MOHAMMAD JABIR ZILANI

• MBA Finance, Prince 2 Certified and Six Sigma Green Belt certified professional with around 17+ years of experience in Business Transformation, Robotics, Lean Deployment, Strategic Consulting, Operations Management, Process Management, Team Management and Service Delivery
• Proficient in managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence
• Possess excellent interpersonal, communication & organizational skills with abilities in team management, team motivation, customer relationship management & effective crisis management
• Lead and participate in a variety of cross-functional projects including Cost Optimization, the development of Operating Models, Change Management, Process Improvement, and Business Case Analysis
• Focus on improving operations by partnering with LOB’s to identify, understand and remove barriers that are preventing teams from achieving their goals
• Transitioning systems to upgraded versions to achieve efficiency in various operation; spearheading process improvement initiatives
• Monitoring the overall functioning of processes, identifying improvement areas and implementing measures to maximize customer satisfaction level Team Management:
• Managing team functions viz. manpower planning, recruitment & selection, induction, performance appraisal, training, etc.
• Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets
• Conceptualizing & developing need-based training modules for developing multi skilled work force for utilization within sub processes for optimum efficiency Service Delivery:
• SCR management, management reporting and BCP Management
• Managing External and Internal Audits and leading it for the business function
• Compliance reporting and necessary deliverables to clients from AML and Data Security perspective

Prince 2 Practitioner and Foundation certified