manner., Coordinates the aircraft parking locations and ensures communication to all the units and teams.
Languages
English, Hindi & Urdu.
Disclaimer
I hereby declare that all the above information is true to the best of my knowledge.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeTimeline
AIRLINE RELATIONSHIP MANAGER
AIR INDIA SATS
05.2022 - Current
Customer Service Officer
Air India Sats
07.2019
Customer Senior Service Agent
Air India Sats
11.2016
Customer Service Agent
Air India Sats
02.2014
Traffic Controller
Hajj Operation Flight
Customer Services Agent
Aromatic Tourism.com Pvt. Ltd.
2 2013 - 1 2014
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